JAMES KANYUGO KIARIE
Insurance Professional | Consultant | Operational Leadership | Marketer |
Nairobi
Summary
Dedicated Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Business Service Team –Supervisor
APA Insurance
Nairobi
03.2021 - 09.2022
- Established and strengthening business relationships with existing and prospective clients to achieve performance targets.
- Recruiting at least 5 intermediaries with expected production of Kshs.500,000/ Monthly.
- Developing and constantly updating underwriting service standards and manuals in line with customer service charter and IRA Standardized policies.
- Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times;
- Managing business portfolio through prudent underwriting in order to achieve targeted business mix and loss ratio i.e mix of 60:40 and combined loss ratio of below 85%.
- Collecting outstanding premium within credit control policy of 55 days.
- Managing implementation of internal and external audit recommendations within agreed timelines.
- Exploring opportunities presented by market and developing innovative products and solutions that meet customer needs.
- Complying with statutory, regulatory and internal control processes at business units including internal and external audit recommendations.
- • Developing departmental budget and business plans to achieve set company targets.
- Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets.
- Training, coaching and mentoring staff in order to improve performance and cohesion within department which helped reduce error rate to 20% on documentation.
- Participating in credit control meetings, projects and committees as assigned.
- Drove operational improvements which resulted in savings and improved profit margins
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Developed and maintained courteous and effective working relationships
- Carried out day-to-day duties accurately and efficiently
Business Development-Team Leader Customer Service
APA Insurance
Nairobi
05.2018 - 03.2021
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Delivered services to customer locations within specific timeframes.
- Prepared variety of different written communications, reports and documents.
- Saved millions of Kshs. by implementing cost-saving initiatives that addressed long-standing problems.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Commercial Lines Underwriter
APA Insurance
Nairobi
05.2014 - 05.2018
- Reinsurance trainings to ensure 100% compliance while writing new business
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Evaluated debt ratio,valuations and various other factors when making underwriting decisions.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Issuing of quotations and tender document processing and follow ups.
Underwriter
CIC Insurance Group
Nairobi
03.2011 - 04.2014
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Determine rates and terms so as to pricing as per guidelines to facilitate Issuing of quotations.
- Making adjustments on policies and issuing extra debit notes or credit notes
- Calculated group and individual renewal rates based on claims experience, industry and demographic information.
Education
Bachelor of Business Management - Marketing Management And Research
Mount Kenya University
Nairobi 01.2019 - 11.2022
Diploma in Insurance AIIK - Insurance And Risk Management
College of Insurance
Nairobi 04.2007 - 11.2009
Certificate in Computer Applications - Computer Applications
Kiwan Computer And Business Management College
Nairobi 06.2006 - 08.2006
High School Diploma -
Karuri High School
Kiambu 02.2002 - 11.2005
Skills
Service team support
Accomplishments
- Best Customer Service Officer of the Year 2010-2011-CIC Insurance
- Star of the month APA City Center Branch for the Month of May & June 2015 – Extra Mile award
- Star of the month APA City Center Branch for the Month of August 2016 – No-nonsense award
- Trail blazing and Innovation award APA Insurance 2019
Affiliations
Associate Member- Insurance Institute of Kenya
Certification
Risk survey: Property Risk engineering /Surveying
Additional Information
Stephen Ngari
Underwriting Manager, AIG Insurance
Email: stephenwngary@gmail.com
Cell :0720 216258
Michael Okwako
Technical UW Manager, APA Insurance
Email:michael.okwako@apainsurance.org
Cell: 0711 476303
Sammy Kigo
Human Resource Manager, Mayfair Insurance,
Email:sammy.kigo@mayfair.co.ke
Cell.0723931259
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Business Service Team –Supervisor
APA Insurance
03.2021 - 09.2022
Risk survey: Property Risk engineering /Surveying
07-2020
Occupational Health and Safety Training
03-2020
Fire Safety Training
03-2020
Bachelor of Business Management - Marketing Management And Research
Mount Kenya University
01.2019 - 11.2022
Business Development-Team Leader Customer Service
APA Insurance
05.2018 - 03.2021
Customer Service Excellence Workshop
06-2016
Senior Commercial Lines Underwriter
APA Insurance
05.2014 - 05.2018
Comprehensive Technical course in General Insurance Business
09-2012
Underwriter
CIC Insurance Group
03.2011 - 04.2014
Diploma in Insurance AIIK - Insurance And Risk Management
College of Insurance
04.2007 - 11.2009
Certificate in Computer Applications - Computer Applications
Kiwan Computer And Business Management College
06.2006 - 08.2006
High School Diploma -
Karuri High School
02.2002 - 11.2005
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