JAMES M WASAFISIA

• Led project team of 24 members to successfully roll out and implement Microsoft Dynamics 365 BC ERP system called INCADEA for CMC Motors Group, leading automotive dealer in East Africa
• Managed project scope, budget, timeline, quality, and risks, ensuring that project met client’s expectations and business objectives
• Provided expert software support, resolving complex issues to maintain smooth operational flow across departments
• Spearheaded maintenance and troubleshooting of hardware systems, ensuring high availability and minimal downtime
• Managed comprehensive computer networking infrastructure, optimizing connectivity and performance for organization
• Administered INCADEA automotive ERP software, leveraging Microsoft Dynamics 365 to enhance business processes
• Deployed and maintained cloud computing solutions, including Microsoft 365 and Azure, to scale resources efficiently and securely
• Collaborated with IT teams to design and implement robust database management systems, ensuring data integrity and accessibility
• Played key role in automated deployment, monitoring, and maintenance of IT systems, focusing on security and performance
• Identified and executed process improvements, contributing to continuous enhancement of IT services and user satisfaction
• Managed organization's hardware and printing infrastructure, overseeing upgrades and maintenance activities
• Actively participated in implementation and deployment of strategic projects, aligning IT infrastructure with business goals
• Coordinated with company’s senior management, stakeholders, and vendors to communicate project status, issues, and deliverables, and to resolve any conflicts or challenges
• Conducted training sessions for over 1000 end users across Kenya, Uganda, and Tanzania, covering system functionalities, features, and best practices
• Provided ongoing ERP system support and maintenance, including troubleshooting, bug fixing, enhancements, and upgrades
• Evaluated system performance, user feedback, and business outcomes, and recommended improvements and optimizations to increase efficiency and customer satisfaction
• Carried out inventory analysis for after sales team using ERP system
• Provided ERP user support and troubleshooting for after-sales team
• Monitored system transactions and analyzed daily transactions for business reporting
• Carried out periodic system back up and maintenance
• Used Sychron application to analyze Inventory data and generate orders as well as provide demand forecast.
• Implemented innovative solutions to overcome project challenges and address stakeholder concerns.
• Mentored junior staff members, providing guidance on project management principles and techniques for career growth opportunities.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Prepared quarterly aging analysis report for stock disposal and prepared monthly stock count and reconciliation
• Ensured warehouse internal control processes were followed and reviewed periodically to meet customer needs
• Performed inventory analysis to ensure only sellable parts and accessories were stocked without causing stock outs of items on demand
• Set up and reviewed reorder levels to ensure stockings were per market trends and ensured inventory turnover complied with company goals
• Prepared work scheduling and review for 26 warehouse staff to ensure optimal production input and guaranteed key customers were advised on stocking requirements through stock preservation
• Ensured stock disposal was as per company I.C.P
• Requirements and maintained compliance with governments regulations through participation in health and safety matters
• Worked out stock quantities to be put on discount and preferred percentage discounts for approval by warehouse team leader
• Guided and advised buyers on items to stock and reorder quantities and prepared annual inventory forecasting and planning. this reduced overstocking and dead stock by 90%.

Diagnosing Electrical and Mechanical Issues:
Analyze and diagnose vehicle malfunctions to identify suitable repair solutions.
Utilize advanced diagnostic equipment to assess vehicle performance.
Inspect engine components for wear and tear.
Detect and rectify faults in the wiring harness.
Performing Repairs and Maintenance:
Execute routine maintenance tasks, including oil changes, lubrication, filter replacements, and wheel alignments.
Air-Conditioning, Engine Cooling, and Heating Systems:
Service and repair air-conditioning, engine cooling, and heating systems.
Component Replacement and Installation:
Replace and install lighting systems, music systems, body parts, wipers, and electronic components.
Quality Assurance and Safety Testing:
Conduct post-repair quality tests to ensure proper vehicle functioning and safety.
Pay meticulous attention to details.
Versatility with Vehicle Models:
Proficient in working with various vehicle models, including cars, trucks, and SUVs.
Adapt repair techniques to suit specific vehicle specifications.
Supervision and Team Collaboration:
Supervise junior mechanics and delegate tasks effectively.
Collaborate with team members to streamline repairs and maintenance processes.