Travelling, reading, socializing, sports, dancing, swimming, helping people around me
JANE WANYORO
Head Waitress
Nairobi,KENYA
Summary
- Passion for work and the ability to innovate
- Ability to operate in a diverse and luxury environment with a focus on guest experience
- Self-motivator and always ready for improvement
- Excellent level of English
- Friendly, approachable and professional
- High degree of knowledge in Food Hygiene and Safe Working Practice
Overview
3
3
Languages
15
15
years of post-secondary education
4
4
years of professional experience
Work History
Head Waitress
Carnival UK Cruises
England, Southampton
11.2018 - Current
- Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
- Supervise closely and monitors the cashiering function of the outlet to ensure compliance Procedures.
- Monitor customer satisfaction and respond to customer feedback and complaints ensuring Customer Satisfaction and Complaint Handling are followed.
- Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
- Actively use the database of customer details / history to assist in guest recognition.
- Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
- Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.
Waitress
Roda Al Murooj Hotel in U.A.E
Dubai, Dubai
07.2017 - 10.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Waitress
Tribe hotel Kenya
Nairobi, Kenya
12.2015 - May2017
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Diploma - Hotel And Catering Management
Nairobi Aviation College
Kenya 06.2013 - 11.2015
Computer Applications - Computer Packages
Kasarani ICT College
Kenya 01.2013 - 04.2013
High School Diploma -
Kianderi Girls High School
Kenya 02.2009 - 11.2012
Certificate - Primary Certificate
S.T Mary's Primary School
Kenya 01.2000 - 11.2008
Skills
Food and beverage pairings
Upselling techniques
Guest relations management
Accurate money handling
Accurate money handling
Wine service
Affiliations
- Diligent food and service professional with over 5 years of experience in the hospitality and customer services
- Committed to the delivery of excellent service to diners and quality establishments.
- Proven abilities to serve meals, alcohol,desserts and appetizers.
- Exceptional communication skills when offering advice and guidance on drinks and food menu items, with a focus on achieving excellent guest satisfaction. Familiar with POS terminals and common restaurant equipment.
Interests
Timeline
Head Waitress
Carnival UK Cruises
11.2018 - Current
Waitress
Roda Al Murooj Hotel in U.A.E
07.2017 - 10.2018
Waitress
Tribe hotel Kenya
12.2015 - May2017
Diploma - Hotel And Catering Management
Nairobi Aviation College
06.2013 - 11.2015
Computer Applications - Computer Packages
Kasarani ICT College
01.2013 - 04.2013
High School Diploma -
Kianderi Girls High School
02.2009 - 11.2012
Certificate - Primary Certificate
S.T Mary's Primary School
01.2000 - 11.2008