JANE ATIENO OMONDI
Admin Officer
NAIROBI
Summary
I am a determined, enthusiastic, diligent, self-motivated and hardworking professional with over 5 years' experience in customer relations and client management both in corporate setting (technical product marketing and user support) and in community-based organization setting (support to Gender Based Violence client case management)I have vast expertise in interacting with a wide array of clients and managing a diverse range of client needs in different contexts and providing the necessary support in a professional and respectful manner.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Admin Officer
URBAN GREEN LANDSCAPES LIMITED
07.2024 - Current
- Processing invoices, LPOs, and receipts.
- Generating and issuing monthly project payment statements to all clients.
- Facilitate petty cash requests.
- Supporting the Finance Officer with projects and tasks.
- Managing account payables- Record invoices from suppliers.
- Proper management of all financial records- including filing of invoices, receipts etc.
- Office management- Manage the office and ensure the staff have a clean and orderly working environment.
- Support in organizing staff meetings and training.
- Facilitate transport and accommodation logistics for staff visiting sites that are outside of Nairobi.
- Key in payment entries in the ERP system
Internship
WOMEN CONCERNS COMMUNITY BASED ORGANIZATION
06.2020 - 09.2023
- Filing of office documents.
- Support to management of client database of GBV survivor cases handled by WCC.
- Organizing trainings for young girls within the community to train them on Gender Based Violence, Sexual Gender Based Violence and Sexual Reproductive Health.
- Holding meetings with Women Leaders and Aspiring women leaders to train them on Peace and Security during the electioneering period.
- Writing activity reports and contributing to donor reporting.
- Organizing Psychosocial support group sessions for survivors of GBV/SGBV in the community, particularly teenagers and youth to provide a safe space for their protection in a confidential and dignified manner.
- Logistical support in provision of supplies to the temporary shelter managed by WCC for GBV survivors while their cases are handled.
- Taking survivors through the GBV/SGBV referral pathways and Support to project officer in management of client cases including preparation of client for court sessions and reporting to the children's department.
- Support in organizing and logistics for WCC participation in (international days) including, International Women's Day, Day of the Girl Child, 16 Days of Activism against GBV annual events in Kisumu as part of outreach to the community and sensitization on GBV.
- Organization of 7 Psychosocial support group sessions for teenagers and youth.
- Support to project officer in management of 5 client cases for court sessions and reporting to the children's department.
- Organized 30 trainings for young girls within the community to train them on Gender Based Violence, Sexual Gender Based Violence and Sexual Reproductive Health.
Sales Representative in Safaricom Shop
SAMSUNG ELECTRONICS EAST AFRICA
06.2013 - 06.2019
- Ensuring Samsung Mobile Phones are sold at Safaricom shops.
- Communicating to customers about new Samsung products available at Safaricom.
- Communicating to walk-in customers on new Safaricom products and services that are suitable for them.
- Training Safaricom Staff on the latest Samsung mobile phones in the market.
- Offering after sale services to return customers.
- Assisting Safaricom staff with outdoor sales activities.
- Welcoming and Directing walking in customers to service desks.
- Networking with different organizations to gain corporate clients.
- Sales' Person of the Year 2014 and 2015.
- Brought in new corporate clients that helped generate more revenue for the shop through bulk purchases of Mobile Phones and Safaricom Airtime.
Volunteer
WOMEN CONCERNS CENTER
06.2011 - 06.2013
- Filing of office documents.
- Writing meeting reports.
- Taking photos at events.
- Logistical and organization support to trainings.
- Responding to queries on our Social Media pages.
Education
Diploma - Social work
Maseno University
01.2021
Certificate - Social work
Maseno University
04.2019
International General Certificate of Secondary Education (IGCSE) - undefined
Kisumu Senior Academy
01.2011
QCA Board of Exams UK - undefined
Kisumu Junior Academy
01.2006
Skills
Customer Relations and Client Management
Communication skills
Information Technology Skills
Office administration
Document management
Scheduling and calendar management
Meeting facilitation
Records management
Customer service
Accomplishments
- Samsung Blue Academy - Certificate in customer management and soft-skills.
- Women Concerns Center - Certificate of Participation in Peer Educators Training Workshop
- Safaricom Limited - Certificate in Basic customer service and Business Etiquette
- System Acumen for Youth Led Development Solutions (SAYDS) - Completion of the SAYDS Fellows program 2022.
- Women Volunteers for Peace (WOVOP)- Training in Dialogue, Negotiation and Mediation.
- LakeHub - Certificate in Software engineering and website development.
Career Profile Summary
I am a determined, enthusiastic, diligent, self-motivated and hardworking professional with over 5 years' experience in customer relations and client management both in corporate setting (technical product marketing and user support) and in community-based organization setting (support to Gender Based Violence client case management)I have vast expertise in interacting with a wide array of clients and managing a diverse range of client needs in different contexts and providing the necessary support in a professional and respectful manner.
Timeline
Admin Officer
URBAN GREEN LANDSCAPES LIMITED
07.2024 - Current
Internship
WOMEN CONCERNS COMMUNITY BASED ORGANIZATION
06.2020 - 09.2023
Sales Representative in Safaricom Shop
SAMSUNG ELECTRONICS EAST AFRICA
06.2013 - 06.2019
Volunteer
WOMEN CONCERNS CENTER
06.2011 - 06.2013
Certificate - Social work
Maseno University
International General Certificate of Secondary Education (IGCSE) - undefined
Kisumu Senior Academy
QCA Board of Exams UK - undefined
Kisumu Junior Academy
Diploma - Social work
Maseno University