James Karimi
Nairobi ,Kenya
Summary
Dependable Courier experienced in delivering prompt and courteous service. Built meaningful, trusting relationships through superior communication skills while managing advanced processes. Delivered consistent results as a project manager with strong team leadership abilities.
Overview
14
14
years of professional experience
Work History
Corporate Key Account Manager
ARTLINE MEDIA
Nairobi
05.2024 - Current
- Developed strategic relationships with key corporate clients to enhance business partnerships.
- Managed account portfolios to ensure alignment with client objectives and expectations.
- Coordinated cross-functional teams to deliver tailored solutions for client needs.
- Conducted regular meetings with clients to assess satisfaction and address concerns.
- Collaborated with sales and marketing teams to create effective promotional campaigns.
- Built strong relationships with clients through regular communication and follow-ups.
Delivery Associate /Warehouse Assistant
JUMIA KENYA
02.2021 - 04.2023
- Understanding planning, shipping, warehouse management and inventory systems
- Managing daily routes/schedules of shipments and deliveries
- Tracked shipment progress to ensure timely deliveries.
- Possessed comprehensive knowledge of warehouse operations, including logistics and inventory management.
- Assessed inventory levels and maintained stock.
- Drove motor vehicles safely and in line with Highway Code.
- Managed project deadlines to ensure timely completion of tasks.
- Assisted delivery team members by addressing customer service issues on the phone or in person.
- Accurately scanning and packing items according to customer instructions
- Communicating with customers about special promotions or upcoming events
- Using computer software to track shipping information such as package contents, delivery addresses, and estimated arrival times
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Mapped out driving routes ahead of time to determine fastest route.
- Collected money from customers, provided change and recorded transactions on handheld device.
- Strived to make deliveries on time to meet schedule demands.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Completed daily pre-departure inspection checklist before every shift.
- Answered customer questions regarding shipments, quotations and Estimated Time of Deliveries (ETDs).
- Handled merchandise carefully to provide safe delivery.
- Verified each delivery against shipping instructions before delivering to customers.
- Notified management of vehicle safety concerns and issues.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Obtained signatures on invoices and credits to maintain compliant documentation.
Account Manager/ Sales Executive
Magnate Ventures limited
Nairobi, Kenya
01.2019 - 04.2021
- Manage key accounts
- Act as the point of contact for clients
- Organize regular client meetings
- Monitor and report on sales performance analytic s
- Suggest innovative ideas to increase sales and improve customer experience.
- Tracked weekly sales to inform senior leadership reports and support corrective action planning.
- Maintained strong understanding of competitors' mission, offerings and presence in assigned territory.
- Identified prospective customers and evaluated market potential.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
- Frequently visited customers to maintain positive and productive relationships.
- Re-engaged customers from dormant accounts, increasing revenue.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
- Probed sales and marketing data to identify business challenges to understand needs of prospective clients.
- Attended customer onboarding meetings to understand fundamental motivations and issues and translated identified challenges into features.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Promoted product offerings and benefits through marketing channels, ensuring timely product delivery to customers.
- Consistently met and exceeded department targets.
Sales Executive
01.2014 - 01.2011
- Red berry limited
- Listening to customer requirements and presenting appropriately to make a sale
- Build and maintain strong, long-lasting customer relationships
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Collected and analyzed market and customer data to inform sales strategies
- Challenging any objections with a view to getting the customer to buy
- Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
- Reviewing my own sales performance, aiming to meet or exceed targets
- Gaining a clear understanding of customers' businesses and requirements
- Making accurate, rapid cost calculations and providing customers with quotations
- Attending team meetings and sharing best practice with colleagues
- Implemented process enhancements to optimize workflow
- Coordinated staging of delivery items for efficient distribution
- Provided expert consultation and advisory services to clients
- Delivered exceptional customer service to enhance client satisfaction
- Resolved customer issues promptly to maintain satisfaction
- Managed invoicing and billing processes for accurate accounts
- Recordkeeping and reporting
- Conducted feasibility reviews to assess project viability
- Coordinated product delivery to ensure timely arrival
- Demonstrated proficiency in multiple languages for communication
- English, Swahili
Marketing Assistant / Account Executive
Falcon Signs
01.2017 - 01.2007
- Operate as the lead point of contact for any and all matters specific to the customers
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Develop a trusted advisor relationship with key accounts, customer and stakeholders Ensure the timely and successful delivery of our products according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external parties
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed.
Field Marketing Executive
Green
01.2012 - 01.2005
- Managed deli operations
- Handling of customer queries complains and directing them to the appropriate departments
- Reports to management on market needs, trends and rebranding of organization products to suit the market
- Upsold new products in various outlets.
Education
DIPLOMA - Sales and Marketing
Technical university of Kenya
NairobiSt Bentedict Computer Collage
NairobiSkills
- Strategic relationship management
- Account portfolio management
- Cross-functional team coordination
- Customer satisfaction assessment
- Sales performance analytics
- Customer relationship management
- Effective communication
- Deadline compliance
- Negotiation techniques
- Promotional campaign development
- CRM software proficiency
- Account growth
- Territory management
- Competitor analysis
Additional Information
- .
Hobbies and Interests
HOBBIES , Listen to Podcast, Traveling , Football, charity events
Timeline
Corporate Key Account Manager
ARTLINE MEDIA
05.2024 - Current
Delivery Associate /Warehouse Assistant
JUMIA KENYA
02.2021 - 04.2023
Account Manager/ Sales Executive
Magnate Ventures limited
01.2019 - 04.2021
Marketing Assistant / Account Executive
Falcon Signs
01.2017 - 01.2007
Sales Executive
01.2014 - 01.2011
Field Marketing Executive
Green
01.2012 - 01.2005
DIPLOMA - Sales and Marketing
Technical university of Kenya
St Bentedict Computer Collage