Jacqueline Aluoch Korwa

• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Produce reports on geographic data utilizing data visualizations.
• Producing maps showing spatial distribution of various kinds of data in different counties.
• Designing digital maps with geographic data and other data sources.
• Analyzing spatial data through use of mapping software.
• Designed over 20 maps for reports on areas of interest to do baseline and used on cloud mapping in system.

• Honest, Patient, Accountable, Open-minded
• Approachable - Have high-energy, friendly, and are comfortable with a high volume of tasks and customer interactions. Always anticipating customer needs and enjoy idea of what’s next.
• Curious - Good listener who wants to peel back layers of problem rather than jumping to conclusions. Always comfortable asking targeted questions that will get to resolve any issue.
• Coachable - Energized by verbal interactions and passionate about continuous learning and improvement.
• Adaptable - Ability to multi-tasker and critical thinker who is comfortable with different communication styles and unknown. Love challenges and surprises and understand how tech and apps can be skillfully applied to solve business problem.
• Professional - Emanate a positive attitude, take pride in my work and boast excellent written communication skills.
• Problem-Solver – Skilled in troubleshooting problems, identifying causes of those problems, and providing innovative solutions.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Installed security applications and devices and suggested additional security measures.
• Patched software and installed new versions to eliminate security problems and protect data.
• Fielded inbound phone calls to deliver support and remotely resolve service issues.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Helped streamline repair processes and update procedures for support action consistency.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Submitted service tickets for equipment maintenance requests.
• Activated accounts for clients interested in new services.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Monitored systems in operation and input commands to troubleshoot areas.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained and updated hospital management system for customer service database.
• Tracked computer equipment, peripherals and network servers via master documentation in Excel.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Resolved system, hardware and telephone issues within 2 hours, improving efficiency among departments.
• Recorded and maintained relevant notes for each client and work order.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Configured hardware, devices and software to set up work stations for employees.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Devised solutions to operations issues related to existing CRMs and Dynamics NAV, working closely via phone, email, live chat and web teleconference.
• Used coordination and planning skills to achieve results according to schedule.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Provide support and administration of Dynamic NAV and hospital management system.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Provide help desk support, troubleshoot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Answered questions and provided information to staff about new software or hardware.
• Updated and modified existing databases to maintain required performance metrics and safeguard against security flaws.
• Maintained and operated AV equipment for use during internal presentations and client-facing events.
• Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
• Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
• Collaborated with supervisors to escalate and address staff inquiries or technical issues.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Translated complex technical issues into digestible language for non-technical users on wide-ranging issues.
• Worked with over 200 staff and trainees to understand needs and provide excellent service
• Identified issues, analyzed information and provided solutions to problems

• Tracked key dates and deadlines and maintained specific personnel lists.
• Coordinated incoming job requisitions and applications.
• Verified applicant references and employment details.
• Completed project operational requirements by scheduling and assigning employees.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Pre-screened resumes prior to hiring for certain projects.
• Oversaw full cycle recruiting for over 200 vacancies each quarter
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables

• Sending bulk SMS for all communications.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Wrote social media content to increase engagement with customers.
• Tracked innovations in social media and worked with key functional groups to adopt emerging technology.
• Tracked competitors' content and social presence and responded appropriately when required.
• Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
• Reported social media performances and engaged with digital communities to build positive regard for company.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Encouraged audience engagement and shared information about product launches and current promotions.
• Shared feedback from digital communities to allow for continuous improvement of product line.
• Conducted daily updates to social media profiles to boost company online presence.
• Increased social media presence by 10%.
• Designed targeted email marketing campaigns to reach desired audience.
• Created videos and managed YouTube channel to strengthen company reputation.
• Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
• Outlined omnichannel channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.
• Implementing cost-saving initiatives that addressed long-standing problems.

• Provide leads via Excel/CSV? Google sheet format

• For finding the email address through:

• Sales navigator

• LinkedIn premium account.

• Name2Email

• Full contacts.

• Lusha.

• Hunter.io+Skymem

• Snovio

• Adapt Prospector

• Nymeria+RocketReach

• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Planned, modified and executed research techniques, procedures and tests.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Supported research and development efforts to create new products, equipment and processes.
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Evaluated potential subject participants to assess suitability for planned studies.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.

• Selected and set up appropriate props, backdrops and lighting.
• Photographed high-quality images for various print and digital projects.
• Edited, toned, captioned and uploaded photographs for publication.
• Defined and recommended detailed solutions to capture images.
• Digitally edited photos to enhance appearance.
• Shot photographs in controlled lab, field and remote environments.
• Experimented with different lighting effects to deliver unique images.
• Inspected proofs to verify quality and determine needed adjustments and retouches.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Reviewed images and selected best frames to present in client portfolio for purchase.
• Changed camera lenses and made small light adjustments.
• Facilitated weekly targets submission of over 300 photos sceneries.
• Planned and prepared for on-location shoots.

• Medical translation of Kiswahili to English/ Dholuo to English.
• Proofreading and editing of transcribed work.
• Recorded information using word processing, dictation and transcription software and equipment.
• Consistently maintained 98% accuracy rate for spelling and content.
• Translated medical jargon into correct terminology.
• Transcribed sensitive documents with complete confidentiality.
• Demonstrated excellent skills to understand diverse accents and dialects.
• Verified signatures and checked medical charts for accuracy and completion.
• Worked cohesively with physicians and other clinical staff to complete transcriptions.
• Corrected grammar, spelling and syntax mistakes in medical records.
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Developed team communications and information for meetings.
• Improved operations through consistent hard work and dedication.

