Jane Akinyi Ogondi
Office Management/Administration Professional
Nairobi
Summary
Experienced in office management, administration experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blend advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Seeking to secure and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Program Assistant
Seabring Consulting LLC
02.2019 - Current
- My key role is providing administrative, operational, and programmatic support to ensure the effective implementation of project; financial management, logistical arrangements, information management, and communication with stakeholders and assist to track feedback responses and satisfactory incorporation.
- Duties and responsibilities also include:
- Processing payments for vendors and suppliers
- Attending staff meetings and taking minutes
- Responding to emails and answering calls
- Maintaining office calendars and sending out reminders of impending appointments
- Typing letters and reports as may be required from time to time
Plant Receptionist/Telephonist
Bamburi Cement Ltd
Nairobi County
08.2007 - 12.2018
- Provided customer service for the public (inquiries, requests and telephone services)
- Raised purchase requisitions of services for the Admin Department, receiving goods and services with the organization ERP system - i. e. SAP
- Managed the invoices, monthly accrual reports for services rendered to the Plant.
- Managed the Plant meetings (internal and external) and other Plant events/reservations.
- Supported Role to the Plant Administrator (Human Resource, custodianship and Petty Cash)
- Raised Low Value Asset Capital Expense for low value Plant assets.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Weighbridge Clerk
Bamburi Cement Ltd
Nairobi County
03.2005 - 08.2007
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Secretary to the Plant Manager
Bamburi Cement Ltd
Nairobi County
09.2004 - 04.2005
- Provided administrative support for the Plant Manager and Department Heads.
- Scheduled weekly meetings for 6 factory department heads and quarterly staff meetings for 50 employees
- Ensured the conferencing facilities (Cisco Conferencing Spider phone) were functioning.
- Managed office sundry purchases, monthly accruals, direct vendor relations and equipment tracking records
- Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Proactively anticipated the Plant Manager’s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Supported the Plant Manager in decision-making by providing accurate data, research, and reports.
Telephone Operator and Receptionist
Bamburi Cement Ltd
Nairobi County
06.2003 - 09.2004
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance job performance.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Education
Certificate - Secretarial Studies
Nairobi Baptist Centre Secretarial College
Nairobi County05.1997
Course - Advanced Travel Operations
Skyways Travel Institute
Nairobi County05.1992
Kenya Certificate of Secondary Education - Secondary Education
Huruma Girls High School
Nairobi County05.1989
Skills
- Administrative Support
- Project Management
- Expense Reporting
- Office Supply Management
- Travel Coordination
- Customer Engagement
- Performance Improvement
- Schedule and calendar management
- Time Management
- Ethics-focused
- Calendar Management
- Human Resources Management
Certification
Ultimate Computer Services
Referees
1. Ahmed Basalim, Awadh
Senior Finance and Planning Manager
Sub Saharan Africa - Baker Hughes Kenya
Tel: +254720984441
Email: ahmed.basalim@bakerhughes.com
2. Miriam Anzazi Ngolo
Business Development Director
Bamburi Cement Ltd
Tel: +254721371961
Email: miriam.ngolo@bamburigroup.com
3. Julia Thendi Wamweru
Plant Administrator
Bamburi Cement Ltd
Tel: +254720276760
Email: julia.wamweru@bamburigroup.com
Additional Information
I have been a Peer Educator on HIV/AIDS and Counseling at Bamburi Cement Ltd.
Timeline
Program Assistant
Seabring Consulting LLC
02.2019 - Current
Plant Receptionist/Telephonist
Bamburi Cement Ltd
08.2007 - 12.2018
Weighbridge Clerk
Bamburi Cement Ltd
03.2005 - 08.2007
Secretary to the Plant Manager
Bamburi Cement Ltd
09.2004 - 04.2005
Telephone Operator and Receptionist
Bamburi Cement Ltd
06.2003 - 09.2004
Course - Advanced Travel Operations
Skyways Travel Institute
Kenya Certificate of Secondary Education - Secondary Education
Huruma Girls High School
Certificate - Secretarial Studies
Nairobi Baptist Centre Secretarial College