JANE MUGI
Administrator
Kitengela ,Kitengela
Summary
Results-driven professional with a strong desire for challenging opportunities. Dedicated to utilizing skills to contribute to the success of any organization. Proven track record of achieving goals and exceeding expectations. Possesses a keen ability to adapt and thrive in dynamic work environments. Passion for continuous learning and growth drives consistent delivery of high-quality work and exceeding customer expectations. Committed to fostering collaborative relationships and leveraging expertise. Eager to make a meaningful impact within a forward-thinking organization.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
Work History
Principal Administrator/customer Service Agent
Kats communication services limited
01.2015 - 07.2024
- Supervised operational workflows.
- Educated recently hired agents on the fundamentals of m-pesa operations, record-keeping and management.
- Maintained and optimized digital records for client accounts on the company's platform.
Addressed all inquiries via phone calls and email efficiently at the front reception desk.
- Conducted routine oversight of client portfolios.
Pump Attendant/cashier
Kobil filling station kitengela
01.2012 - 01.2013
- Handled daily sales reconciliation.
- Ensured optimal performance of pumps in Highland district.
- Allocated petrol for clients' cars.
Education
Diploma - public relations
Nairobi institute of business studies/NIBS
NairobiHigh school -
Enoomatasiani girls high school
Matasia 01.2004 - 04.2008
Skills
Attention to details
Personal Information
Nationality: Kenyan
Timeline
Principal Administrator/customer Service Agent
Kats communication services limited
01.2015 - 07.2024
Pump Attendant/cashier
Kobil filling station kitengela
01.2012 - 01.2013
High school -
Enoomatasiani girls high school
01.2004 - 04.2008
Diploma - public relations
Nairobi institute of business studies/NIBS
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