JACOB OTIENO MAGERO
Kosele
Summary
- I am an eager learner, keen participant on development, goal-oriented, detailed and appreciative of accurate results, a diverse reader and a follower of current trends on market areas.
- I approach all my tasks in an organized and methodical way, multicultural and highly interactive
- Accepts challenges and
- Ability to work under minimal or no supervision
- Ambitious and always willing to learn from past mistakes
- To be a member of a team in a reputable organization, calling for total dedication, creativity and implementation of efficient management and decision making.
- To work in challenging environment that offers an opportunity for personal growth and advancement in the areas where success is the key
- To create strong career foundation in areas that will enable me fully utilize my skills & potential to achieve the goal of an organization
Overview
15
15
years of professional experience
Work History
GROUND OPERATION COORDINATOR/ GROUND TRAINER
SAFARILINK AVIATION LTD.
06.2021 - Current
- Training of all ground operations personnel on Initial and recurrent training
- Responsible for the economic, punctual and safe planning and execution of the various aircraft handling processes during the aircraft ground time
- Carry out pre-arrival inspections, aircraft and the aircraft footprint area hazard/FOD checks
- Lead the turn-around process, ensuring all relevant equipment, resources and services are in place, as required to complete a safe, secure and efficient, on time turn-around
- Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management, airport authority and/or crew
- Manage the offloading and loading procedures of the aircraft
- Timely and appropriate response and actions to disruption, emergency or delay situation in the operation
- Ensure accurate Load Reconciliation
- Responsible for agreeing and communicating the Aircraft movement messages and delay codes
- Assist with disruption management.
TRAINER OF TRAINERS T.O.T
AFRICA FLIGHT SERVICES
11.2018 - 05.2021
- Encourage a proactive safety culture through training, understand, demonstrate and role model Porter's values, while ensuring a commitment to safety and promoting a world-class learning environment
- Assist in developing training lessons for both initial training and recurrent training of ground operations team members, developing training lessons for various ground operations and regulatory requirements such as Dangerous Goods, Safe Lifting, Human factors and safety awareness
- Administer standardized testing for initial and recurrent training to assess comprehension on different airline system e.g., DCS, ASCONNECT, FLY SIM, ALTEA AND JFE {AMADEUS}
- Provide individual coaching and feedback; maintain team member training records
- Develop and improve communication system between operational groups and perform periodic checks to assess ground operations team member compliance with policies and procedures and identify the requirement for supplemental training
- Assist in updating ground operations manuals with addendums as required
- Assist in developing ground operations bulletins for procedural changes as required
- Training of Concierge/Host team
- Participate in the Airports Quality Assurance program
- Provide support to Station Managers in training new materials and procedures.
CUSTOMER SERVICE SUPERVISOR
AFRICA FLIGHT SERVICES
11.2018 - 05.2021
- Supervise whilst ensuring a high level of service, the flight handling activities such as flight editing, check-in, transfers, and boarding
- Required to support the Airport Services Duty Officer when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges that may arise during flight operation
- Facilitating ramp handling in liaison with all airport staff to expedite departures, supervising the airport team to ensure on-time flight closure, and working towards an overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections, and other passenger-related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the ASM in implementation of training.
CUSTOMER SERVICE REPRESENTATIVE
KENYA AEROTECH
11.2012 - 10.2018
- Passengers checking, profiling and confirming the validity of the travel documents
- Passengers and baggage transfer from one airline to another in accordance with the IATA regulations
- Performing Boarding Gate Checks and pre-boarding and boarding announcement
- Building of baggage containers
- Arrival and mishandle baggage claim
- Aircraft Documentation and filling
- Post flight analysis.
Education
Certificate in Computer Application - Computer
SIGOTOP CAREER DEVELOPMENT COLLEGE
Kisumu, Kenya12.2010
Diploma in Flight Dispatch And Operations - Flight Operations
KENYA AERONAUTICAL COLLEGE
Nairobi, Nairobi Province, Kenya11.2007
High School Diploma -
SAYE MIXED SECONDARY SCHOOL
Homa Bay, Homa Bay District, Kenya02.2005
Skills
Computer proficiency
Leadership experience
Communication skills
Organizational know-how
People skills
Collaboration talent
Problem-solving abilities
Accomplishments
- 09/05/17, I became overall best in first Aid class, and I was made First Aid Champion in Our Company (Kenya Aerotech LTD).
- 07/23/19, I managed to handle a diverted Emirates flight to Nairobi whose destination was Seychelles (EK 707), having been given a short notice of two hours, I organized and planned well with my team on how we were going to split into two team to enable us handle both flights successfully. This was in addition to my daily scheduled flight (EK 720) to Dubai, which was scheduled to depart almost the same time, when the diverted flight was to land in Nairobi. This is well demonstrated by a letter of merit awarded to me as attached on my work testimonials. (By Madam Michaela Walker current CEO AFS)
- 01/07/20, Upon my company (AFS) winning British Airways contract, as ground handling company in all area of operation. I was tasked with training of all new employees, by training them on. 1. British Airways product. 2. British airways Check-in system (FLY and JFE). 3. IAG Code of Conduct. All this was done and certified under British Airways Country Manager Madam Susan Ombele.
- 12/01/20, I was requested to support the Air India team as their duty officer and to take them through training. When the country manager was on his leave in India, I stepped in for him for 28 days while he was away. This is demonstrated on a recommendation letter awarded to me by Mr. Chauhan Air India country Manager.
Languages
English
Swahili
Academic And Professional Qualifications
- Certificate in Computer Application, Sigotop Career Development College, 2010
- Diploma in Flight Dispatch and Operations, Kenya Aeronautical College, 2006-2007
- Kenya Certificate of Secondary Education, Saye Mixed Secondary School, 2002-2005
- Kenya Certificate of Primary Education, Saye Primary School, 1994-2001
Capabilities
Can operate flight radio system on the available frequencies, by employing full use of radio phonetic alphabets, phraseologies and terminologies., Am capable to handle the outgoing and the incoming parcels, vehicles, aircraft and any other items from the time of dispatch to the end receivership/arrival., Able to co-ordinate, identify and check into the system within an organization as directed by management.
Personal Information
- Date of Birth: 11/21/86
- Gender: Male
- Nationality: Kenyan
- Marital Status: Married
References
- Mrs. Rose Kadima, Africa Flight Services, P.O Box 661-00521 NAIROBI., Manager Customer Service, +254 722 755832, rkadima@afske.aero
- M'thendi Christine Njeri, Slope Midia House, P.O.Box 3162-00200 Nairobi, Communications Manager, christinamagda@gmail.com, +254 72790325
- Mr. Joseph Odongo, Sigotop Career Development College, P.O Box 4077-40011 Kisumu, Director, Johodongo98@gmail.com, +254 711 5744112
Timeline
GROUND OPERATION COORDINATOR/ GROUND TRAINER
SAFARILINK AVIATION LTD.
06.2021 - Current
TRAINER OF TRAINERS T.O.T
AFRICA FLIGHT SERVICES
11.2018 - 05.2021
CUSTOMER SERVICE SUPERVISOR
AFRICA FLIGHT SERVICES
11.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
KENYA AEROTECH
11.2012 - 10.2018
Certificate in Computer Application - Computer
SIGOTOP CAREER DEVELOPMENT COLLEGE
Diploma in Flight Dispatch And Operations - Flight Operations
KENYA AERONAUTICAL COLLEGE
High School Diploma -
SAYE MIXED SECONDARY SCHOOL
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