Jacob Ngila
Nairobi
Summary
Results-driven collections professional with a strong background in managing accounts and reducing delinquencies. Proven ability to work collaboratively with teams and adapt to changing needs, ensuring reliable and consistent performance. Skilled in negotiation, communication, and conflict resolution, with a focus on achieving targets and maintaining positive client relationships.
Developed critical skills in a fast-paced financial environment, excelling at managing client relationships and resolving outstanding issues. Demonstrated ability to handle sensitive information with discretion and maintain high levels of accuracy. Seeking to transition into a new field where these skills can drive impactful results.
Overview
7
7
years of professional experience
Work History
Customer Collections Associate
Remote
Nairobi, Nairobi Province
04.2024 - 07.2025
- Analyzed debtor financial situations carefully before determining suitable repayment options ensuring sustainable payment plans were established.
- Utilized various software programs for accurate tracking, reporting, and monitoring of collection activities.
- Worked closely with management to develop strategies for identifying potentially high-risk accounts early in the lending process.
- Minimized loss exposure by identifying trends in delinquent accounts and recommending appropriate action steps for resolution.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Evaluated debtor financial situations through careful analysis of credit reports, enabling targeted collection strategies.
- Developed strong working relationships with credit bureaus, contributing to improved reporting accuracy and streamlined dispute resolution processes.
Field Collection Agent
4G Capital
Nairobi, Nairobi Province
03.2022 - 03.2024
- Demonstrated expertise in problem-solving by identifying potential issues before they escalated into major problems, saving time and resources.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
Collections Team Leader
Keysian Auctioneers
Nairobi, Nairobi Province
05.2021 - 04.2022
- Managed a diverse portfolio of accounts, ensuring consistent collections success across various industries.
- Streamlined processes for quicker debt recovery, implementing standardized procedures and best practices.
- Implemented new software systems to streamline data management, improving overall operational efficiency.
- Reduced outstanding debts through strategic planning and diligent follow-up with delinquent accounts.
- Leveraged extensive industry knowledge and expertise to provide valuable insights and recommendations for process improvements, resulting in increased collection success.
Collection Agent
AGIP CAPITAL LIMITED
Nairobi, Nairobi Province
09.2020 - 04.2021
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
Collection Agent
Skywave Management
Nairobi, Nairobi Province
07.2019 - 08.2020
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
Supply Chain Attachee
Nairobi County
Nairobi, Nairobi Province
08.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Certified Credit Professionals - Certified Credit Professionals
KASNEB
08-2025
Bachelor of Commerce - BCom - Purchasing, Procurement/Acquisitions And Contracts
The Cooperative University of Kenya
02-2022
Diploma in Purchasing And Supply Management - Purchasing, Procurement/Acquisitions And Contracts
The Cooperative University of Kenya.
12-2018
Skills
- Debt Collection Experience
- Skilled Negotiation Strategies
- Results-Driven Mindset
- Resilience Under Pressure
- Skilled in Google Workspace
- Proficient in Helpdesk Tools
- Data Analysis Expertise
- Comprehensive Financial Assessment
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCompany CultureCareer advancementTimeline
Customer Collections Associate
Remote
04.2024 - 07.2025
Field Collection Agent
4G Capital
03.2022 - 03.2024
Collections Team Leader
Keysian Auctioneers
05.2021 - 04.2022
Collection Agent
AGIP CAPITAL LIMITED
09.2020 - 04.2021
Collection Agent
Skywave Management
07.2019 - 08.2020
Supply Chain Attachee
Nairobi County
08.2018 - 12.2018
Certified Credit Professionals - Certified Credit Professionals
KASNEB
Bachelor of Commerce - BCom - Purchasing, Procurement/Acquisitions And Contracts
The Cooperative University of Kenya
Diploma in Purchasing And Supply Management - Purchasing, Procurement/Acquisitions And Contracts
The Cooperative University of Kenya.
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Title: Credit Management
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