James Mwanzia
Bartender | Mixologist | Waiter
Watamu
Summary
Professional Summary
A dedicated and skilled bartender with over three years of experience in the hospitality industry, specializing in mixology and customer service. Proficient in crafting a wide variety of cocktails and possessing extensive knowledge of wines, spirits, and other alcoholic beverages. Known for creating a welcoming and enjoyable atmosphere, ensuring exceptional guest experiences. Adept at managing bar inventory, maintaining cleanliness, and adhering to safety and health regulations. Proven ability to work efficiently under pressure and build positive relationships with both colleagues and customers. Passionate about hospitality and cultural exchange, with a strong commitment to excellence.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Bartender | Waiter | Mixologist
Hemingway’s Collection
01.2021 - Current
- Greeting guests, welcoming them and leading them to their tables
- Providing customers with bottled drinks and tap
- Mixing specialty drinks
- Working quickly to make drinks to manage large amounts of customers
- Talking with customers in a friendly and professional manner and fulfilling customer service requests
- Keeping the bar stocked with necessary ingredients
- Regulating the amount of drinks customers consume to ensure their safety
- Creating unique versions of traditional cocktails
- Using untraditional bar tools to create innovative drinks
- Staying knowledgeable on new cocktail trends
- Collaborating with other mixologists to learn new cocktails
- Serving food and collecting silverware
- Arranging tables and keeping them neat.
Education
Diploma in Food & Beverages Management -
Taita - Taveta National Polytechnic
01.2017 - 01.2021
Kenya Certificate of Secondary Education - undefined
Katheka Boys High Secondary School
01.2013 - 01.2016
Customer Experience Training - undefined
INTERNATIONAL SALES TRAINING INSTITUTE (ISTI)
Food Safety Level 1 - undefined
INTERNATIONAL SALES TRAINING INSTITUTE (ISTI)
Stellar Up-Selling Skills & Exceptional Customer Service - undefined
HOSPITALITY TRAINING ACADEMY
Professional food service Skills - undefined
HOSPITALITY TRAINING ACADEMY
Bachelor of Science in Hospitality -
Gresta University
Nairobi, Nairobi Province, Kenya01.2023
Skills
Free Pouring skills
Communication skills
Customer service skills
Creativity
A good memory
Well organized in my workmanship
Beverage Preparation
Payment Processing
Suggestive Selling
Food Service
Liquor, beer, and wine knowledge
Menu Memorization
Customer Service
Cleanliness and hygiene
Customer service expertise
Personal Information
Nationality: Kenyan
References
- Lorna Baiya, Asst. Human Resource Manager, Hemingway’s Resort, lornabaiya80@gmail.com, +254796208390
- Julius Madzundu Mwanza, Restaurant Supervisor, Hemingway’s Resort, jmadzundu@gmail.com, 0712164899
Personalassessment
- Able to work without supervision.
- Able to work as per the company policies, fixed or extra hours when necessary.
- Good communication skills
- Goal oriented and team player.
- Self-starter who contributes well to the team.
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Bartender | Waiter | Mixologist
Hemingway’s Collection
01.2021 - Current
Diploma in Food & Beverages Management -
Taita - Taveta National Polytechnic
01.2017 - 01.2021
Kenya Certificate of Secondary Education - undefined
Katheka Boys High Secondary School
01.2013 - 01.2016
Customer Experience Training - undefined
INTERNATIONAL SALES TRAINING INSTITUTE (ISTI)
Food Safety Level 1 - undefined
INTERNATIONAL SALES TRAINING INSTITUTE (ISTI)
Stellar Up-Selling Skills & Exceptional Customer Service - undefined
HOSPITALITY TRAINING ACADEMY
Professional food service Skills - undefined
HOSPITALITY TRAINING ACADEMY
Bachelor of Science in Hospitality -
Gresta University
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