JANE MUSUNZA
NAIROBI
Summary
Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
Work History
Universal Banker
KCB Bank Kenya LTD
02.2024 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Teller
KCB Bank Kenya LTD
11.2022 - 02.2024
- Processed customer transactions promptly, minimizing wait times.
Customer Service Consultant
KCB Bank Kenya LTD
09.2021 - 11.2022
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information and being able to give solutions to our customers through exceptional service.
Universal Direct Sales Representative
KCB Bank Kenya LTD
03.2018 - 09.2021
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Boosted sales performance by developing and executing targeted marketing strategies.
Digital consultant Direct sales representative
KCB Bank Kenya LTD
03.2015 - 01.2018
- Evaluated the effectiveness of existing client marketing efforts using advanced analytics tools, recommending actionable insights for improvement.
Data Entry Clerk
Swift ARM solutions
01.2015 - 03.2015
- Completed data entry tasks with accuracy and efficiency.
Facilitator Group Discussion survey
World Vision
11.2014 - 11.2014
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Supervisor
INNOCODE KENYA
08.2014 - 10.2014
- Oversaw daily operations of the machine operator, ensuring smooth workflow and timely completion of tasks.
Accountant
Mercbima International Limited
04.2014 - 07.2014
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Instructor on Business Courses
Westford international college
03.2013 - 08.2013
- Promoted classroom safety, collaboration, and best practices.
Ward Voter Educator
IEBC
11.2012 - 03.2013
Data Collector
African Harvesters Foundation
08.2012 - 09.2012
Sales and Marketing
Oriflamme Networking Marketing Business
01.2009 - 01.2010
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
Education
Masters of Science - Entrepreneurship
Jomo Kenyatta University of Agriculture And Technology
Nairobi Town Campus 01.2024 - Current
CPA PART II -
KASNEB
01.2021 - Current
Accounting Packages And Graphics - QuickBooks, Pastel And Sage
Umbrella College
03.2013 - 07.2013
Bachelor of commerce - Finance
University of Nairobi
01.2009 - 01.2012
Elementary certificate - computer technology (Ms-word, ms-excel, ms-access, Ms-Power point, internet and email)
Bemicom Computer Training College
01.2009 - 06.2009
Kenya certificate of secondary education - KCSE
Nzeluni Girls Secondary School
01.2005 - 01.2008
Kenya certificate of primary education - KCPE
Tseikuru Pri-boarding School
01.2002 - 01.2004
Skills
Relationship management
Accomplishments
- Attended a fire and safety training conducted at Village Market premises and was awarded a certificate, represented the branch, and have been able to train our staff for our safety and awareness.
- Ensured minimum customer complaints and a better customer effort score while serving at the customer service desk.
- Managed to increase the number of mobi usage in our branch by ensuring we connect customers and guide on usages as well as activating the dormant ones.
- Awarded several Certificates of recognition for best performance as a direct sales representative and a mobile phone for being best in Central region.
Personal Information
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Timeline
Universal Banker
KCB Bank Kenya LTD
02.2024 - Current
Masters of Science - Entrepreneurship
Jomo Kenyatta University of Agriculture And Technology
01.2024 - Current
Teller
KCB Bank Kenya LTD
11.2022 - 02.2024
Customer Service Consultant
KCB Bank Kenya LTD
09.2021 - 11.2022
CPA PART II -
KASNEB
01.2021 - Current
Universal Direct Sales Representative
KCB Bank Kenya LTD
03.2018 - 09.2021
Digital consultant Direct sales representative
KCB Bank Kenya LTD
03.2015 - 01.2018
Data Entry Clerk
Swift ARM solutions
01.2015 - 03.2015
Facilitator Group Discussion survey
World Vision
11.2014 - 11.2014
Supervisor
INNOCODE KENYA
08.2014 - 10.2014
Accountant
Mercbima International Limited
04.2014 - 07.2014
Instructor on Business Courses
Westford international college
03.2013 - 08.2013
Accounting Packages And Graphics - QuickBooks, Pastel And Sage
Umbrella College
03.2013 - 07.2013
Ward Voter Educator
IEBC
11.2012 - 03.2013
Data Collector
African Harvesters Foundation
08.2012 - 09.2012
Sales and Marketing
Oriflamme Networking Marketing Business
01.2009 - 01.2010
Bachelor of commerce - Finance
University of Nairobi
01.2009 - 01.2012
Elementary certificate - computer technology (Ms-word, ms-excel, ms-access, Ms-Power point, internet and email)
Bemicom Computer Training College
01.2009 - 06.2009
Kenya certificate of secondary education - KCSE
Nzeluni Girls Secondary School
01.2005 - 01.2008
Kenya certificate of primary education - KCPE
Tseikuru Pri-boarding School
01.2002 - 01.2004
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