JAMES KASSIM
Nairobi
Summary
Results-driven Assistant Team Lead with strong communication and negotiation skills. Experienced in prospecting, closing deals, and exceeding sales targets. Passionate about building client relationships and driving business growth. With Experience in team leadership and coordination. I have utilized effective communication and conflict resolution to maintain team harmony, enhancing team performance and achieving operational goals.
Overview
6
6
years of professional experience
Work History
Assistant Team Leader
Express Arts
Nairobi, Kenya
07.2025 - Current
- Facilitated team meetings to enhance communication and collaboration among team members.
- Assisted in developing training materials to improve onboarding processes for new hires.
- Implemented feedback mechanisms to gather insights for continuous improvement initiatives.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Resolved conflicts among team members diplomatically while maintaining a professional work environment.
Dealer sales agent
One to One Additions Limited
02.2020 - 02.2025
- Prospecting and Lead Generation – Identifying potential customers through research, networking, and cold calling.
- Client Outreach – Contacting potential and existing customers via phone, email, or in-person meetings.
- Product/Service Presentation – Demonstrating and explaining products or services to customers, highlighting their benefits.
- Negotiation and Closing Sales – Handling objections, negotiating prices, and closing deals to meet sales targets.
- Meeting Sales Targets – Working towards achieving or surpassing assigned sales quotas.
- Customer Relationship Management – Maintaining strong relationships with clients to encourage repeat business.
- Providing After-Sales Support – Assisting customers with post-purchase inquiries, complaints, or additional needs.
- Attending Sales Training and Meetings – Continuously improving sales techniques and staying informed about new offerings. A sales agent is responsible for generating revenue by selling products or services to customers.
Education
Customer Service
NAIROBI INSTITUTE OF BUSINESS STUDIES (NIBS)
NAIROBI06-2025
Diploma - Public Relations
NAIROBIINSTITUTE OF BUSINESS STUDIES ( NIBS )
NAIROBI05-2026
Skills
- Customer service
- Teamwork and collaboration
- Communication skills
- Emotional intelligence
- Negotiation Skills
- Time management
- Team supervision
- Task delegation
- Performance monitoring
- Motivational leadership
LANGUAGES
English
Swahili
References
Purity, Irungu, One to One Additions Principle, 0729678727
Timeline
Assistant Team Leader
Express Arts
07.2025 - Current
Dealer sales agent
One to One Additions Limited
02.2020 - 02.2025
Customer Service
NAIROBI INSTITUTE OF BUSINESS STUDIES (NIBS)
Diploma - Public Relations
NAIROBIINSTITUTE OF BUSINESS STUDIES ( NIBS )