James Mburu

Design and developing iconpage.co; a business directory for ease of access to businesses, where companies can list their businesses

• Helping elderly
• Gardening
• Offering IT support on request
• Helping in kitchen/dining hall.

• Installations and troubleshooting of computers
• Performed ICT End User Support
• Entering all information from dispensary into worksheet
• Designing and developing tools for managing and analyzing data in Excel 2007

• Manage the day to day activities to ensure the effective and efficient operation of the station
• Maintain company and brand quality standards
• Deal effectively and appropriately with service interface situations and remedial action to enhance service delivery times
• Schedule, receipt, inspection, verification, storage and dispensing of delivered merchandise.
• Implement and enforce established daily operating procedures to ensure station is clean, adequately stocked, well kept, attractive and prices correctly displayed.
• Operate effective routines and maintenance schedule on buildings, installations, all station equipment (e.g. CCTV, electrical equipment, smoke detectors, fuel pumps, weighing scale, cooking appliances, alarms, sound system) so they function safely and efficiently.
• Oversee the work of contractors and security in the station and solving any problems with the relevant management.
• Keep clean and in good order the forecourt and other customer service areas, restrooms and grounds
• Supervise daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained
• Meet the revenue, cost and performance targets
• Design and implement marketing and promotion activities, and monitor competition
• Ensure that employment activities follow company, brand standards and government regulations
• Plan, assign, direct and review the work and prepare a monthly duty roster for staff to ensure the station is fully staffed during operating hours.
• Manage employees performance appraisal and reward system,
• Understand and regularly exercise ability to perform duties of a store cashier and front office manager.
• Supervise shift/daily reconciliation, opening and closing procedures, complete daily paperwork and computer entry in a timely manner as established.
• Monitor cash over/short, inventory shrinkage/losses and transaction verification on a daily basis.
• Resolve staff and customer complaints, in a timely and professional manner.
• Report and process operations, all employee and/ or customer incidents or accidents following established procedure.
• Establish and enforce safety and security measures
• Monitor CCTV surveillance equipment and keeping an eye on suspicious individuals and activities
• Assist in hiring of staff and recommend changes in basic structure and organization of station where necessary.
• Ensure statutory compliance and licensing.

• Setting up the Network and studio for St. Paul's Chapel for Holy Mass live streaming during covid19 pandemic lockdown.
• Setting up the YouTube Channel for St. Paul Chapel, Nairobi
• Daily live streaming for holy mass
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Carried out day-to-day duties accurately and efficiently.
• Improved operations through consistent hard work and dedication.

• Design and development of websites and web portals
• Sales and marketing

• Heading ICT division
• Managing ICT Support and ICT systems of organization
• Laying out and managing ICT strategic plan for organization
• Managing and leading ICT Team in organization
• Audio Visual , Video Conferencing installation and configuration
• Networking and Structured cabling (Voice and Data) - Liaising with ICT clients and leading teams to work on client projects to achieve quality deliverables
• Handling and managing internal and external customer complaints regarding ICT
• Representing organization in LAN WAN design site meetings
• Planning and carrying out site surveys for LAN and WAN
• Developing Bill of Quantities and quoting for projects
• Managing and analyzing project drawings
• Supervising engineers and technicians on site
• Network migration for bank branches
• Trouble shooting network points for Kenya Commercial Bank branches
• Trouble shooting Electronic Queuing Management Systems for banks
• Installation and Configuration of IPBX telephony for Kenya Medical Practitioners and Dentist Board
• Managing network Installation for Kenya Medical Practitioners and Dentist Board
• Managing Fiber Optic Installation for Kenya Medical Practitioners and Dentist Board
• Managing network installation and maintenance for KCB Bank various branches
• Negotiating with Suppliers on ICT procurement schedules
• Approval and authorization of ICT requisitions
• Developing calendar and works program for ICT department
• User support on escalated ICT issue
• Planning and Managing ICT infrastructure installation for Proposed JKUAT Pension Scheme Project , George Padmore Rd

