James Ngigi
Business & Management, And Cybersecurity Expert
Olympia
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Corporate Operations Analyst
Starbucks
Seattle, Washington
01.2014 - 01.2019
- Streamlined operational procedures for increased efficiency.
- Executed root cause analysis to address operational inefficiencies and bottlenecks.
- Ensured compliance with company policies through rigorous audit processes.
- Facilitated cross-functional team communication, fostering collaborative environment.
- Conducted detailed data analysis to identify areas of improvement.
- Implemented action plans for operational improvements, boosting productivity levels.
- Monitored key performance indicators, identifying trends and recommending adjustments.
Systems Documentation / Technical Coordinator
Boeing
Everett, Washington
01.2009 - 01.2014
- Established excellent client relationships for sustained business growth.
- Conducted routine maintenance checks; identified potential areas of improvement in the infrastructure setup.
- Streamlined project timelines by maintaining efficient coordination with technical teams.
- Fostered team collaboration to achieve high quality software development results.
- Introduced automation processes in repetitive tasks; freed up valuable man-hours for strategic activities.
- Improved operational efficiency with the implementation of new IT systems.
- Handled escalation cases from junior staff efficiently; provided expert solutions for complex problems.
Operations / Business Support Associate
Amazon
Seattle, Washington
01.2004 - 01.2009
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Took minutes at board meetings to keep accurate records.
- Assisted marketing team with product and service promotion, engaging on social media to increase brand awareness,
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Independently resolved issues with resourceful research and critical thinking,
- Dealt with customer queries for an elevated level of service.
- Collaborated with cross-functional teams to meet business objectives.
- Assisted colleagues for better team collaboration.
IT Support Analyst
Microsoft
Redmond, Washington
01.2000 - 01.2004
- Conducted training sessions to enhance staff's IT skills.
- Streamlined workflow through effective management of IT resources.
- Installed software updates to improve system stability.
- Maintained up-to-date knowledge of new technologies for better problem resolution.
- Ensured minimal downtime by proactively addressing potential IT issues.
- Enhanced system functionality by troubleshooting hardware and software issues.
- Collaborated with other departments on technology integration projects.
- Contributed to helpdesk operations by answering customer queries.
Education
Masters degree - Business & Management, and Cybersecurity
Washington University of Science and Technology (WUST)
USA 09.1997 - 06.1999
University - Information Technology
Washington University of Science and Technology (WUST)
USA 09.1993 - 06.1997
High school -
Auburn High School
09.1989 - 06.1993
Skills
Compliance understanding
Personal Information
Date of birth: 01/01/75
Timeline
Corporate Operations Analyst
Starbucks
01.2014 - 01.2019
Systems Documentation / Technical Coordinator
Boeing
01.2009 - 01.2014
Operations / Business Support Associate
Amazon
01.2004 - 01.2009
IT Support Analyst
Microsoft
01.2000 - 01.2004
Masters degree - Business & Management, and Cybersecurity
Washington University of Science and Technology (WUST)
09.1997 - 06.1999
University - Information Technology
Washington University of Science and Technology (WUST)
09.1993 - 06.1997
High school -
Auburn High School
09.1989 - 06.1993