JAMES NDUATI MUNGAI
Summary
Highly skilled and dedicated IT professional with extensive knowledge and expertise in information technology. Proven track record in implementing and managing complex IT systems, delivering technical support, leading teams, and optimizing processes for efficiency. Recognized for exceptional problem-solving abilities, strong leadership skills, and a steadfast commitment to delivering high-quality solutions that facilitate seamless technology integration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Assistant Manager / IT Support Specialist
Nairobi International School
01.2019 - Current
- Offering 1/2/3 line of technical Support by responding to staff, parents and students queries in software/hardware or network in classrooms, email or remotely to address their concerns or requests for assistance.
- Hardware and Software Installation: Installing, configuring, and maintaining computer hardware and software applications in windows, mac OS, linux and android, ensuring they are updated, and are licensed for smooth operations.
- IT Asset Management: Tracking and managing IT assets, including software licenses, and peripherals, to ensure proper inventory control, compliance with licensing agreements, and efficient allocation of resources.
- User Account Management: Managing user accounts on Workspace, adobe console, SMS, MS admin center, Active Directory with permissions, and access rights in various systems, including user account provisioning, password resets, access control, and account deactivation.
- Security Management: Implementing and enforcing security measures to protect IT systems, networks, and data from unauthorized access, malware, viruses, and other security threats by configuring meraki firewall, MS Defender antivirus software, access controls, CCTV, MDMs and conducting security audits and assessments.
- Documentation and Knowledge Management: Maintaining accurate documentation, knowledge bases, and troubleshooting guides for IT systems, processes, and procedures such as IP addresses, access etc, facilitating easier troubleshooting and maintenance efforts in the future.
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
- Participating and taking part in training of teachers and administration staff on new system technologies deployed through workshops or creating short precise step-by-step guides.
- Standardizing hardware configurations across all devices in the organization, simplifying device management processes.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
ICT SUPERVISOR / TRAINER
IEBC
07.2022 - 09.2022
- Restoring normal services to the users by fixing technical hitches and answering queries to allow the users to work effectively
- Training presiding officers and election clerks on the hardware and software usage of the kiems kit and also the transmission of elections
- Providing high-quality first-level ICT support services to the Returning Officer at the tallying Centre
- Participating in training of Support Electoral Trainers, presiding officers, deputy presiding officers and clerks
- In liaison with the CICT, provision of technical support to the presiding officers, their deputies and clerks during election
- Performing data backup and restoration on KIEMS kits
- Provide onsite technical support with hardware and software issues where needed, including travelling to other commission sites in the County of responsibility
- Implementing information security at the County level as directed by the ICT directorate
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead Networking Technician / DevOps Support
Nanosoft Technologies Limited
01.2017 - 10.2019
- Installing network hardware components that is LANs, access points, CCTV, biometric, and cabinet management for clients.
- Assisting in Incident response to clients in back-end data updates for clients' payroll systems, school system and security.
- Conducting comprehensive network assessments, identifying areas for potential improvement or expansion.
- Developing detailed documentation for all networking configurations, facilitating easier troubleshooting and maintenance efforts in the future.
- Vendor Management: Finding vendors such as Agile, Oracle suppliers, and service providers to procure hardware, software, as well as managing vendor relationships, contracts, and service level agreements (SLAs)
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Configuring network software in unifi, cisco, cp plus, hikvision, SADP tools etc
- Identifying and eliminating bottlenecks to ensure long-term network efficiency
- Conducting surveys to advise on network or service recommendations for our clients
- Troubleshooting and resolving client's issues with the network and software issues
- Ensuring the network operates securely by installing and configuring firewalls H/ware
- Collaborating with other members of the IT team and management
- Performing necessary upgrades to the network infrastructure as needed
ICT SUPERVISOR / TRAINER
Kenya National Bureau of Statistics
10.2019 - 11.2019
- Training Content Supervisors and ensuring that Enumerators are adequately trained.
- Working with the Content Supervisors to ensure that the census enumeration starts at the agreed time in the assigned supervision areas.
- Carrying extra census equipment/materials to be given to the Content Supervisors in case of emergencies.
- Providing technical support on ICT issues to Content Supervisors and Enumerators in their area of supervision.
- Any other duties as may be assigned by the CSO
PRESIDING OFFICER
Independent Electoral and Boundaries Commission
01.2017 - 12.2017
- Training Content Supervisors and ensuring that Enumerators are adequately trained
- Working with the Content Supervisors to ensure that the census enumeration starts at the agreed time in the assigned supervision areas
- Carrying extra census equipment/materials to be given to the Content Supervisors in case of emergencies
- Providing technical support on ICT issues to Content Supervisors and Enumerators in their area of supervision
- Any other duties as may be assigned by the CSO
Education
Bsc. - Computer Science
Kisii University
Kisii Town ,Kenya01.2018
ACCA - (Accounting)
Strathmore University
Nairobi ,Kenya01.2012
K.C.S.E - (A) Plain
Sawagongo High School
Kisumu ,Kenya01.2010
Skills
- Network Administration
- Cyber Security
- IT operations Management
- Project Implementation
- Cloud Computing
- Data Backup & Recovery
- Problem Solving & Troubleshooting
- Budget and Cost Control
- Team Leadership and Development
- IT Training
- Database Management
- HTML,CSS,python,REACT
Accomplishments
- Problem-Solving & Creative Thinking.
- Self-driven
- Teamwork.
- Leadership /Team Management.
- Supervisory skills and timely follow-ups.
- Customer Service and attention to detail.
Certification
- Cisco Certified Intranetwork Expert (CCIE)
Cisco Networking Academy - On-going
- Project Management Foundation : Risk
Project Management Institute - 2024
- Oracle Cloud Infrastructure Associate
Oracle Academy - 2024
- Cyber Security
ICDL - Africa - 2022
- CISCO CCNA / CCNP Networking
Cisco Networking Academy - 2020
Languages
English
Kikuyu
Kiswahili
Referees
- Mr. Brian Waihiga
IT Manager - Nairobi International School
Tel No. +254 721 630 953
- Mr. Samuel Kamande
Senior Software Developer - Nanosoft Ltd
Tel No. +254 720 843 577
- Mrs. Lilian Mwavila
Returning officer - IEBC,Kilgoris Constituency Narok County
Tel No. +254 721 566 430
Timeline
ICT SUPERVISOR / TRAINER
IEBC
07.2022 - 09.2022
ICT SUPERVISOR / TRAINER
Kenya National Bureau of Statistics
10.2019 - 11.2019
IT Assistant Manager / IT Support Specialist
Nairobi International School
01.2019 - Current
Lead Networking Technician / DevOps Support
Nanosoft Technologies Limited
01.2017 - 10.2019
PRESIDING OFFICER
Independent Electoral and Boundaries Commission
01.2017 - 12.2017
- Cisco Certified Intranetwork Expert (CCIE)
Cisco Networking Academy - On-going
- Project Management Foundation : Risk
Project Management Institute - 2024
- Oracle Cloud Infrastructure Associate
Oracle Academy - 2024
- Cyber Security
ICDL - Africa - 2022
- CISCO CCNA / CCNP Networking
Cisco Networking Academy - 2020
Bsc. - Computer Science
Kisii University
ACCA - (Accounting)
Strathmore University
K.C.S.E - (A) Plain
Sawagongo High School
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