System Administrator

• Microsoft Office 365 Global Administration
• SharePoint and One Drive Cloud management
• Window Server administration and management
• Operating systems analysis and installation
• Developing policy for Users’ access and security management
• ISP vendor management – internet
• Training new ICT staff
• CCTV/ DVR trouble shooting and management
• ICT equipment management and policy
• Finance systems support and control.
• Project Management System development
• UEL Document Approval Management System development
• ERP planning and vendor management
• Supervising and managing ICT team on system administration
• Network Infrastructure ICT project manager for all ICT projects assigned to Ultimate Engineering

Managing structured cabling for KCB various branches.

This included:

• Project planning
• Developing bill of quantities for projects
• Developing project’s materials master list and project’s Material requisitions
• Managing and leading team to execute project
• Assigning projects and tasks to team members
• Pulling of cables CAT 6/6A
• Termination of points CAT 6/6A
• Cable management
• Testing of network points
• Activation of network points
• Network Migration
• Updating management and clients on project’s progress and work plan
• Facilitating relocation of users
• Representing Ultimate Engineering Ltd in site meetings
• Project Handover

Quality Management Representative ISO 9001:2009

• International Standards of Organization Management representative.
• Leading team for developing policy recommendation for Ultimate Engineering Ltd in collaboration with departmental heads.
• Reviewing processes and procedures for company's operations.
• Managing company's documentation.
• Representing company in ISO Standards audit meetings

• Analyzing data from telecom companies namely; Telkom, Safaricom, Airtel and Yu Mobile received for lines and business directory publication
• ICT systems deployment
• Planning, organizing and managing data entry and data cleansing projects
• Preparing and training Data governance Framework using Data quality approach
• Training staff on ICT systems
• Support in data management.
• Analyzing enterprise data and giving reports as requested
• Extracting, transforming and loading data to Oracle Database
• Designing, developing and maintaining internet sales report generator in Excel 2007, which is able to automatically generate sales trends, commissions, comparative analysis and a user friendly data entry section.
• Helped in system administration for the enterprise by maintaining LAN and Active Directories on Window Servers.
• Provides technical support to users on the enterprise by diagnoses and resolution of main Database application system and other ICT problems.
• Report all bugs/errors as they arise and liaising with DBAs on database system analysis and continuous improvement.
• Checking the quality and completeness of data received, rejecting the wrong data and loading the correct data into the database.
• Analyzing database application system
• Installing Oracle 11g Client and Database application software
• Help in creating accounts and assigning database access rights for data entry staff.
• Formatting data in Excel spreadsheets
• Supervising Data Entry/Database Quality Controllers on delegation.
• ICT End User Support; LAN networks

• Conducting environmental audits and self audits for clients as per the requirements of Environment Management Coordination Act 1999 and National Environment Management Authority Guidelines
• Helping in research in conducting Environmental Impact Assessment for clients on new and modified projects / processes

• Starting and running digital directory for church – rwaro.com (Read Word, Abide, Reach Out) and audio daily readings on YouTube
• Setting up YouTube Channel for St. Paul's Chapel Nairobi to assist Christian follow mass during Covid19 lockdown period.
• Setting up equipment and network infrastructure for St. Paul Chapel YouTube Studio.
• Introducing, pioneering, preparing and training Data governance Framework using Data quality approach at Kenya Directories Ltd which cut cost to up to 70%
• Developing and putting up data quality programs to improve quality and smooth operations within seven main pillars of Total Productive Maintenance. (Namely: - Autonomous Maintenance, Focused Improvement, Training and Development, SHE, Quality Maintenance, Effective Maintenance, Early Management)
• Automating sales contract form which improved quality of data received cut down cost of stationary using Excel 2007.
• Pioneering and directing well defined program for first year orientation at St. Paul’s Catholic Chapel University of Nairobi.