JAMES NDERUI WANGUI
Nyeri
Summary
Proven Sales Officer and Customer Success Manager with a track record of boosting sales volume and fostering key client relationships at My Credit Kenya Ltd. Skilled in competitive analysis and collaborative teamwork, I excel in analytical problem-solving and clear interpersonal communication, achieving significant customer satisfaction and engagement improvements.
Overview
7
7
years of professional experience
Work History
Business Development Officer
Homebiogas ventures
Nairobi
06.2023 - Current
- Ensured compliance with all relevant regulations when entering into agreements with vendors or partners.
- Collaborated with the marketing team to develop promotional materials and campaigns.
- Established and maintained relationships with key stakeholders, including clients, partners, and suppliers.
- Developed customer outreach programs to maintain existing accounts.
- Conducted market research to identify potential clients and industry trends.
- Recruited, hired and trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
- Exceeded quotas consistently through new account penetration and territory expansion.
- Designed marketing campaigns, seminars, direct mail and email campaigns for target markets.
- Leveraged technology and digital platforms to enhance business development processes and outcomes.
- Operated register, handled cash and processed credit card transactions.
- Collaborated with marketing team members on new product launches and promotions.
- Ensured compliance with legal and regulatory requirements in all business dealings.
- Analyzed customer feedback data to determine areas of improvement within the organization.
- Identified customer needs by asking questions and advising on best solutions.
- Recognized security risks to properly handle situations.
- Maintained an up-to-date database of contacts for potential customers.
- Developed key performance indicators that measure progress towards goals.
- Provided input on promotional materials including brochures, flyers, web content.
- Led negotiations to secure contracts and partnerships that enhanced company profitability.
- Attended networking events to build relationships with potential clients.
- Identified and pursued opportunities for business expansion, including international markets.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Managed projects related to customer relations initiatives such as loyalty programs or customer appreciation events.
- Prepared detailed proposals and presentations for prospective clients and partners.
Sales Officer
My credit Kenya Ltd
Nairobi
01.2020 - 01.2022
- Create awareness among both civil servants and car owners about the company's products.
- Generate customer traffic for the company.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Implemented promotional campaigns to boost sales volume.
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Trained and mentored junior sales representatives and team members.
- Conducted research on competitive products and services.
- Set and monitored sales targets for individual team members and the team as a whole.
- Provided detailed and accurate sales forecasts to senior management.
- Delivered sales presentations to high-level executives and decision-makers.
- Updated and maintained databases with current information.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Performing any other duties assigned by my supervisor.
- Acted as a liaison between the customer and cross-functional internal teams.
Customer Success Manager
IZWE LOANS KENYA LTD
Nairobi
01.2018 - 01.2020
- Create awareness to both civil servants and car owners about the company's products
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Facilitated workshops and webinars to educate customers and drive engagement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Provided customer onboarding and training to ensure successful product adoption.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Compiled customer feedback for cross-functional departments to improve product or service features.
Education
Diploma - fashion design and clothing technology
Naivasha technical training institute
01.2021
Kenya Certificate Secondary Examination -
Mukurwe-ini Boys high School
01.2015
Kenya Certificate Primary Examination -
Ihururu Primary School
01.2011
Skills
- Efficiently Structured
- Autonomous Project Execution
- Collaborative Team Member
- Timely Project Completion
- Analytical Problem solving
- Clear Interpersonal Communication
- Consistent Work ethic
- Competitive analysis
- Training and mentoring
- Prospect targeting
- Quality control
- Promotional support
- Sales pipeline management
- Teamwork and collaboration
References
- Deborah Kanyotu, Relationship Officer, My Credit Ltd, 0799781278
- Supritendant Adriano Muthengi, NYS Naivasha Catholic Chaplaincy, Naivasha, 0723204474
Personal Information
- Nationality: Kenyan
- Marital Status: Single
Personalandmanagementskills
- Excellent interpersonal skills and ability to work as a team member in a multicultural environment
- Able to maintain high performance standards with attention to details
- Able to conduct myself in a courteous manner at all times
- Able to manage diverse workloads with competing priorities
- Ensure quality and standard services by doing the right thing at the right time and in the right way
- Encourage teamwork, being honest and accountable
Timeline
Business Development Officer
Homebiogas ventures
06.2023 - Current
Sales Officer
My credit Kenya Ltd
01.2020 - 01.2022
Customer Success Manager
IZWE LOANS KENYA LTD
01.2018 - 01.2020
Diploma - fashion design and clothing technology
Naivasha technical training institute
Kenya Certificate Secondary Examination -
Mukurwe-ini Boys high School
Kenya Certificate Primary Examination -
Ihururu Primary School
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