JACOB WEKESA SUKURA
Nairobi, Nairobi Province,30
Summary
Dynamic real estate professional with a proven track record in identifying and cultivating new sales leads, coordinating site visits, and participating in industry fairs, presentations, and exhibitions to drive revenue for off-plan residential developments. Expertise in supporting sales directors through the execution of strategic objectives and action plans that significantly enhance sales performance. Strongly networked within the industry, leveraging relationships to maximize opportunities and foster growth. Committed to delivering exceptional results in a fast-paced environment while maintaining a focus on client satisfaction and market trends.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RM-MSME Business Banking
I&M Bank Kenya Limited
02.2025 - Current
- Championed the adoption of Salesforce CRM, leading cross-functional training that improved sales team productivity by 20% and data accuracy by 35%
- Devised client retention strategies that reduced churn by 15%, securing a stable revenue base in a competitive market
- Orchestrated a comprehensive relationship strategy across high-value corporate accounts, resulting in a 25% YOY revenue growth and enhancing client retention by 95%
- Negotiated and renewed contracts with top 10% of clients, resulting in an incremental $30M in secured loans and investment services
Customer Service Associate/Relationship Officer
I&M Bank Limited
11.2023 - 01.2025
- Built healthy customer relationships, which saw a growth in new to bank accounts by 70% by the end of quarter 3
- Achieved 95% of my KPIs in Loan, accounts, and credit card sales.
- Handled email and phone queries from customers and resolved issues in a timely manner
- Set up new client accounts and update Salesforce files with precision.
- Portfolio growth and management
Call Centre Customer Experience Associate
I&M Bank Kenya Limited
03.2022 - 10.2023
- Inbound Calls handling - 24-7 customer support for Queries, Requests and Complaints channeled through Voice within the defined timelines and in line with the I&M Bank Standards
- 24-7 customer support for Queries, Requests and Complaints channeled through the I&M Social Media pages i.e., WhatsApp, Facebook, Twitter, YouTube, Instagram, and LinkedIn within the defined timelines and in line with the I&M Bank Standards
- Responding to all engagements arising from all I&M Digital campaigns
Financial Advisor
Cytonn Investments Limited
07.2016 - 02.2022
- Built and maintained strong client relationships, successfully selling off-plan real estate projects worth KES 36,000,000.
- Organized and led 5 site visits per week, effectively guiding prospective buyers through property tours and showcasing investment potential.
- Utilized Salesforce CRM to accurately record and track all sales activities, ensuring efficient lead follow-up and pipeline management.
- Liaised with buyers to provide detailed project specifications on pricing, size, and location, enhancing client confidence and decision-making.
- Supported management in planning and coordinating property open days, resulting in increased foot traffic and lead generation.
- Developed a deep understanding of clients’ property needs, delivering personalized investment solutions and ensuring a high conversion rate.
- Performed additional duties as assigned, demonstrating flexibility and commitment to achieving team sales targets.
Sales Intern
Bank of Africa
05.2014 - 06.2016
- Supported the sales team in onboarding 100 new customers per month for personal and business banking products (current accounts, savings accounts, credit cards, etc.).
- Assisted in cross-selling and upselling bank products, contributing to a 96% increase in branch sales during the internship period.
Participated in field activations and product campaigns, generating 15 qualified leads per day
Business Executive
Standard Chartered Bank
08.2012 - 04.2014
- Prospected and acquired 50 new clients monthly, contributing to 90% of overall revenue growth.
- Managed a sales pipeline worth KES 80 million, ensuring consistent deal flow and conversion.
- Conducted 65 product presentations / pitches per week to targeted SMEs and corporate clients.
- Achieved 92% of monthly/quarterly sales targets, leading to [X%] increase in business portfolio.
Micro-Finance Loans Officer
SMEP Deposit Taking Micro-Finance Bank
08.2009 - 07.2012
- Prospected and onboarded 5 new groups monthly, contributing to the growth of the loan portfolio by KES 300,000
- Assessed and processed 50 loan applications per month, ensuring accurate credit appraisal and adherence to lending policies.
- Managed a loan book valued at KES 150 million, maintaining a Portfolio at Risk (PAR) below 3%
- Conducted field visits and group client trainings, enhancing financial literacy and improving repayment discipline.
Education
Bachelor of Commerce - Finance
Jomo Kenyatta University of Agriculture And Technology
Juja Nairobi,Kenya07.2010
Kenya Certificate Of Secondary Education. -
Sipala Boys High School
Bungoma County, Western Kenya11.2004
Skills
- Selling Off plan projects
- Industry expertise
- Sales and marketing strategies
- Sales planning
- CRM management
Certification
Sales Excellence by Power Play
Languages
Swahili
English
Timeline
RM-MSME Business Banking
I&M Bank Kenya Limited
02.2025 - Current
Customer Service Associate/Relationship Officer
I&M Bank Limited
11.2023 - 01.2025
Call Centre Customer Experience Associate
I&M Bank Kenya Limited
03.2022 - 10.2023
Financial Advisor
Cytonn Investments Limited
07.2016 - 02.2022
Sales Intern
Bank of Africa
05.2014 - 06.2016
Business Executive
Standard Chartered Bank
08.2012 - 04.2014
Micro-Finance Loans Officer
SMEP Deposit Taking Micro-Finance Bank
08.2009 - 07.2012
Bachelor of Commerce - Finance
Jomo Kenyatta University of Agriculture And Technology
Kenya Certificate Of Secondary Education. -
Sipala Boys High School
References
- Will provide on request
Awards
Sales Excellence by Power Play
Disclaimer
I hereby declare that the information provided herein is true to the best of my knowledge and belief.