JANE WANJIRU
QUALITY ASSURANCE TESTER
NAIROBI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Quality Assurance Tester
SAFARICOM
11.2023 - Current
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Advised developers on problems with databases, performance and other issues.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new products or updates in comparison to existing applications/products
- Recommended changes to product and services during iterative development, and continuous improvement.
- Identified and evaluated recurring problems in product and services tests, providing detailed documentation of issues for amelioration efforts.
- Researched and applied new products and methodologies for integration into quality assurance testing.
Customer Care Executive
SAFARICOM
01.2017 - 10.2023
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Offered free products or services to pacify irate or unsatisfied customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Procurement Officer
LEO KENYA MERCHANTS
09.2016 - 10.2017
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
Administrative Officer
TREDDS TRAINING INSTITUTE
01.2015 - 08.2016
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Scheduled office meetings and client appointments for staff teams.
Education
BBA - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
KENYA METHODIST UNIVERSITY
MERU- 04.2001 -
No Degree - DIPLOMA IN BUSINESS MANAGEMENT
KENYA METHODIST UNIVERSITY
04.2001 -
Skills
Fault Documentation
Manual Test Engineering
User Acceptance Testing
Manual Testing
Functional Testing
Performance Testing
Defect Tracking
System Testing
Usability Testing
Certification
Agile 101
Timeline
Quality Assurance Tester
SAFARICOM
11.2023 - Current
Scrum
06-2021
Agile 101
12-2020
Customer Care Executive
SAFARICOM
01.2017 - 10.2023
Procurement Officer
LEO KENYA MERCHANTS
09.2016 - 10.2017
Administrative Officer
TREDDS TRAINING INSTITUTE
01.2015 - 08.2016
BBA - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
KENYA METHODIST UNIVERSITY
04.2001 -
No Degree - DIPLOMA IN BUSINESS MANAGEMENT
KENYA METHODIST UNIVERSITY
04.2001 -