Summary
Overview
Work History
Education
Accomplishments
Affiliations
Timeline
Skills
Work Preference
Work Availability
Generic
James Khachina Shiloli

James Khachina Shiloli

CUSTOMER SERVICE AND SALES SPECIALIST

Summary

Kakamega Experienced in managing day to day office administration and front office operations in a busy environment. In-depth knowledge in all aspects of customer service. I am good with customer relationship management, customer retention, customer experience, customer satisfaction and more. Excellent sales skills with hands on experience and proven track record of achieving sales targets. Premium written and oral communication skills. I have experience in handling communications tactfully and professionally while giving attention to details. I have premium interpersonal skills. I am very social in nature and easily relate with people around me. I have strong call handling skills. I am an active listener, a good negotiator and a good problem solver. I am a good time manager, planner and a team player . I have sufficient experience in working in a fast paced environment and team oriented environment. Decision making skills. I am good with situation and data analysis before coming up with a decision.

Overview

4
4
years of professional experience

Work History

Business Development Officer (Team Leader – Logbook Loan)

Smep Microfinance Bank
06.2024 - Current
  • And Responsibilities
  • Sourcing for new logbook loans asset finance customers
  • Selling logbook loans to new and existing clients
  • Recruiting, training and remunerating Direct Sales Representatives and Independent Sales agents
  • Planning and coordinating Marketing activities for Eldoret, Kitale, Kakamega and Bungoma branches
  • Ensuring overall productivity of the Sales teams at branch level
  • Collecting due and overdue logbook loans.

Salesperson (Eyewear Consultant)

Optica Limited
02.2022 - 05.2024
  • Tasks and Responsibilities
  • Welcoming walk in clients and ensuring they are comfortable while at the business premise
  • Registering new customers into the optica system and
  • Selling Optica products to first time and repetitive clients
  • Explaining diagnosis to patients, recommending the right lenses and frames for their conditions and ensuring the spectacles fit well to enhance customer comfort
  • Contributing to a pleasant customer experience by maintaining premium level services
  • Guiding clients fill insurance claim forms, submitting the forms to respective insurance companies and capturing smart upon approval
  • Overall running of the branch operations and other tasks assigned to me by the branch manager.

Cashier

Maruti Supermarket
05.2020 - 02.2022
  • (Over The Counter Sales, and Responsibilities
  • Offering premium service to increase customer satisfaction and retention
  • Till reconciliation to ensure the physical cash balances with the daily sales
  • Supermarket inventory management; ensuring the stock levels are always at the sufficient levels
  • Managing over the counter sales
  • Driving sales by availing avenues for impulse purchases.

Education

Bachelor of Commerce - Marketing

Multimedia University of Kenya
October 2019

undefined

Kakamega High school
November 2014

Kenya Certificate of Primary Education - undefined

Overcoming Faith Academy
November 2010

Accomplishments

  • Certificate in computer studies and applications
  • Handling disgruntled customers
  • Call Handling Standard Operating Procedures
  • Common mistakes by retail teams

Affiliations

A Bachelor of Commerce (Marketing) degree holder with over three years experience in Sales, Marketing, Business Development and Customer Service tasks. I have handled various organizational tasks ranging from front office roles, sales roles, branch management, team leadership and many more. CAREER OBJECTIVE My overall desire is to be a Marketing Manager of a reputable firm. I am therefore looking for a job that will give me the opportunity to gain skills, knowledge and experience that will enable me grow into this management position.

Timeline

Business Development Officer (Team Leader – Logbook Loan)

Smep Microfinance Bank
06.2024 - Current

Salesperson (Eyewear Consultant)

Optica Limited
02.2022 - 05.2024

Cashier

Maruti Supermarket
05.2020 - 02.2022

Bachelor of Commerce - Marketing

Multimedia University of Kenya

undefined

Kakamega High school

Kenya Certificate of Primary Education - undefined

Overcoming Faith Academy

Skills

  • Client Consultations
  • Prospect Targeting
  • Business Development and Planning
  • Consultative Sales Techniques
  • Sales Expertise
  • Customer Service
  • Customer Transactions
  • Sales Presentation
  • Excellent Listening Skills
  • Team Leadership
  • Customer Loyalty

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
James Khachina ShiloliCUSTOMER SERVICE AND SALES SPECIALIST