JANE WANJIKU NJEHA

Strategic and results-driven Administration and HR Specialist with a solid experience in designing and implementing effective human resources and administrative strategies, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

• Improved Employee Engagement: Implemented initiatives that significantly improved employee engagement levels, fostering a more positive and productive work environment.
• Streamlined Recruitment Processes: Successfully optimized talent acquisition and recruitment processes, resulting in quicker and more efficient hiring, ensuring a steady pipeline of qualified candidates.
• Successful Event Management: Orchestrated and managed numerous successful events, both in-person and virtual, contributing to enhanced company culture and employee satisfaction.
• Handled Customer Care at Different Levels: Successfully handled customer care responsibilities at various levels, including confirming transactions, preventing fraud, and resolving customer complaints, contributing to high customer satisfaction.
• Efficient Crisis Management: Successfully implemented crisis management plans, ensuring the organization's resilience in the face of unexpected events impacting the workforce.
• Streamlined Global Events Management: Successfully managed end-to-end planning, formulating travel policies, execution of global events, both in-person and virtual, ensuring seamless coordination and positive experiences.

• Meredith Palomo, Director, People Team, +1-617-714-9596, merpalomo1@gmail.com
• Glenda Najem, Payment Operations Manager, Zepz, +34 665 86 54 37, najemglenda@gmail.com
• Edward Karani, Operations Director, Top-Auto Motors, Nairobi, +254 725 701304, edienjeruk@gmail.com