James nkonge
Sales & Marketing
KITENGELA,KAJIADO
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Dependable Lead Sales Associate with extensive history of exceptional customer service and satisfaction demonstrated over 5 years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
3
3
Certifications
15
15
years of post-secondary education
8
8
years of professional experience
Work History
Sales Team Leader
LawAfrica Publishers ltd
Nairobi, Nairobi
09.2020 - Current
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Reported sales data to upper management as directed.
- Forecasted sales to management and collaborated to build effective sales team.
- Kept accounts stocked with adequate inventory for expected sales demands.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Facilitated ongoing training to keep sales team successfully closing deals and revenue over $[Amount] per month.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
Prime Banker
NCBA BANK
NAIROBI, KENYA
08.2016 - 12.2019
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Supported branch manager using interpersonal skills and CRM knowledge, resulting in 85% increase in new business.
Operations Assistant
NCBA BANK
NAIROBI, KENYA
02.2015 - 12.2016
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and modeled data to assist management in making key decisions.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared and proofread reports detailing operations activities.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports of findings to help management with making key decisions.
- Evaluated performance and policies against metrics.
- Collected, arranged and input information into database system.
Sales Executive
NCBA BANK
NAIROBI, KENYA
01.2013 - 01.2015
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Developed and led sales training initiatives for employees and teams across organization.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Education
Bachelor of Science - Sales And Marketing Education
KAG EAST UNIVERSITY
KITENGELA , KENYA 01.2016 - 11.2020
Diploma in Business Science, - Sales And Marketing Education
THE EAST AFRICAN UNIVERSITY
KITENGELA CAMPUS 08.2011 - 08.2012
High School Diploma -
Chogoria Boys High School
Meru , Kenya 01.2007 - 12.2010
GED -
Chogoria Primary School
Meru , Kenya 01.2002 - 12.2006
Skills
POS system knowledge
undefinedCertification
Frauds and Forgeries: Detection Course
Timeline
Sales Team Leader
LawAfrica Publishers ltd
09.2020 - Current
Frauds and Forgeries: Detection Course
09-2018
Prime Banker
NCBA BANK
08.2016 - 12.2019
Bachelor of Science - Sales And Marketing Education
KAG EAST UNIVERSITY
01.2016 - 11.2020
WORKQ
11-2015
Operations Assistant
NCBA BANK
02.2015 - 12.2016
Empowerment for service Excellence program programme
08-2014
Sales Executive
NCBA BANK
01.2013 - 01.2015
Diploma in Business Science, - Sales And Marketing Education
THE EAST AFRICAN UNIVERSITY
08.2011 - 08.2012
High School Diploma -
Chogoria Boys High School
01.2007 - 12.2010
GED -
Chogoria Primary School
01.2002 - 12.2006
Similar Profiles
Robert R WoolardRobert R Woolard
Chief Financial Officer/Personnel Officer at Inside Washington PublishersChief Financial Officer/Personnel Officer at Inside Washington Publishers
Eve FishEve Fish
AVP, Consumer Marketing at Publishers Clearing HouseAVP, Consumer Marketing at Publishers Clearing House
Jonathan AlperJonathan Alper
Communications Manager at Publishers Circulation Fulfillment Inc.Communications Manager at Publishers Circulation Fulfillment Inc.