Hi, I’m
Jacob Taraya
Software Engineer
Nairobi
Summary
A highly analytical front-end developer with expertise in HTML, CSS, JavaScript, and various front-end frameworks i.e.. ReactJS, NextJS. Developing dynamic and responsive interfaces that meet client needs.
Overview
13
years of professional experience
3
years of post-secondary education
Work History
SafaricomNairobi, 30
Software Engineer
01.2023 - 10.2023
Job overview
- Learned frameworks like ReactJS, NextJS and working with NodeJS, GraphQL, Material UI adding Apollo client and Apollo server while using version control (Git) plus understanding of cross-browser compatibility issues and ways to work around them and writing unit tests.
- Responsibilities were to bridge gap between graphical design and technical implementation, taking active role on both sides and defining how application looks as well as how it works in translating UI/UX design wireframes to actual code.
- Developed customized software solutions for frontend, resulting in increased satisfaction.
Safaricom PLC
Retail Centre Stock Controller
09.2015 - Current
Job overview
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Streamlined stock management processes for increased efficiency and reduced waste.
Safaricom PLC
Customer Experience Executive
02.2013 - 09.2015
Job overview
- Championed use of technology tools designed to enhance efficiency of managing various aspects of customer experience lifecycle.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Ensure high quality customer service in all interactions with assigned customer group per set standards.
- Achievement of 100%. individual revenue target and team target.
Safaricom PLC
Retail Inventory Assistant
09.2012 - 02.2013
Job overview
- Provide Run rates reports on various products while providing detailed analysis of end month stock take reports.
- Supported purchasing department in identifying cost-saving opportunities through vendor negotiations and bulk order discounts.
- Supported successful launch of new product lines by closely managing initial stocking requirements and ongoing replenishment strategies.
- Assisted in maintaining optimal inventory levels for key products, minimizing stockouts and overstock situations increasing sale by 10%.
Safaricom PLC
Customer Experience Assessor
06.2011 - 09.2012
Job overview
- Make working analysis reports from sorting interactive data and call customers to assess agents who served them at Retail Centre.
- Developed metrics and key performance indicators to measure success of implemented improvements.
- Enhanced overall customer experience by identifying areas of improvement and recommending best practices.
- Developed case studies showcasing successful implementations of recommended improvements, strengthening company reputation as thought leader in field.
Career Direction LTD
Brand Marketing Executive
01.2011 - 06.2011
Job overview
- Managed relationships with external agencies, ensuring timely delivery of high-quality work within budget constraints.
- Developed creative briefs, guiding design teams in producing impactful advertising collateral that resonated with target audiences.
- Collaborated with sales teams to drive revenue growth through effective marketing support materials and promotions.
- Implemented data-driven performance tracking methods for ongoing analysis and optimization of marketing efforts.
- Managed relationships with external agencies, ensuring timely delivery of high-quality work within budget constraints.
Education
Moringa SchoolNairobi
Some College (No Degree) from Computer Software And Media Applications
10.2021 - 09.2022
SHANG TAO MEDIA ARTS COLLEGENairobi, Nairobi Province, Kenya
Some College (No Degree) from Computer Software And Media Applications
04.2009 - 11.2010
CERTIFICATE IN ARCHITECTURAL DRAFTMANSHIPNairobi, Nairobi Province, Kenya
Some College (No Degree) from Architectural Drafting Technology
01.2007 - 12.2007
Skills
Solution Recommendations
undefinedhttps://github.com/jtaraya?tab=repositories
Portfolio on websites done using different software programs e.g HTML,CSS,JavaScript, JAVA, ReactJS and NextJS
Timeline
Software Engineer
Safaricom
01.2023 - 10.2023
Moringa School
Some College (No Degree) from Computer Software And Media Applications
10.2021 - 09.2022
Retail Centre Stock Controller
Safaricom PLC
09.2015 - Current
Customer Experience Executive
Safaricom PLC
02.2013 - 09.2015
Retail Inventory Assistant
Safaricom PLC
09.2012 - 02.2013
Customer Experience Assessor
Safaricom PLC
06.2011 - 09.2012
Brand Marketing Executive
Career Direction LTD
01.2011 - 06.2011
SHANG TAO MEDIA ARTS COLLEGE
Some College (No Degree) from Computer Software And Media Applications
04.2009 - 11.2010
CERTIFICATE IN ARCHITECTURAL DRAFTMANSHIP
Some College (No Degree) from Architectural Drafting Technology
01.2007 - 12.2007
Similar Profiles
Mary WanjiruMary Wanjiru
Customer Service Representative at SafaricomCustomer Service Representative at Safaricom
Mohamoud Ali.Mohamoud Ali.
Full Stack Web Developer Intern at SAFARICOMFull Stack Web Developer Intern at SAFARICOM
STANLEY EMALISTANLEY EMALI
System Integration Engineer at SafaricomSystem Integration Engineer at Safaricom