Jane Waweru
Nairobi
Summary
Proven professional with a track record of enhancing customer satisfaction and reducing delinquencies at Apex through expert negotiation and conflict resolution skills. Skilled in multitasking and leveraging office software, I excel in fast-paced environments, delivering exceptional results by prioritizing client needs and maintaining meticulous attention to detail.
Overview
1
1
year of professional experience
Work History
Debt Collector
Apex
02.2024 - 06.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented customer payment interactions and account statuses for future reference.
- Identified and contacted customers with overdue accounts to address payment status.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
Travel-agent
Safari Updates Travel
01.2023 - 08.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Education
Diploma In Travel And Tourism Business Management - Tourism And Travel Management
12.2024
- [International Grade], [School Name], [Year] - [Number] GPA Conversion
- Completed Coursework: [Course Title], [Year]
Professional Make-up Artist - Make-Up
08.2024
Certificate In Driving. - Truck And Bus Driving
02.2024
High School Diploma -
12.2019
Skills
- Office and database software skills
- Negotiation and conflict resolution skills
- Speaking and listening skills
- Multi-tasking and time management skills
- Prioritization skills
- Knowledge of relevant legal requirements
- Ability to work independently
- Attention to detail
Timeline
Debt Collector - Apex
02.2024 - 06.2024
Travel-agent - Safari Updates Travel
01.2023 - 08.2023
Nairobi Institute Of Business Studies. - Diploma In Travel And Tourism Business Management, Tourism And Travel Management
Stellen Beauty World - Professional Make-up Artist, Make-Up
Petanns Driving School - Certificate In Driving., Truck And Bus Driving
Wellspring Girls Highschool - High School Diploma,
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