Jane Mbugua
Human Resource
Nairobi, Nairobi Province,30
Summary
Over 15 years’ experience working in various global organizations, highly skilled in people centric roles. A resourceful self-starter with good organizational and interpersonal skills. A solution finder, takes initiative to complete tasks, driven by sense of responsibility, good attitude and focused on excellent service delivery. A leader who believes in integrity, continuous improvement and empowering individuals to maximize their potential. Skillful at promoting employment opportunities Successful at interviewing and securing top talent to achieve organizational targets. Knowledgeable of employer regulations and documentation requirements.
Overview
22
22
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Associate
Tandem HR Consultants
Nairobi , N/A
8 2022 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Streamlined recruitment processes for faster candidate acquisition and improved time-to-hire metrics.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked varied hours to meet seasonal and business needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
Head of Human Resources
SF Group
Nairobi , N/A
2015.07 - 2022.05
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Led talent acquisition teams in identifying top-tier candidates for critical organizational roles.
- Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Reduced turnover rates by cultivating positive work culture and addressing employee concerns proactively.
- Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
- Developed comprehensive onboarding programs to improve new hire retention and productivity.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
Liaison Officer and Business Development Coordinator
Southern Engineering Company Ltd
2014.03 - 2015.03
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues
- Supported organizational goals by facilitating the exchange of information among team members and departments
- Prepared documentation required for the organization to support the tender process
- Customer sourcing and maintenance
- Facilitated movement of staff enroute to project sites.
Personal Financial Consultant
Standard Chartered Bank
Nairobi, Kenya , N/
2011.06 - 2012.12
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
- Analyzed clients' financial situations to offer products to improve standard of living.
- Increased client satisfaction by providing exceptional customer service and promptly addressing questions or concerns.
- Improved overall branch performance by contributing to team sales goals and proactively seeking new business opportunities through networking events and referrals.
- Strengthened client retention rates by consistently exceeding expectations in terms of service quality, attention to detail, and responsiveness.
- Helped clients make informed decisions about financial future.
Sales Manager
Barclays Bank
2007.09 - 2011.05
- Sales team management
- Develop sales strategy for team
- Customer sourcing and retention
- Customer Service
- Prepard sales report
- Supported in Recruitment and selection
- Conducted Coaching and mentorship
- Performance management
- Managed to retain team for over 3 years
Direct Sales Representative
Barclay’s Bank
- Sales of various banking products| Customer sourcing and retention| Customer relations| Ensure clients up to date documentation
Direct Sales Representative
CFC Bank
2006.05 - 2007.05
- Sales of various banking products| Customer sourcing and retention| Customer relations| Ensure clients up to date documentation
Direct Sales Representative
Standard Chartered Bank
2005.04 - 2006.04
- Sales of various banking products| Customer sourcing and retention| Customer relations| Ensure clients up to date documentation
Administrator/registrar
Kenya College of Accountancy
2002.09 - 2003.08
- Coordinate students' transport |Students registration and ensure fee payment | Monitor and prepare lecturer attendance
- Completed forms and reports to facilitate admission, transfer or discharge
- Targeted new customers to grow geographic reach and increase revenue
Education
Bachelor of Business Leadership- HR Option - Human Resources Management
Pan African Christian University
Nairobi, Kenya 2017.05 - Current
Diploma in Business Management -
Kenya Institute of Management
Nairobi 1998.01 - 2002.04
Certificate in use of Computer -
KCA University
Nairobi 2002.01 - 2002.12
Skills
Recruitment and hiring
Summary Of Competencies
Expertise in Strategic human resource planning and Business Partnering Planning for long and short term human resource capital based on organizational strategic needs and budgets. This is through working very closely with department heads to not only source but have a ready database for potential candidates for consultancy and employment.
Recruitment Expertise
Preparation of work and organization structures including job description, preparation of candidate testing tools, initial candidates screening, shortlisting, administering the tools and selection of qualified candidates in collaboration with line manager and heads of department.
Leadership And Team Development
Over 5 years’ experience leading and directing teams as well as coaching and mentoring to ensure set targets are achieved in addition to working with company satellite offices in different regions to ensure compliance with the company HR policy and legal requirements.
Policy Development And Implementation
Experience in Health and Safety policy implementation, audit and monitoring to ensure compliance and corrective action.
Multicultural Experience
Prior experience dealing with regional and international teams as well as work permit processing.
Business Development Skills
Promotion of brands and products and continuously meeting the set targets especially B2B and B2C Sales.
Relationship Management
Expertise in continuous engagement between the organization and its employees and or customers to promote a positive image of the company.
Certification
NEBOSH
Timeline
NEBOSH
2021-10
Bachelor of Business Leadership- HR Option - Human Resources Management
Pan African Christian University
2017.05 - Current
Head of Human Resources
SF Group
2015.07 - 2022.05
Liaison Officer and Business Development Coordinator
Southern Engineering Company Ltd
2014.03 - 2015.03
Personal Financial Consultant
Standard Chartered Bank
2011.06 - 2012.12
Sales Manager
Barclays Bank
2007.09 - 2011.05
Direct Sales Representative
CFC Bank
2006.05 - 2007.05
Direct Sales Representative
Standard Chartered Bank
2005.04 - 2006.04
Administrator/registrar
Kenya College of Accountancy
2002.09 - 2003.08
Certificate in use of Computer -
KCA University
2002.01 - 2002.12
Diploma in Business Management -
Kenya Institute of Management
1998.01 - 2002.04
Associate
Tandem HR Consultants
8 2022 - Current
Direct Sales Representative
Barclay’s Bank
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