James Bogonko Areba

Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.

• Provide solutions to all system related problems or failures.
• Participate and carry out system implementation, rollouts and upgrades and ensure maintenance of the required system configuration, parameterization and change control procedures.
• Ensure that business systems are protected and secure and that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Ensure uptime and efficiency of the business systems and provide advice, training, demonstrations and all troubleshooting needs for any problems or knowledge digital channels may require before liaising with the Vendors if technical problem is over capability.
• Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements
• Contribute to the department’s achievement of a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.
• Ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

• Successfully provided analyst support to document and maintain end-to end data, implementation of data controls, and documenting/maintaining technical metadata as per Bank’s internal processes.
• Provided database administration support for all MSSQL system.
• Reviewed database design and integration of systems.
• Led continuous improvement /optimization efforts including enhancing performance and providing increased functionality.
• Performed proactive maintenance such as ensuring continued space availability and documenting problems changes and solutions.
• Attended to systems failures and/or queries. Resolved and/or escalated for resolution where applicable.
• Supported technical teams in running root cause analysis for the Data Quality issues and implement the solutions to amend the issues.
• Developed web services/ API for Mobile banking various services.
• Developed dashboards that visually tracks, analyzes, and displays key performance indicators for channels
• Responsible for the Installation of all the ATM Services
• Supported Internet banking services maintenance troubleshooting
• Supported the implementation of Cheque Clearing System.
• Formulated the user matrix of Flex cube, Sybrin, Mobile banking and AML system
• Co-ordinated and Performed Unit Tests for system modules under review by vendors.
• Provide various Audit inputs from time to time.
• Developing and maintaining documentation on system configurations
• System trackers to effectively monitor the progress of the projects.
• Provide technical guidance to the business by drawing specifications and provide the best approach to achieve or automate business requirements.
• Developed and generated ad-hoc reporting queries, findings, recommendations, charts, and tables on the banking channels and projects across all branches.

• Designed and configured systems according to user specifications with the key objective of enhancing and improving business processes.
• Provided test systems for UAT ensure that functions/features are tested before being put on the live system.
• Developed and maintain documentation on system configuration or setup.
• Guided the business in drawing specifications and provide the best approach to approach to achieve or automate business requirements.
• Carried out technical user training in respect to these systems so that business can utilize them.
• Rolled out piloted systems to the bank’s branches/ User units
• Dealt with queries from users and resolve or advise them accordingly.
• Attended to systems failures and resolve or co-ordinate the resolution of the problem.
• Liaised with software vendors to resolve system issues or escalation.
• Collected, collated information and clearly documented issues to enable software vendor support.
• Adhere to change control procedures in implementing solutions.
• Assist audit in fraud investigations and implementing corrective measures
• Perform Tariff changes on the system as required on the due dates.
• Maintained the required system configuration and parameterization as required by the business and technology.
• Contributed to developing or formulating systems configuration for planning purposes and implementation.
• Secured systems by putting adequate controls and restrict access to programs by users in accordance to the requirements of the bank.
• Upgraded systems as need arises.

• Running start and end of day of the branch core banking systems-Branch power.
• Provide and generate daily reports for the branch.
• Maintain systems at the branch by ensuring that all computers are running properly.
• Liaise with ICT Department to ensure that we resolve network and hardware problems.
• Trained users on the new systems that the Bank introduces. + Configure and install systems in the branch
• Configuring network printers to ensure that every user can print to one central location.
• I was the branch Onsite Support Trainer. Builder of the year. I was also recognized as the best branch Trainer in 2019

• Interacted with both internal and external customers sharing their challenges and offering solution
• Monitored the day to day activities in the banking hall
• Interacted with both internal and external customers sharing their challenges and offering solution
• Created, promoted, and maintained customer loyalty
• Updated the customers’ compliments and complaints in the customer
• Relationship Management Systems on daily basis and offering solution
• Ensured all clients understand the services on offer; credits, accounts, fixed/call deposits.
• Brought about strong cohesiveness amongst staff for maximum productivity.
• Chaired the weekly customer service meeting guiding on solutions to customer needs and compiling a report of the same to Customer service Division.
• A custodian of the Vault/Strong room

• Installation, configuration, and maintenance of standard and specialized software including windows XP, Windows 7, office suite, and MacAfee anti-Virus
• Installation, configuration, and maintenance of computer Hardware.
• Connectivity) Problems; and maintaining of the local Area Network (LAN) which is Cisco Standard. Also solving of cisco VLAN and Internet Protocol (IP) Telephony Problems.
• Installation of Printers/ Scanners and Other computer Peripherals
• Troubleshooting and solving TCP/IP technologies problems this included but were not limited to DNS, and DHCP services.
• Installation, configuration, and backup of Lotus Notes Data Mails and
• Microsoft Outlook and outlook express.
• Giving of day-to-day helpdesk technical support to users