Jane Maina
Nairobi , Nyeri
Summary
Dynamic skilled professional and knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience in customer service. Natural leadership talent with motivational approach.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
Annabelle county side
Nairobi
02.2022 - 06.2025
- Communicated daily specials to customers.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Managed budgets associated with projects or initiatives within the department.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
Waitress Supervisor
Silent Lodge Hotel
Nairobi
01.2021 - 01.2022
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Developed weekly specials and promotional items to increase sales revenue.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Coordinated catering services for special events such as weddings or corporate functions.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
Waitress (On Job Training)
Green hut Hotel
Nairobi
02.2020 - 10.2020
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Associate of Applied Science - Hospitality Management
CAPYEI(Community And Progress Youth Empowerment )
Othaya, Nyeri 03-2020
High School Diploma -
Molo Hills Girls Academy
Nakuru 11-2016
Skills
- Operational efficiency
- Cross-functional collaboration
- Budget management
- Health code compliance
- Customer relationship management
- Employee training
- Menu planning
- Cost reduction
- Team leadership
- Project management
- Inventory management
- Recruitment and hiring
- Human resources management
- Project leadership
- Customer relationship management (CRM)
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Supervisor of Operations
Annabelle county side
02.2022 - 06.2025
Waitress Supervisor
Silent Lodge Hotel
01.2021 - 01.2022
Waitress (On Job Training)
Green hut Hotel
02.2020 - 10.2020
Associate of Applied Science - Hospitality Management
CAPYEI(Community And Progress Youth Empowerment )
High School Diploma -
Molo Hills Girls Academy