Jairus Mwangale
Nairobi
Summary
Accomplished hospitality professional with a proven track record at Holiday Inn, adept in guest relations and administrative organization. Leveraged security measures and discretion to enhance guest satisfaction and safety. Excelled in team supervision, improving operational efficiency. Demonstrated excellence in achieving results through innovative problem-solving and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Butler
Holiday Inn
07.2022 - 03.2024
- Greeting guests and acquainting them with the hotel's amenities.
- Anticipating guests' needs and solving their problems.
- Researching dining and entertainment recommendations and making reservations.
- Providing directions and information about local points of interest.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Liaised with key accounts to deliver targeted administrative household support.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Developed and implemented individual care plans tailored to needs of each client.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Encouraged clients to take part in activities tailored to individual needs.
Housekeeping Attendant
Holiday Inn
01.2021 - 06.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Front Desk Receptionist
Azure Airport Hotel & Conference Centre
03.2018 - 11.2019
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Bell Attendant
Azure Airport Hotel & Conference Centre
04.2017 - 02.2018
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Posted and maintained public area signage for hotel.
- Escorted guests to and from rooms and assisted with baggage.
- Escorted guests to assigned rooms and transported luggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Trained and supervised new staff members on baggage handling procedures.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
Education
High School Diploma -
Mlimani Primary School
Kakamega, Kenya11.2026
Bachelor of Arts - Economics, Mathematics & Geography
Egerton University
Nakuru Kenya12.2016
High School Diploma -
Kivaywa High School
Kakamega Kenya11.2010
Skills
- Security measures
- Food Preparation
- Housekeeping services
- Speech Recognition
- Team Supervision
- Administrative organization
- Table Setting
- Speech Clarity
- Travel Arrangements
- Guest Relations
- Discretion and Confidentiality
Reading, Writing, Exploring
Reading widely to be equip with new ideas.
Writing to document my journey
Exploring new places for adventure
Languages
Kiswahili
Native language
English
Proficient
C2
Kiswahili
Proficient
C2
Timeline
Butler
Holiday Inn
07.2022 - 03.2024
Housekeeping Attendant
Holiday Inn
01.2021 - 06.2022
Front Desk Receptionist
Azure Airport Hotel & Conference Centre
03.2018 - 11.2019
Bell Attendant
Azure Airport Hotel & Conference Centre
04.2017 - 02.2018
High School Diploma -
Mlimani Primary School
Bachelor of Arts - Economics, Mathematics & Geography
Egerton University
High School Diploma -
Kivaywa High School
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