JANE NJERI
Content writer & Customer service
Nairobi,Central Province
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes writing content on topics diverse topics and for use in different media.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Content Writer Intern
luminous writers Kenya
11.2023 - Current
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Performed keyword research to optimize content for SEO.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Edited and proofread drafts of articles and other documents.
Salesperson
Cesscom Wireless Ltd
Nairobi
02.2018 - 10.2023
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Worked with loss prevention in monitoring shopper behavior.
Cashier Assistant Manager
Bethany Holdings Yep
Nairobi
12.2015 - 03.2017
- Managed financial transactions with 0 errors.
- Balanced cash drawers.
- Kept orderly and accurate accounting records using excel
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
Education
Article/ content/ Creative writing training - undefined
LUMINOUS WRITERS
GATHIRIMU GIRLS HIGH SCHOOL (K.C.S.E
01.2011 - 04.2014
K.CP.E -
IKINU PRIMARY SCHOOL
01.2003 - 04.2010
Skills
Creative/content/ Article writingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Content Writer Intern
luminous writers Kenya
11.2023 - Current
Salesperson
Cesscom Wireless Ltd
02.2018 - 10.2023
Cashier Assistant Manager
Bethany Holdings Yep
12.2015 - 03.2017
GATHIRIMU GIRLS HIGH SCHOOL (K.C.S.E
01.2011 - 04.2014
K.CP.E -
IKINU PRIMARY SCHOOL
01.2003 - 04.2010
Article/ content/ Creative writing training - undefined
LUMINOUS WRITERS
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