JAMES CHEGE MUGANE

• - Educated customers on suitable advertising media platforms.
  - Crafted compelling ads for diverse clients across multiple platforms.
  - Negotiated rate cards with management and clients.
  - Prepared weekly sales reports and utilized performance tracking tools.
  - Developed advertising campaigns and roadshows to boost engagement and brand awareness.
  - Collaborated with cross-functional teams to launch successful promotions, driving increased sales.

• - Informed clients on products and services, ensuring awareness of software updates.
  - Cultivated strong relationships through attentive after-sale support.
  - Partnered with sales and marketing to drive software promotions.
  - Achieved certification as a Sage One Advisor, training small business owners in software utilization.
  - Collaborated with technical support to resolve software-related issues for business partners.

• - Addressed and resolved customer complaints with professionalism.
  - Informed customers about new offers and promotions effectively.
  - Managed and resolved billing inquiries from customers.
  - Oversaw queue and flow management to enhance service efficiency.
  - Sold new postpaid calling and home internet packages.
  - Cross-sold and upsold the latest products, including devices and accessories.

- Responded to incoming calls, providing detailed information on products and services.
- Documented call details accurately and forwarded
- Engaged with stakeholders to discuss potential changes to software applications.
- Collaborated with the technical team to translate customer feedback into actionable software enhancements.
- Conducted post-call follow-ups to ensure inquiries were resolved and gather customer feedback.
- Assisted in developing user manuals and training materials to enhance client understanding of software products.

-Prepared documentation summarizing findings from stakeholder meetings and workshops.

- Educated clients on products and services, staying updated on software changes.
- Maintained courteous relationships through after-sale service and customer care.
- Collaborated with the sales and marketing team to promote software.
- Became a Certified Sage One Advisor, training small business owners on software use.
- Supported business partners and addressed software-related issues in collaboration with technical support.