Jacob Wekesa Sukura
Regional Relationship Manager
Nairobi
Summary
Dynamic enterprise development and MSME specialist with over 7 years of experience leading multi-county field operations, strengthening agricultural value chains, and driving financial inclusion for youth and rural enterprises. Proven success in coordinating regional teams, supporting youth-led MSMEs, and facilitating access to markets, finance, and technology. Experienced in market systems development, business advisory, capacity building, and stakeholder engagement across county governments, cooperatives, and private sector actors.
Recognized for building strong local partnerships, delivering high-impact field activities, and improving enterprise performance through data-driven decision-making, targeted coaching, and effective relationship management. Committed to empowering youth, enhancing productivity, and enabling sustainable economic growth through inclusive, market-led solutions.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Regional Relationship Manager
I&M Bank Kenya Limited
01.2025 - Current
- Provided regional leadership and coordination by managing a team of 40+ sales representatives across 20 branches, ensuring consistent delivery of MSME growth targets and high-quality field execution.
- Supported MSMEs and youth-led enterprises through business advisory, financial literacy coaching, and needs assessments that strengthened enterprise capacity and readiness for credit.
- Led regional market development efforts, driving acquisition of 1,800+ new MSME clients and mobilizing KES 800M+ in deposits by identifying opportunities in key sectors and value chains.
- Strengthened market linkages by collaborating with branch teams, micro bankers, and market actors to facilitate access to finance, digital banking solutions, and business growth opportunities for MSMEs.
- Managed and improved a regional stock finance portfolio, supporting enterprises with working capital solutions while overseeing loan collections that significantly reduced PAR to acceptable levels.
- Trained, mentored, and built capacity of regional sales teams, improving their conversion rates, business analysis skills, and overall portfolio performance.
- Enhanced adoption of technology and digital solutions, achieving 40% growth in digital banking uptake through targeted client sensitization and market engagement.
- Promoted enterprise sustainability and retention, increasing repeat borrowing by 30% through proactive client follow-ups, relationship strengthening, and tailored business support.
- Collaborated with county-level stakeholders and business communities, leveraging local networks to support MSME growth and improve access to market and financial opportunities.
Customer Service Associate
I&M Bank Kenya Limited
11.2023 - 01.2025
- Supported regional enterprise growth by working closely with branch managers and relationship managers to drive NTB (new-to-bank) acquisition, achieving a 110% increase and strengthening the MSME customer base.
- Assisted with audit and compliance processes, ensuring timely completion of audit confirmations and adherence to financial-year reporting requirements.
- Ensured high-quality service delivery by executing customer instructions accurately, following established procedures, and upholding compliance standards across all engagements.
- Enhanced client satisfaction and retention through efficient resolution of customer inquiries, reinforcing trust and long-term relationships with MSMEs and community clients.
- Contributed to capacity building by training new team members on customer service protocols, banking systems, and operational procedures, improving regional service consistency.
- Handled and resolved customer complaints professionally, ensuring positive outcomes and strengthening confidence in institutional processes.
- Promoted effective communication and responsiveness by promptly answering client calls and reducing wait times, ensuring seamless coordination between teams and clients.
Customer Experience Associate-Call Centre
I&M Bank Kenya Limited
03.2022 - 10.2023
- Delivered exceptional customer service to enhance client satisfaction and loyalty achieving 95 % customer experience score.
- Resolved customer inquiries efficiently, ensuring timely follow-up and issue resolution achieving 100% first contact resolution score
- Analyzed customer feedback trends to identify areas for service improvement and innovation achieveing 99% schedule adherence score
- Implemented proactive communication strategies to keep clients informed of product updates and promotions.
- Mentored junior staff on best practices in customer engagement and relationship management.
- Looked for additional ways to expand products to customers by upselling new products and services.
Direct Sales Representative
I&M Bank Kenya Limited
08.2018 - 02.2022
- Consistently achieved 120%+ of monthly sales targets, ranking among the top-performing DSEs in the region.
- Acquired and onboarded 300+ new retail clients annually, contributing significantly to portfolio expansion and deposit mobilization.
- Generated KES 150M+ in new deposits and KES 100M+ in loan disbursements through strategic client acquisition and relationship-building initiatives.
- Played a key role in driving uptake of digital and alternative banking channels, achieving a 35% increase in active mobile banking users among new clients.
Financial Advisor
Cytonn Investments
07.2016 - 07.2018
- Built and maintained strong client relationships, successfully selling off-plan real estate projects worth KES 36,000,000.
- Utilized Salesforce CRM to accurately record and track all sales activities, ensuring efficient lead follow-up and pipeline management.
- Developed a deep understanding of clients' property needs, delivering personalized investment solutions and ensuring a high conversion rate.
- Performed additional duties as assigned, demonstrating flexibility and commitment to achieving team sales targets.
Micro-Loans Officer
Smep Microfinance Bank
08.2009 - 06.2016
- Prospected and onboarded 5 new groups monthly, contributing to the growth of the loan portfolio by KES 300,000
- Assessed and processed 50 loan applications per month, ensuring accurate credit appraisal and adherence to lending policies.
- Managed a loan book valued at KES 150 million, maintaining a Portfolio at Risk (PAR) below 3%
- Conducted field visits and group client trainings, enhancing financial literacy and improving repayment discipline.
Education
BBA - Finance
Jomo Kenyatta University
Nairobi 04.2001 -
High School Diploma -
Friends School Sipala Boys
Bungoma-Western Kenya 04.2001 -
Skills
1Regional coordination expertise 2 Enterprise and MSME growth Value chain analysis 3Stakeholder engagement 4Financial inclusion advocacy 5Monitoring and evaluation expertise 6Training and coaching 7Client relationship management 8Operational efficiency 9 Digital & Analytical Skills
10Team supervision across multiple counties
11Capacity building for MSMEs
12Market mapping expertise
13Proficient in collaborating with public and private entities
14Digital financial services proficiency
Field data collection and reporting
Training design and delivery
Strong interpersonal skills that enhance loyalty, retention, and productive partnerships
Budget management expertise
Expertise in MS Office applications
Certification
Sales Excellence by Power Play Foundations of AI in business Financial risk management Digital MSME Finance (Digital Frontiers Institute)
Hobbies
Networking
Capacity Building
Praying
Timeline
Regional Relationship Manager
I&M Bank Kenya Limited
01.2025 - Current
Customer Service Associate
I&M Bank Kenya Limited
11.2023 - 01.2025
Customer Experience Associate-Call Centre
I&M Bank Kenya Limited
03.2022 - 10.2023
Direct Sales Representative
I&M Bank Kenya Limited
08.2018 - 02.2022
Financial Advisor
Cytonn Investments
07.2016 - 07.2018
Micro-Loans Officer
Smep Microfinance Bank
08.2009 - 06.2016
BBA - Finance
Jomo Kenyatta University
04.2001 -
High School Diploma -
Friends School Sipala Boys
04.2001 -