Jamila Haneef
Nairobi
Summary
Efficient virtual assistant with experience in administrative tasks, scheduling, and customer service. Skilled in managing emails, creating reports, and coordinating events. Strong organizational and communication abilities. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced in formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder, Customer Service & Social Media Manager
Jalika Home Décor & Furnishings
01.2019 - 12.2023
- Founded and managed a business selling a variety of home décor and home furnishings online
- Oversaw inventory management, stock taking, and stock keeping for the business, including placing replenishment orders, receiving orders, tracking customer payments, dispatching riders to deliver customer orders, handling customer inquiries and complaints, data entry, filing, and record keeping
- Managed social media accounts, including content creation, community engagement, email correspondence, and answering phone calls
- Organically grew online community to over 11,000 followers on social media with a strong focus on customer service
- Handled online sales inquiries from customers, converting inquiries to sales, and managing shipping and fulfillment of orders with excellent customer service and reviews from clients locally and abroad.
Remotasks AI Training and Data Entry
Freelancer
03.2023 - 10.2023
- Freelance data entry specialist, entering customers and data from source documents
- Verifying accuracy and reviewing data for errors
- Quality checks and chat moderation.
- AI training
- Creating prompts for AI
Virtual Personal Assistant
BCCM Advisors-Evans Mugi
01.2023 - 08.2023
- Provided comprehensive virtual assistance to clients, helping manage calendars and meetings, arrange transfers, and schedule appointments
- Handled email correspondence, including responding to basic inquiries and providing necessary information
- Conducted basic market research and prepared findings for presentation as a report.
- Data entry tasks
- Customer service as well as call management
Sales Manager
Assorted Electrical Systems
03.2017 - 07.2018
- Welcomed visitors and provided them with necessary information and assistance
- Answered phone calls and directed them to appropriate individuals
- Managed incoming and outgoing mail, including sorting and distributing packages
- Maintained a clean and organized front office area.
Intern (Admin & Human Resources)
Royal Group Industries Ltd.
06.2015 - 10.2015
- Assisted with administrative tasks such as data entry, filing, photocopying, and recordkeeping for the business and the HR department
- Received the company's visitors and hosted them at reception or the boardroom, directing them to the appropriate departments
- Answered company phone calls on the main line and transferred them to the correct extensions
- Maintained a clean and well-organized reception area.
Education
Cambridge O & A Levels -
Melvin Jones High School
Kenya07.2011
Bachelor's in International Business Management - International Business Management
Africa Nazarene University
Nairobi,Kenya10.2016
Skills
- Entrepreneurial and Innovative
- Balanced Work Ethics
- Program Administration
- Marketing expertise
- Planning and coordination
- Growth Mindset
- Adaptable and Flexible
- Calm and Professional Under Pressure
- Call Center Operations
- Understanding Customer Needs
- Document and Records Management
- Computer Skills
- Data Entry
- Data Collection
- Confidentiality and Data Protection
- Social media knowledge
- Travel administration
- Microsoft Office
- Clerical Support
- Customer and client relations
- Inventory Systems
- Payroll Administration
- Social media knowledge
- Travel administration
- Microsoft Office
- Clerical Support
- Customer and client relations
- Clear Communication
- Inventory Systems
- Payroll Administration
- Confidentiality and Data Protection
- Social media knowledge
- Inventory Systems
- Payroll Administration
- Data Collection
- Data Collection
- Confidentiality and Data Protection
- Social media knowledge
- Travel administration
- Microsoft Office
- Clerical Support
- Customer and client relations
- Clear Communication
- Inventory Systems
- Payroll Administration
- Quality Assurance
Certification
- Introduction to project management, 2023
- Introduction to customer service, 2023
- Virtual assistant, 2022
References
- Evans Mugi, Manager, BCCM Advisors, +254722734422
- Tom Oyier, Manager, Royal Group Industries Limited, +254724632257
- Steve Githii, HoD at Africa Nazarene University, +254202527170/1; +254713209606
- Abraham Lubanga, Former Principal at Melvin Jones Academy, +254712211094
Cerificates
ALX- Virtual Assistance Certificate
Coursera_ Introduction to project management course
Coursera- Customer service basics
Timeline
Remotasks AI Training and Data Entry
Freelancer
03.2023 - 10.2023
Virtual Personal Assistant
BCCM Advisors-Evans Mugi
01.2023 - 08.2023
Founder, Customer Service & Social Media Manager
Jalika Home Décor & Furnishings
01.2019 - 12.2023
Sales Manager
Assorted Electrical Systems
03.2017 - 07.2018
Intern (Admin & Human Resources)
Royal Group Industries Ltd.
06.2015 - 10.2015
Cambridge O & A Levels -
Melvin Jones High School
Bachelor's in International Business Management - International Business Management
Africa Nazarene University
- Introduction to project management, 2023
- Introduction to customer service, 2023
- Virtual assistant, 2022
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