James Wambua Mumo

• Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
• Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
• Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
• Prepared records and data for regular audits.
• Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.

• Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
• Spearheaded initiatives focused on enhancing team morale which resulted in higher employee retention rates within the department.
• Streamlined workflow processes for improved productivity and better overall service delivery to clients.
• Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.

• Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
• Improved cash flow management by regularly tracking receivables and payables.
• Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
• Provided valuable support during tax season, preparing necessary documentation efficiently and accurately.
• Assisted in budget preparation by analyzing historical data and projecting future expenses accurately.
• Managed the timely and accurate completion of month-end close processes, ensuring all necessary journal entries were completed and reconciled against supporting documentation.

Financial Accounting, Principles of Management, , Marketing Management, International Finance, Banking, Business Information System Technology, Human Resource Management