• Independently contracted, working through and online portal.
• Translator from Kiswahili to English and visa versa.
• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
• Compiled information and input into CRM database.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Verified accuracy of data before transcribing.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked flexible hours; night, weekend, and holiday shifts.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Increased speed and efficiency making it possible to increase input by 10% hence completed project on time.
• Exceeded goals through effective task prioritization and great work ethic
• Created plans and communicated deadlines to ensure projects were completed on time

• Translation Swahili to English with multiple speaker identifications.
• Transcription production with subtitling, time-stamping and in given template.
• Used headsets and transcribing software to produce final script documents.
• Translated/researched difficult jargon and abbreviations into expanded forms to verify accuracy in final script.
• Maintained logs of incoming dictation projects and transcription records.
• Tracked and documented processes, communications and report status to remain organized and meet deadlines.
• Performed QA metrics, productivity metrics and daily reviews of post-QA reports adhering to transcription quality assurance standards.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
• Reviewed completed reports for proper formatting, grammar and sentence structure.
• Transcribed sensitive documents with complete confidentiality.
• Produced over 20 translated script.

• Independently contracted, working through and online portal.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Years) Interpret Spoken Kiswahili and English Language: Translating spoken language in real-time between two separate parties.
• Translate Audio Records to Written Documents: This involves listening to audio records and translating them to written form.
• Train Junior Linguists: Responsible for training over 200 new or junior linguists in proper processes and procedures used in project.
• Report to Supervisors: Creating reports and presentations for direct supervisors to explain full context behind challenges and ways to handle problems that arise to make project successful.
• Performed extensive research in Kiswahili and English to validate data.
• Interpreted conversations, interviews, conferences and interviews using methods to preserve original intent
• Created summarized instructional documents with detailed steps for over 200 co-workers which resulted in 50% faster production of quality work on summary reports.
• Translated and reviewed foreign language videos and identified and extracted different sections.
• Researched foreign and domestic websites
• Reviewed work of other linguists for accuracy of content and quality of written expression.

• Independently contracted, working through and online portal.
• Transcription of of different fields including phone interviews, focused group discussion, meetings, lecture notes, courts, Medical notes, conferences,
• Transcription of poor-quality audios.
• Trained resources and proofread to check quality of work before submission.
• Negotiated hourly rates and set project durations and deadlines.
• Used Microsoft Word and other software tools to create documents and other communications.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Conducted research, gathered information from multiple sources and presented results.
• Actively listened to resources, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.
• Exceeded goals through effective task prioritization and great work ethic.
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-day-day duties accurately and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Managed over 100 resources and successfully met deadlines.
• Negotiate project rates and set deadlines

• USAID end-term study and DFID midterm study.
• Research on EGRA (Early Grade Reading in English and Kiswahili) and EGMA (Early Grade Reading in Mathematics) basically to assess class 1 and 2 children's fluency in reading and mathematics.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Organized participant-informed consent waivers and research scope documentation.
• Supported research and development efforts to create new products, equipment and processes.
• Cataloged data and research into tangerine databases.
• Worked flexible hours; night, weekend, and holiday shifts.
• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Independently contracted, working through and online portal.
• Lecture notes and PowerPoint presentations.
• Medical transcription (pharmaceutical research interview transcription, Medical Report Dictation.
• Transcription of focused group discussion and Podcast Transcription.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Fixed identified issues to increase productivity and boost workflows.
• Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
• Work with team of 50 resources to produce quality work in rush jobs.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Fixed identified issues to increase productivity and boost workflows.
• Educated resources on specific QA standards and confirmed maintenance of standards.

• Participated in data entry learning sessions.
• Collaborated with program leaders to document and disseminate periodic progress reports.
• Developed work plans on data collection and submission.
• Participated in development and review of data collection instruments.
• Verified accuracy of data before transcribing.
• Reviewed completed work for compliance with regulations.
• Added documents to file records and created new records to support filing needs.
• Identified data entry errors and reported to necessary departments.
• Outlined appropriate processes and procedures to fulfill and complete inquiries.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.
• Increased data entry efficiency by 98% through streamlined processes.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Evaluated source documents to locate information needed for each data entry field.

• Conduct end of project evaluation on different Focused group discussions with age group 40 and above.
• Dholuo, Kiswahili, and English interviews and act as both note taker , facilitator and data entry clerk roles
• Helped in planning, modifying and executing research techniques, procedures and tests.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Worked with team to organize participant-informed consent waivers and research scope documentation.
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Demonstrated strong writing skills to generate original correspondence and reports.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.

• Managed over 200 patients on weekly basis
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Completed patient referrals to other medical specialists.
• Enhanced office productivity by handling high volume of callers per day.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Completed and filed financial documentation for accounting purposes.
• Responded to correspondence from insurance companies to verify patient's coverage.

• Designed and developed SPSS data screen Carried out data editing and screening.
• Transcription.
• Trained, mentor, and supervised new data entry clerks.
• Carried out regular analysis of data and submitted for information use.
• Implemented document management solutions with primary focus on document control, distribution and knowledge management.
• Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
• Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
• Performed systems and data analysis using variety of computer languages and procedures.
• Validated data structure and accuracy.
• Tested software applications and systems to identify enhancement opportunities.
• Trained and mentored 20 staffs by coaching daily, leading performance reviews and offering constructive feedback.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.