Years of professional experience
Hi, I’m
James Rivett
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems. Seeking to maintain a full-time position that offers professional challenges, utilising interpersonal skills, excellent time management, and problem-solving abilities.
Overview
2
4
Certifications
Work History
YourHealthcare
IT Service Desk Analyst
01.2020 - 03.2023
Job overview
- Delivered first-line IT support in an ITIL environment, resolving a wide range of technical issues promptly.
- Managed security configurations and monitored network systems to detect and prevent security breaches.
- Utilized Office 365, Active Directory, and virtual machine management tools to maintain secure and efficient IT operations.
- Developed and implemented remote access solutions to support secure work-from-home setups during the pandemic.
Real Digital
Temporary IT Support
09.2019 - 10.2020
Job overview
- Supported cybersecurity measures by managing Active Directory, applying security patches, and deploying antivirus solutions.
- Assisted with remote desktop services and ensured secure file transfers using Symantec Mail Gateway.
Tony Gee and Partners LLP
IT Technician (Internship)
06.2013 - 09.2013
Job overview
- Set up desktops and provided technical support, focusing on maintaining secure IT environments.
- Assisted the IT Manager in implementing cybersecurity best practices within the organization.
Education
University of Portsmouth
BSc Hons in Cybersecurity And Forensic Computing
07.2019
University Overview
- WAN and VLAN
- Security and Cryptography
- Cybersecurity
- Malware Forensics
- Network Services Administration
- Virtualisation
- Digital Forensics
- Computing Operating Systems
- Intermediate Networking
Guildford College
BTEC Level 3 Diploma in Creative Media Production (Games Development)
07.2016
University Overview
- Research Techniques
- Communication Skills
- Computer Game Engines
- Human-Computer Interfaces
Skills
- Cybersecurity Tools: FTK (Forensic Tool Kit), Imager, Autopsy (Sleuth Kit)
- Operating Systems: Windows 7, 8, 10, Linux (Ubuntu)
- Software: Microsoft Office Suite, Google Workspace (Classroom, Drive, Docs), Microsoft Outlook
- Programming Languages: Basic knowledge of Java, HTML, Python
- Networking: Experience with virtual machines, VMWare, Active Directory, System Center Configuration Manager
- Support Technologies: Office 365, Server Manager, Symantec Mail Gateway
- Intrusion Detection and Prevention Knowledge of IDS/IPS systems
- Incident Response: Skilled in incident response and handling procedures
- Risk Management: Experience in risk assessment and management
- SIEM: Understanding of Security Information and Event Management systems
- Penetration Testing: Basic skills in penetration testing and vulnerability assessment
- Firewall Configuration: Knowledge of firewall and network security configurations
- Encryption: Proficient in encryption and secure communications
- Cloud Security: Familiar with cloud security principles (AWS, Azure, GCP)
- Compliance: Understanding of security policies and compliance standards (eg, GDPR, ISO 27001, NIST)
- Security Training: Capable of conducting security awareness training
Personal Information
Passionate gamer with experience in strategy and resource management. Build and maintained PCs with a focus on secure configurations. Appling in online courses and certifications. Former rugby player and rowing club member.
Certification
- Cyber Security Fundamentals
- Microsoft Power Apps
- Network Fundamentals
- Microsoft Azure Fundamentals
Timeline
IT Service Desk Analyst
YourHealthcare
01.2020 - 03.2023
Temporary IT Support
Real Digital
09.2019 - 10.2020
IT Technician (Internship)
Tony Gee and Partners LLP
06.2013 - 09.2013
University of Portsmouth
BSc Hons in Cybersecurity And Forensic Computing
Guildford College
BTEC Level 3 Diploma in Creative Media Production (Games Development)
References
Available upon request.
Similar Profiles
CAGLA BOZKURTCAGLA BOZKURT
IT Service Desk Analyst at East London NHS Foundation TrustIT Service Desk Analyst at East London NHS Foundation Trust
Aimee WalshAimee Walsh
IT Service Desk Analyst at EIS Legacy, LLC.IT Service Desk Analyst at EIS Legacy, LLC.
Sutapa PaulSutapa Paul
IT Service Desk Analyst at Koch IndustriesIT Service Desk Analyst at Koch Industries
Zachariah BlissZachariah Bliss
IT Service Desk Analyst at RandstadIT Service Desk Analyst at Randstad
Ravikiran BalRavikiran Bal
Incident Response Commander at Bank of MontrealIncident Response Commander at Bank of Montreal