Jacris Mwololo
Nairobi
Summary
Experienced retail professional with 5+ years of experience and a background in the automotive industry. Skilled in logistics and procurement within a customer service environment. Successfully solves problems and works collaboratively with a wider team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Manager
Transafrica motors Ltd
03.2013 - 02.2023
- Developed parts stockholding plans to agreed levels, ensuring first time availability of parts to customers
- Maintained departmental housekeeping including warranty controls
- Liaised with internal departments and team members for regular departmental meetings
- Tracked and chased payment of parts sales invoices supporting the accounts department, resulting in timely accounts reconciliation at month end
- Sorted and stored vehicle parts and materials in specific bin locations for easy access and identification
- Liaised regularly with Service Team to coordinate parts for vehicle repair and service
- Studied customer buying trends to provide feedback to management and recommend better product lines
- Ordered parts from suppliers based on Service Department and customer requests
- Scheduled training for new employees to enforce company policies and procedures for selling products and provide competent customer service.
Assistant parts manager
Transafrica motors Ltd
07.2011 - 02.2013
- Used inventory management system to maintain accurate order records
- Kept abreast of stock levels using inventory systems, modifying purchasing quantities and delivery frequency to meet customer demand
- Addressed customer complaints on returns, refunds or exchanges and escalated complex issues to supervisors for action
- Stayed abreast of sales fluctuations, seasonal changes and supply problems by keeping backup inventory to minimise out-of-stock issues
- Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems
- Leveraged supplier networks to source in-demand products and achieve and maintain customer product availability within set thresholds
- Organised stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods.
Workshop Manager
Bakemark Ltd
11.2023 - Current
- Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
- Mentored junior staff members, fostering professional growth and skill development.
- Established performance metrics to monitor progress and identify areas for improvement.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Fostered an environment where open communication was encouraged among team members.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
Workshop Foreman
Bakemark Ltd
09.2023 - 11.2023
- Streamlined repair procedures to reduce turnaround times, improving client relations and service reputation.
- Advised management on equipment upgrades or replacements based on analysis of cost-benefit ratios.
- Optimized resource allocation within the workshop by assessing workload distribution and labor requirements.
- Mentored junior technicians, providing guidance on best practices and fostering professional growth.
- Established quality control measures to maintain high standards in workmanship across all projects.
Education
Automotive Engineering -
Nairobi Technical Training Institute
Nairobi 09.2007
Diploma - Procurement and supplies
Nairobi Institute of business Studies
Nairobi 06.2011
Computer Packages
FHOC youth centre
Nairobi 10.2004
Skills
- Excellent product knowledge both physical and system
- Vast knowledge on Dealer management systems,POS and EPC
- Excellent communication skills both oral and written
- Exemplary customer service
- Competent working knowledge of computer packages
- Demand forecasting
- Inventory Restocking
- Stock management
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
References
Farouk Sheikh.
Transafrica motors Ltd.
Managing Director. md@globalmotorscentre.com
0711255745.
Charles Lundu.
Transafrica motors Ltd.
Workshop Manager.
lundu87@gmail.com
0711417817.
Hobbies and Interests
- Networking
- Exercising
- Traveling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Certification
- CM - Certified Manager Certification
Timeline
Workshop Manager
Bakemark Ltd
11.2023 - Current
Workshop Foreman
Bakemark Ltd
09.2023 - 11.2023
Parts Manager
Transafrica motors Ltd
03.2013 - 02.2023
Assistant parts manager
Transafrica motors Ltd
07.2011 - 02.2013
Automotive Engineering -
Nairobi Technical Training Institute
Diploma - Procurement and supplies
Nairobi Institute of business Studies
Computer Packages
FHOC youth centre
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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