Front Office, Barista & House Keeping
Empolos Hotel Nakuru
11.2024 - Current
Front Desk
- Received calls.
- Helped clients with bookings.
- Briefing the clients about available services
- Billing
- Conducted check ins and check outs
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista Responsibilities
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created beverages including Latte, Cappuccino, Americano, espresso in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Service and Housekeeping
- Setting guest tables
- Polishing cutlery
- Taking customer orders
- Clearing the table
- Stripping the bed and bed making
- Cleaning, ventilating and dusting guest rooms
