Jacob Juma Muthama

KEY ACHIEVEMENT

• Exceeded agreed upon sales targets and outcomes by 20% on a regular basis.
• Head of Kitchen Department with having increased sales of department by 10%
• Establishing, developing and maintaining positive business and customer relationships.
• Reached out to customer leads through cold calling and emailing. 20+ cold calls daily.
• Providing positive first impressions to welcome existing, new and potential customers.
• Enhancing product presentation and promotional material displays, working alongside retail representatives.
• Maintaining records related to sales, returns and inventory availability.

KEY ACHIEVEMENT

• Reduced number of damaged Ice Cream by applying great organization skills and being pro active.

• Displayed and replenished products onto cold room shelves efficiently to ensure continuous stock availability to maintain average stock holding and maximize profitability
• Coordinated and assisted in preparation of stock rotation in warehouse to ensure stock is regularly sent to stores
• Received and processed stock into inventory management system.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

KEY ACHIEVEMENT

• Developed a labeling system, which decreased time in writing labels by hand by a staggering 70%.

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Managed to check packages and merchandise for damages with the highest accuracy.
• Used scanners and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Conducted research on insurance packages and investment options to generate client recommendations.
• Explained advantages, features and disadvantages of various policies to promote sale of plans.
• Finalized sales and collected necessary deposits.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Acted as a primary point between the company and its clients.
• Provided the supportive image of the company in every way possible.
• Assisted management with customer service policies.
• Forwarded matters to relevant department when required.
• Received and dealt with initial customers by phone and also face to face.

• Awarded certificate in Digital Design

• Completed professional study in Microsoft Office