JACOB MALICHI
Mixologist/ Bar Supervisor
Nairobi, Nairobi Province,30
Summary
A cheerful and outgoing hotelier with 10 years of experience in bar operation, staff supervision, and customer relationship management. Highly skilled at curating new menus, optimizing beverage costs, and implementing efficient work flows.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Bartender/Mixologist
VIRGIN VOYAGES
09.2023 - Current
- Managing staff including scheduling, training and development, appraisals and rotation of crew.
- Managing Guest satisfaction, achieving a 90% positive feedback rate.
- Conducting and hosting premium spirit tasting sessions and mixology classes.
- Maintaining par levels, conducting inventories and closely monitoring stock and maintaining cost.
- Dealing with and resolving of complaints in a timely and professional manner.
- Developing Strategies to generate more revenue including promotions special group target spirit tasting sessions.
- Promoted to Senior Bartender/Mixologist
Head Bartender
HILTON DOHA THE PEARL & RESIDENCES
05.2022 - 07.2023
- Actively participating in menu changes to ensure fresh, innovative and seasonally accurate cocktails are available all the time.
- Maintaining par levels and bar beverage inventory control.
- Conducting induction and SOP training for team members, ensuring adherence to company standards.
- Monitoring bar operation, opening and closing duties to ensure they are up to standard.
Senior Bartender
W DOHA HOTEL & RESIDENCES
02.2021 - 04.2022
- Maintained an updated knowledge of all menu items, spirits brands, and non alcoholics.
- Ensured the bar inventory is kept at optimal levels all the time.
- Trained bartenders on SOPs and best practices.
Bartender/Mixologist
ESCOBAR LA CASA DEL PATRON
03.2020 - 08.2020
Bartender
VARU BY ATMOSPHERE
10.2019 - 02.2020
Server
W DOHA HOTEL & RESIDENCES
12.2017 - 09.2019
Education
Certificate - Food & Beverage Service
Intercontinental Hotel Nairobi
01-2016
Kenya Certificate of Secondary Education - undefined
St. Stephens High School
01-2013
Skills
Mixology
Training
Health/ Safety
Leadership
Inventory Management
Customer Service
Accomplishments
- Effectively ran bar operation in one of the Word’s busiest events- FIFA World Cup.
- Improved the ratings on Trip Advisor to 1st position of bars in Doha through consistency and quality.
- Developed strategic upselling techniques and achieved the highest revenue.
- Training and development of bartenders.
Certification
BarSmarts Professional Certificate
Timeline
Senior Bartender/Mixologist
VIRGIN VOYAGES
09.2023 - Current
Head Bartender
HILTON DOHA THE PEARL & RESIDENCES
05.2022 - 07.2023
Senior Bartender
W DOHA HOTEL & RESIDENCES
02.2021 - 04.2022
Bartender/Mixologist
ESCOBAR LA CASA DEL PATRON
03.2020 - 08.2020
Bartender
VARU BY ATMOSPHERE
10.2019 - 02.2020
Server
W DOHA HOTEL & RESIDENCES
12.2017 - 09.2019
Kenya Certificate of Secondary Education - undefined
St. Stephens High School
Certificate - Food & Beverage Service
Intercontinental Hotel Nairobi