Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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JACQUELINE KIBINDA

Nairobi

Summary

Results-driven sales leader with over 5 years of experience in B2B sales and partner acquisition in tech sales across East and West Africa. Proven track record of leading high-performance sales teams, building strategic partnerships, and exceeding revenue targets. Skilled in the full-cycle sales, CRM utilization, market expansion, and client retention. Adept at working in fast-paced environments and collaborating with cross-functional teams to drive sustainable business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SENIOR BUSINESS DEVELOPMENT EXECUTIVE

HotelOnline
Nairobi
05.2022 - Current
  • Closed over $150,000 in B2B SaaS deals across East and West Africa, securing approximately 50 high-value client accounts with an average annual deal value of $3,000.
  • Exceeded quarterly sales targets by over 20% for six consecutive quarters.
  • Managed the end-to-end sales cycle from lead qualification to negotiating contracts, and deal closure.
  • Maintained 98% accuracy in CRM deal tracking and revenue forecasting.
  • Conducted over 50 high-impact product demos to C-level decision-makers.
  • Built and sustained relationships with over 100 active clients, contributing to a 30% increase in client retention.
  • Trained and mentored a team in client acquisition and contract negotiation to forge strategic business partnerships, drive revenue growth, and expand market share.

TELESALES EXECUTIVE - TEAM LEADER

HotelOnline
Nairobi
11.2021 - 04.2022
  • Led a team in lead generation through cold calling, emails, and social media to drive growth in the sales pipeline and support revenue targets.
  • Led a team of 5 in acquiring 294 new property clients within the first 6 weeks of being hired, positively contributing to the company's market penetration goals.
  • Conducted 10 to 15 cold calls daily to prospective clients to create awareness of the new technology, contributing to a 25% rise in demo bookings.
  • Sent over 40 targeted cold emails weekly to expand into the untapped markets in East and West Africa, increasing product engagement by 20%.
  • Held virtual product demos and closed deals on basic packages with a minimum monthly payment of $50, directly supporting monthly revenue growth.
  • Trained and motivated the telesales team, which increased overall team conversion by 28% in the first two months.

LEAD GENERATION EXECUTIVE

Asenka Company LTD
04.2021 - 10.2021
  • Worked remotely with various service providers in offering back-of-house support for their clients.
  • Identified and contacted potential leads through various channels, such as cold-calling, email campaigns, and social media.
  • Conducted market research on behalf of clients to identify potential leads and target audiences.
  • Engaged with prospects through email campaigns and social media outreach.
  • Analyzed lead data to refine targeting approaches and improve outreach efforts.
  • Developed content for marketing materials aimed at generating interest in the new target markets.
  • Set up product demos and virtual meetings with potential buyers on behalf of the clients.
  • Onboarding of corporates and SMEs as sponsors for client events.

MANAGEMENT TRAINEE - OPERATIONS

Villa Rosa Kempinski
Nairobi
04.2018 - 09.2018
  • Supported daily hotel operations across all departments, resulting in a 10% increase in guest satisfaction within 3 months through effective team collaboration.
  • Assisted in conducting service audits and identified gaps which played a key role in reducing guest complaints by 20%
  • Assisted with guest preparation, airport pick-up and transfers for VIP guests while ensuring personalized service for over 50 high-profile guests
  • Collaborated in managing inventory tracking in the food and beverage department, lowering food cost and cutting on discrepancies by 25% through precise stock control
  • Supported in the planning and execution of 12+ prestigious events including the inauguration of the Nairobi chapter of the Chaine des Rotissuers with over 70 distinguished guests and experts in the gastronomy field.
  • Compiled weekly KPI reports on staff training, guest satisfaction reports and revenue management reports, enabling 15% increase in operational efficiency and customer retention

Education

Bachelor of Science - Ecotourism, Hotel and Institution Management with IT

MASENO UNIVERSITY

High School Diploma -

MACHAKOS GIRLS' HIGH SCHOOL

Master of Science - Management Information Systems

Kenyatta. University

Skills

  • B2B Partner Acquisition
  • Account and Relationship Management
  • Full-cycle sales and CRM (HubSpot, Salesforce)
  • Team Leadership & Sales Training
  • Excellent Communication & Negotiation
  • Flexibility and Adaptability
  • Highly Organised and Driven
  • Problem-Solving Skills
  • Proficiency in CRM systems
  • Cross-functional Collaboration

Certification

  • Fundamentals of Digital Marketing Skills
  • Google Digital Skills for Africa
  • International Computer Driving License (ICDL)

References

References available upon request.

Timeline

SENIOR BUSINESS DEVELOPMENT EXECUTIVE

HotelOnline
05.2022 - Current

TELESALES EXECUTIVE - TEAM LEADER

HotelOnline
11.2021 - 04.2022

LEAD GENERATION EXECUTIVE

Asenka Company LTD
04.2021 - 10.2021

MANAGEMENT TRAINEE - OPERATIONS

Villa Rosa Kempinski
04.2018 - 09.2018

Bachelor of Science - Ecotourism, Hotel and Institution Management with IT

MASENO UNIVERSITY

High School Diploma -

MACHAKOS GIRLS' HIGH SCHOOL

Master of Science - Management Information Systems

Kenyatta. University

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