JANE DOE
0000
Summary
Dynamic operations leader with extensive experience at the Registrar General’s Department, excelling in strategic planning and compliance management. Achieved a 25% improvement in processing efficiency while fostering stakeholder partnerships. Proven ability in team building and performance optimization, driving organizational success through innovative solutions and effective leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations Management & Deputy CEO (Acting)
Registrar General’s Department
02.2024 - Current
- Operational Leadership: Oversaw 150+ staff, ensuring efficient certificate production and service delivery.
- Policy Development: Revised departmental procedures to align with agency goals, improving compliance.
- Performance Monitoring: Implemented KPIs and monthly reports to track production targets and deadlines.
Authentication Verification & Identity Manager
Registrar General’s Department
08.2020 - 02.2024
- Compliance & Legal Adherence: Managed sensitive verification processes, ensuring alignment with national laws.
- Stakeholder Collaboration: Liaised with law enforcement and embassies to resolve complex cases.
- Served as expert witness on document authentication matters.
- Directed critical authentication and verification processes in collaboration with external agencies, including law enforcement and immigration services.
Production Manager (Reassigned/Acting)
Registrar General’s Department
08.2016 - 03.2020
- Workflow Optimization: Reduced certificate processing time by 20% through streamlined workflows.
- Target Achievement: Monitored daily/weekly outputs, ensuring 100% adherence to production deadlines.
- Staff Training: Trained supervisors on performance standards and compliance protocols.
- Implemented tracking systems to monitor production volumes and deadlines.
- Planned and executed all certificate production activities to meet agency objectives.
Production & Customer Care Manager
Registrar General’s Department
04.2006 - 01.2007
- Customer Service Management: Resolved complaints and improved service turnaround times.
- Process Improvement: Designed tracking systems to monitor production volumes and delays.
- Developed and implemented workflows that improved processing efficiency by 25%.
- Monitored department output against targets, ensuring consistent achievement of daily/weekly production goals.
Education
Master of Science - Development Studies (Economic Development Policy)
University of The West Indies, Mona Campus
Jamaica01.2022
Bachelor of Arts - History & Archaeology (Minor in International Relations)
University of The West Indies, Mona Campus
Jamaica01.2003
Skills
- Strategic planning and policy development
- Risk and compliance management
- Budget planning and financial oversight
- Operations and performance optimization
- Change and innovation management
- Stakeholder engagement and partnership development
- Leadership, team building, and talent development
- Business development and service excellence
Certification
- Business Management Supervision Level 3, 2016, NCTVET
- Basic Essentials Project Management, 2015, MIND
- Performance Management & Appraisal System (PMAS), 2014, MIND
- Graduate Diploma in General Management, 2008, MIND
- Certificate in Basic Research Skills
Accomplishments
- Led the agency to four national awards, including the Overall Gold Standard Award for Public Sector Excellence.
- Designed and implemented key Standard Operating Procedures (SOPs) to streamline services and improve turnaround times.
- Developed essential training materials for internal staff and external stakeholders.
- Pioneered Online Deed Poll Drafting, enhancing accessibility and reducing processing times.
References
- Mrs., Senior Director of Finance and Administration, Jamaica Customs, 2-4 King Street, Kingston, St. Andrew
- Ms., Campus Records Manager, University of the West Indies, Mona, St. Andrew
Personal Information
Title: Production and Customer Service Manager
Representation And Professional Involvement
Active member of Caribbean Evaluators International, contributing to regional evaluation and development frameworks.
Timeline
Director of Operations Management & Deputy CEO (Acting)
Registrar General’s Department
02.2024 - Current
Authentication Verification & Identity Manager
Registrar General’s Department
08.2020 - 02.2024
Production Manager (Reassigned/Acting)
Registrar General’s Department
08.2016 - 03.2020
Production & Customer Care Manager
Registrar General’s Department
04.2006 - 01.2007
Master of Science - Development Studies (Economic Development Policy)
University of The West Indies, Mona Campus
Bachelor of Arts - History & Archaeology (Minor in International Relations)
University of The West Indies, Mona Campus
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