JANE WANJIKU NJEHA
Nairobi
Summary
Strategic and results-driven Administration and HR Specialist with a solid experience in designing and implementing effective human resources and administrative strategies, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Talent & Culture and Travel Specialist
Zepz
04.2022 - 12.2023
- Successfully managed end-to-end logistics for global conferences and retreats ensuring seamless execution and high participant satisfaction
- Orchestrated complex travel arrangements for participants, including booking accommodations, transportation, and coordinating on-site logistics
- Formulated and implemented travel policies, optimizing efficiency
- Maintained regular and timely communication with global teams on all travel administrative and operational matters
- Supported in onboarding process for new staff as well as offboarding process
- Go to person for all visa related matters which included writing visa letters and being the main point of contact between the visa agents and the company.
- Worked closely with the finance team to ensure that all travel costs were updated as well as payments of all vendors.
- Acted as main liaison for hiring managers, recruiters, and key stakeholders on main communication platforms.
- Provided teams with best deals and well-researched travel options, successfully negotiating rates for their team retreats.
- Managed communication channels such as slack and netsuite and ensured that employees had their questions and concerns responded to by the relevant people in a timely manner.
- Supported dedicated recruiters by scheduling a high volume of candidate interviews across a diverse set of jobs and departments
- Candidate Engagement and Experience: Ensured that candidates were adequately prepared for our interview process and received timely feedback every step of the way.
People Team Coordinator
Sendwave
08.2021 - 03.2022
- Successfully managed end-to-end logistics for both in-person and virtual events at Zepz, ensuring seamless and enjoyable experience for all participants
- Led initiatives within the culture team to foster inclusivity and diversity at Zepz, contributing to the organization's commitment to a diverse and vibrant workplace
- Built and implemented initiatives that enhanced employee satisfaction and wellbeing, promoting a vibrant and collaborative work culture
- Worked on all travel-related policies and guidelines, optimizing efficiency and cost-effectiveness
- Main point of contact for all visa related documentation and inquiries.
- Assisted in coordinating various People Team projects, including onboarding, recruitment, and Diversity, Equity, and Inclusion (DEI) initiatives, demonstrating flexibility and a holistic approach to HR functions.
Hybrid Support Representative
Sendwave
04.2021 - 07.2021
- Contacted partners to inquire about remittance delivery status and handled reversal inquiries
- Assisted users in submitting identification documents to fulfill compliance and regulatory requirements
- Provided frontline user protection support for Sendwave app users, ensuring compliance with regulatory standards
- Assisted customers with product-related inquiries and issues
- Troubleshooted technical problems and escalated issues as needed
- Provided information on company products and services.
- Created, prepared, and delivered reports to the senior customer care management.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Customer Care Representative Lev. 1
Sendwave
02.2021 - 04.2021
- Provided basic level customer support for inquiries and issues
- Responded to customer inquiries via phone, email, or chat
- Resolved customer problems or escalated issues as necessary
- Maintained accurate and detailed customer records
- Provided information about company products and services.
Administration Officer
Roamtech
10.2017 - 01.2021
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
- Managed petty cash, purchase orders and account transactions.
- Drafted and distributed invoices for outstanding payments.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed daily payment processing and drafted related financial documents.
- Upheld great front office service standards.
Administration Officer
Top-Auto Motors
10.2016 - 09.2017
- Assisted the Operations Manager in supervising daily operations.
- Assisted in interviewing, recruiting and training of new staff.
- Generated operational reports and evaluate inspection reports.
- Managed daily payment processing and drafted related financial documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Performed general administrative tasks such as filing, data entry, and office organization
- Managed office supplies and equipment
- Provided support to staff members as needed.
Assistant Administrator | Customer Care
Top-Auto Motors
01.2016 - 09.2016
- Performed general administrative tasks such as filing, data entry, and office organization
- Assisted in coordinating office activities and operations
- Managed office supplies and equipment
- Arranged conference rooms and facilities to prepare for meetings.
- Collected, validated, and distributed information to employees.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- First point of contact for both employees and customers.
Attaché
Book Shine High School
05.2015 - 08.2015
Event Organizer
Capital FM
08.2014 - 12.2014
Store Clerk
Kenyatta University
01.2012 - 03.2012
Education
Diploma in Human Resource Management -
Institute of Human Resource Management
Bachelor of Arts in Education - English and Literature - undefined
Kenyatta University
Kenya Certificate of Secondary Education - undefined
Chogoria Girls' High School
Skills
Administration and Operations
Budgeting Expertise
Travel Coordination
Onboarding and Offboarding
Employee RelationsCustomer ServiceHuman Resource Management
Global Event Management and Coordination(End-to-End)
Policies and Guidelines formulation and Implementation
Excellent communication skillsOperations Efficiency EnhancementVisa Applications
Travel Research
Client Relationship Building
Regulations and Compliance
Relationship Management
Accomplishments
- Improved Employee Engagement: Implemented initiatives that significantly improved employee engagement levels, fostering a more positive and productive work environment.
- Streamlined Recruitment Processes: Successfully optimized talent acquisition and recruitment processes, resulting in quicker and more efficient hiring, ensuring a steady pipeline of qualified candidates.
- Successful Event Management: Orchestrated and managed numerous successful events, both in-person and virtual, contributing to enhanced company culture and employee satisfaction.
- Handled Customer Care at Different Levels: Successfully handled customer care responsibilities at various levels, including confirming transactions, preventing fraud, and resolving customer complaints, contributing to high customer satisfaction.
- Efficient Crisis Management: Successfully implemented crisis management plans, ensuring the organization's resilience in the face of unexpected events impacting the workforce.
- Streamlined Global Events Management: Successfully managed end-to-end planning, formulating travel policies, execution of global events, both in-person and virtual, ensuring seamless coordination and positive experiences.
References
- Meredith Palomo, Director, People Team, +1-617-714-9596, merpalomo1@gmail.com
- Glenda Najem, Payment Operations Manager, Zepz, +34 665 86 54 37, najemglenda@gmail.com
- Edward Karani, Operations Director, Top-Auto Motors, Nairobi, +254 725 701304, edienjeruk@gmail.com
Timeline
Talent & Culture and Travel Specialist
Zepz
04.2022 - 12.2023
People Team Coordinator
Sendwave
08.2021 - 03.2022
Hybrid Support Representative
Sendwave
04.2021 - 07.2021
Customer Care Representative Lev. 1
Sendwave
02.2021 - 04.2021
Administration Officer
Roamtech
10.2017 - 01.2021
Administration Officer
Top-Auto Motors
10.2016 - 09.2017
Assistant Administrator | Customer Care
Top-Auto Motors
01.2016 - 09.2016
Attaché
Book Shine High School
05.2015 - 08.2015
Event Organizer
Capital FM
08.2014 - 12.2014
Store Clerk
Kenyatta University
01.2012 - 03.2012
Diploma in Human Resource Management -
Institute of Human Resource Management
Bachelor of Arts in Education - English and Literature - undefined
Kenyatta University
Kenya Certificate of Secondary Education - undefined
Chogoria Girls' High School