James Nyale
Mombasa
Summary
Driven and customer-focused professional with a proven track record at Garisa Electronics Malindi Branch, adept in GPS Navigation and excelling in client relationship management. Demonstrated ability to enhance customer satisfaction and loyalty while ensuring compliance with DOT and maintaining punctual delivery schedules. Skilled in leveraging product promotion to boost sales and foster lasting customer relationships.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Garisa Electronics Malindi Branch
01.2021 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Protected people and equipment from hazardous materials by using correct procedures.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Successfully avoided time delivery delays by carefully planning best routes.
Sales Associate
Platinum Credit Company
08.2018 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Business Administration - Business Administration
Muyeye Vacational School
Malindi Kenya10.2019
Skills
- Order Verification
- DOT Compliance
- Product Promotion
- GPS Navigation
- Vehicle Maintenance
- Vehicle inspections
- Client Relationship Management
- Punctual and Reliable
- Valid Driver's License
- Order picking and processing
- Attention to Detail
- Problem-Solving
- Positive Attitude
- Time Management
- Customer Service
Timeline
Delivery Driver
Garisa Electronics Malindi Branch
01.2021 - Current
Sales Associate
Platinum Credit Company
08.2018 - 11.2020
Business Administration - Business Administration
Muyeye Vacational School
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