JAMES MUHUNI

• Negotiated with creditors on behalf of clients to improve financial situations.
• Established trust-based relationships with clients through consistent communication and follow-up.
• Implemented wealth management strategies to optimize asset growth.
• Participated in community events, networking to gain additional prospective clients.
• Responded promptly to client telephone calls and emails.
• Recommended strategies for helping clients improve cash management and investment planning to achieve financial goals.
• Offer a range of services of the Bank to promote both Local as well as International Trade; Account opening; Correspondent Banking etc, including inter alia;
• to introduce and promote our Bank's products to the potential customers, especially in the territory assigned to you;
• arranging acceptable terms, and closing transactions between confirmed customers and our Bank; specifically Trade finance instruments, (issuing letters of credit, factoring, export credit and insurance, SBLC etc.;
• to open lines of communication for our Bank to promote business expansion especially in the territory assigned to you, for example, by arranging meetings with potential stakeholders;
• to promote our Bank by expanding its scope e.g opening new accounts for our Customers; in the territory assigned to you or any other places to enable the clients to make swift and easy transfer of funds; and
• to undertake other related activities to support sales of our Bank's products.
• Boosted client retention by 40% by developing tailored finance solutions. Facilitated a 30% reduction in transaction time by streamlining documentation processes. Oversaw 8 international trade projects, each averaging $5 mln in value. Processed 500+ trade transactions monthly, supporting over $50 mln in trade volume. Implemented risk mitigation strategies, improving trade deal success rates by 25%. Secured financing for projects worth $15 mln, resulting in a 20% increase in client satisfaction.

• Company Overview: SAFARICOM DISTRIBUTOR
• Review financial data and KPIs to forecast annual budget needs.
• Monitor the performance of direct reports and implement incentive programs to drive growth.
• Promote internal training on operations procedures, regulatory compliance, and safety programs.
• Work with internal staff to develop proposals for business services and product sales.
• Support organization in obtaining and responding to new business bids and contracts.
• Approve client account changes and billing cycles with a focus on accuracy and cost reduction.
• Implement strategic plans to reach new clients, increase profits, and boost market share.
• Spearhead quality improvement programs at all levels, helping organizations modernize and optimize with a strategic approach.
• Support human resources initiatives by connecting with employees and proactively solving problems.
• Collaborate with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
• Improve customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
• SAFARICOM DISTRIBUTOR

Key Experience:

Graduate Trainee – Comprehensive Banking and Sales Strategy Experience

A dynamic and versatile graduate trainee with extensive cross-functional experience across key banking and business development operations. Proven ability to adapt quickly, learn on the job, and deliver results across departments including customer service, cash management, foreign exchange, credit, and business growth initiatives.

• Customer Service & Cash Management: Delivered excellent service by resolving client issues promptly and ensuring seamless execution of cash transactions and daily treasury operations.
• Foreign Exchange Negotiation: Assisted in managing FX deals, monitoring exchange rate trends, and advising clients on currency risk strategies.
• Credit Monitoring: Conducted reviews of client credit exposure, ensured adherence to limits, and flagged potential risks to protect asset quality.
• Business Development:
• Implemented business sales strategies by identifying and acquiring new business opportunities.
• Maintained and strengthened existing client relationships within key sectors.
• Participated in tender processes to acquire new business and expand market presence.
• Market Intelligence & Strategy: Conducted market research to position the bank competitively in pricing, product offering, and service quality.
• Product Training & Client Engagement: Delivered training sessions to clients, followed up on inventory management to maximize sales, and coordinated customer relations activities to gather feedback and improve engagement.
• Credit Management & Collections: Ensured customers adhered to approved credit limits, followed up on timely collections, and enforced sound credit practices.
• Operational Compliance: Consistently adhered to internal procedures, regulatory policies, and compliance requirements while coordinating sales promotion campaigns and customer events.
• Corporate Asset Oversight: Managed and tracked corporate equipment assets deployed for business growth initiatives.
• Transaction Processing: Assisted in processing payments, withdrawals, and assessed financial circumstances for service suitability.

Possesses strong analytical skills, an entrepreneurial mindset, and a deep understanding of both operational banking and strategic sales functions. Ready to contribute meaningfully in a specialized or leadership role within the financial services sector.

• Implementing business sales strategy by acquiring new business opportunities.
• Maintaining existing business in the respective sector.
• Conducting market Intelligence with a view to positioning the company as the most competitive in price, product range & quality.
• Providing product training to customers.
• Effectively following up of stocking to maximize sales.
• Participating in coordinating customer relations activities with a view of gathering customer complaints, compliments and to improve relations.
• Enforcing good management of credit to ensure customers operate within limit and timely collections.
• Complying with operational procedures, policies and regulations; Coordinating sales promotion campaigns and customer open days.
• Coordinating the issuance and maintenance of corporate equipment assets given for purposes of growing sales.
• Preparing and participating in tenders to acquire new business.
• Assessing and reviewing financial circumstances.
• Processing payments and withdrawals.

• Proofed documents and organized records, reports, and files.
• Prepared letters, correspondences, reports, and marketing collateral.
• Performed troubleshooting for office equipment operation or arranged for repairs.
• Maintained organized internal filing systems for digital and hardcopy documentation.
• Organized donations and outdated materials for sales in support of library operations.
• Handled data entry and accounting updating requirements, collected fees and replaced lost library cards.
• Oversaw robust information security plans, protecting work and confidential information of high-profile organizations.
• Organized routine maintenance to keep computer systems performing effectively and secured against unauthorized access.
• Managed IT team workflows and established priorities, effectively maintaining schedules and consistently meeting objectives.
• Directed and planned installation and maintenance of computer hardware and software.
• Coordinated smooth upgrades to modernize security systems, increasing security and performance.

• Maintain Paperwork and Records Regarding certain shipment on all the specifics related to what is coming in or going out of the company.
• Keeping electronic and/or paper files accurate and up-to- date, track orders, answer billing questions, and discuss content.
• Keeping an eye on stock and participating in inventory counts also may be expected.
• Handle Outgoing Shipments Arrange the particulars of deliveries on orders given.
• Choose transportation methods based on factors such as size, cost, and when the items are needed.
• Notify material handlers of what will need to be pulled from inventory and the time at which pickup is scheduled.
• Coordinating efforts so that multiple orders can be grouped together for pick-up helps with cost control.
• If discrepancies arise with the carrier, look into the agreed-upon terms for an amicable solution.
• Receive Incoming Shipments Examine orders arriving at their own company, inspect for damage, verify correctness.