Gorgias
Hi, I’m
Jairus Omollo
Customer Service Agent
Nairobi
Summary
Dedicated to ensuring customer satisfaction through excellent service and support. Skilled in using SEO and CRM tools to improve search rankings and operational efficiency for brands.
Overview
3
years of professional experience
3
years of post-secondary education
Work History
Aoko Limited
Ecommerce Assistant
10.2023 - Current
Job overview
- Supported remote work environment through proficiency in using collaboration tools such as Zoom and Slack.
- Processed customer returns and reticket merchandise using Gorgias.
- Conducted product research to identify products with atleast 35% profit margin, resulting in successful product launches.
- Tracked and entered inventory transactions using Amazon seller central dashboard.
- Assisted in keyword research and SEO optimization to improve search rankings.
Cloud Factory
Customer Service Executive
04.2021 - 08.2023
Job overview
- Managed over 50 customer calls per shift, maintaining composure under pressure while providing exceptional service.
- Used Siebel or Gorgias to process ticket orders accurately for 2 storefronts.
- Expertly managed upset customers with sensitivity during busy seasons.
- Promote latest features and offerings to engage potential customers and elicit inquiries about our brands.
Education
United States International UniversityNairobi, Nairobi Province, Kenya
Bachelor of Science from Marketing
09.2010 - 08.2013
Skills
Product Listing
Google Sheets Expertise
Upselling strategies
Time Management
E-commerce SEO
Grammar understanding
Supplier Communication
Software
Amazon Seller Central
Seller AMP
Google Sheets
Ahrefs SEO tool
Languages
English
Native language
English
Advanced
C1
Timeline
Ecommerce Assistant
Aoko Limited
10.2023 - Current
Customer Service Executive
Cloud Factory
04.2021 - 08.2023
United States International University
Bachelor of Science from Marketing
09.2010 - 08.2013