Summary
Overview
Work History
Education
Skills
Personal Information
Tel
Languages
References
Certification
Timeline
Generic
Jacob Kabugi Machariah

Jacob Kabugi Machariah

Experienced Micro And SME Banker/Business Driver
Nairobi

Summary

Accomplished banking professional with over 16 years of extensive experience in micro and SME banking. Proven expertise in driving growth and operational efficiency within dynamic, results-oriented teams. Adept at developing and implementing strategic initiatives that enhance financial performance, foster client relationships, and optimize team productivity. Known for a strong leadership style, analytical acumen, and a commitment to delivering exceptional service in a fast-paced, evolving industry.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

General Manager_ Biashara Banking

Equity Bank-Kenya
7 2022 - Current
  • Strategic Leadership: Develop and execute the strategic vision for Biashara banking ( Micro and small enterprises banking) to align with the bank’s overall goals and objectives
  • Business Development: Identify and capitalize on new business opportunities, expand market share, and drive revenue growth through innovative products and services.
  • Operational Excellence: Oversee day-to-day operations of the Biashara Banking division, ensuring efficient processes, high service quality, and effective risk management.
  • Financial Performance Management: Monitor and drive financial performance metrics, including profitability, cost management, and portfolio growth. (Along the Borrow, Insure, Save and Invest within safe Ecosystems and value chains)
  • Risk Management and Compliance; Ensure that Micro and small enterprises operations comply with regulatory requirements and internal policies while effectively managing credit and operational risks.
  • Team Leadership and Development; Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement. Harness existing and create new competencies in the entire team of 418 Relationship officers and 12 Managers in order to achieve competitive advantage.
  • Product Development and Innovation: Drive the development and enhancement of Micro and small enterprises products and services to meet evolving market needs and client demands.
  • Stakeholder Engagement: Engage with internal and external stakeholders, including regulators, industry bodies, and community organizations, to advance the bank’s interests and objectives.
  • Client Relationship Management: Build and maintain strong relationships with clients, understand their needs, and provide tailored financial solutions.
  • Change Management: Lead and manage change initiatives within the Biashara banking division to adapt to evolving market conditions and internal transformations.

Relationship Manager Credit Risk-Equity Bank

Equity Bank Kenya
6 2016 - 6 2017
  • Risk Assessment: Assess the creditworthiness of loan applicants, considering their financial stability, repayment capacity, and potential for business success.
  • Identify Risks: Identify potential risks related to borrower behavior, market conditions, and operational factors that could impact the microcredit portfolio.
  • Risk Management Strategies: Create and implement risk management policies and procedures specific to microcredit operations.
  • Monitoring and Analysis: Continuously monitor the performance of the microcredit portfolio, including loan repayment rates, default rates, and overall financial health. Analyse key risk indicators and trends to anticipate and address potential issues before they escalate.
  • Stakeholder Communication: Communicate risk-related information to senior management and other stakeholders, providing insights and recommendations for decision-making.
  • Compliance: Ensure that microcredit operations comply with relevant regulations and industry standards.
  • Training and Development: Provide training and support to field staff and relationship managers on risk

Head of sector-Micro Credit Sector

Equity Bank Kenya
07.2017 - 06.2022
  • Formulation and execution of the bank Biashara Banking Sector strategy.
  • Drive growth and maintain a high quality loan portfolio.
  • Manage the bank lending operations by ensuring the branch units deliver on growth and quality targets.
  • Ensure 100% compliance to the bank policies and procedures.
  • Product development and review of Sector Policies and Procedures.
  • Build and develop a high performance culture amongst the team members through embedding performance development and coaching.
  • Provide leadership and ensure total team engagement.
  • Measure and evaluate staff performance against key performance indicators.
  • Ensure continuous training, mentorship and capacity building for all team members.
  • Seek and manage partnerships which can benefit the bank
  • Ensure high standard of customer service, create and maintain lasting business relationships and partnerships with both new and existing clients.
  • Establish and maintain close working relationships with other departments and ensure smooth running of credit operations in the bank.
  • Talent identification and alignment to available opportunities
  • Doing any other duties as may be assigned by the Director Credit Office.

Relationship Manager- Micro Credit Sector

Equity Bank Kenya
09.2012 - 05.2016
  • Strategic Oversight: Develop and implement strategies for the microcredit program to achieve organizational goals. Monitor and analyze trends in microcredit performance and adjust strategies accordingly.
  • Policy and Procedure Development; Create, update, and enforce policies and procedures related to microcredit operations.
  • Risk Management: Identify and assess risks associated with microcredit operations, including credit, operational, and financial risks.
  • Coordination and Support: Provide support and guidance to field-based relationship managers and other staff involved in microcredit operations.
  • Training and Development: Organize and oversee training programs for relationship managers and other relevant staff. Ensure that the team is well-versed in microcredit products, policies, and best practices.
  • Client Relationship Management: Develop and maintain relationships with key clients and stakeholders at a higher level. Address complex client issues or escalations that require head office intervention.
  • Performance Monitoring: Track and analyze the performance of microcredit portfolios and individual accounts.
  • Product Development and Improvement: Conduct market research and gather feedback to ensure products meet client needs and market demands.
  • Strategic Partnerships: Identify and establish partnerships with other organizations, NGOs, or government bodies to expand the reach and impact of the microcredit program.
  • Innovation and Improvement: Drive innovation in microcredit services and processes. Continuously seek ways to improve efficiency, client satisfaction, and overall program effectiveness.

SME Regional Supervisor-Mt. Kenya and Central Regions

Equity Bank Kenya
05.2011 - 08.2012
  • Operational Oversight; Supervise day-to-day operations of SME banking branches within the region, ensuring efficient and effective service delivery.
  • Sales and Business Development Drive sales growth and business development for SME banking products and services in the region.
  • Client Relationship Management; Oversee client interactions, address high-priority client issues, and ensure that branches are providing personalized and effective service.
  • Team Leadership and Development; Lead and support branch managers and SME banking staff within the region. Provide guidance, mentorship, and training to branch teams, evaluate performance, and foster a positive work environment.
  • Performance Monitoring and Reporting: Review financial performance, track key performance indicators (KPIs), and generate reports for senior management.
  • Risk Management and Compliance; Conduct regular audits, oversee risk assessment processes, and implement measures to mitigate financial and operational risks.
  • Market Analysis and Strategy; Analyze local market trends, competitor activities, and client needs to develop and adjust regional strategies.
  • Product and Service Optimization; Oversee the implementation of new products, gather client feedback, and work with product development teams to enhance offerings.
  • Budget and Financial Management; Manage the regional budget and ensure cost-effective operations.
  • Responsibilities: Monitor branch expenditures, optimize resource allocation, and ensure financial targets are met.

Relationship Officer Micro Credit

Equity Bank Kenya-Muranga Branch
03.2008 - 04.2011
  • Client Interaction: Assist clients with the loan application process and explain product terms.
  • Provide ongoing support and guidance to clients throughout the loan cycle.
  • Loan Processing: Review and assess loan applications for eligibility and risk. Process approved loans and ensure funds are disbursed efficiently.
  • Portfolio Management: Monitor loan performance, including repayments and defaults. Regularly follow up with clients to ensure timely repayments and address any issues.
  • Financial Education: Educate clients on financial management, budgeting, and the terms of their loans. Conduct workshops or one-on-one sessions to enhance clients' financial literacy. Reporting: Maintain accurate records of loan transactions, client interactions, and repayment histories. Prepare and submit reports on loan status and portfolio performance to supervisors.
  • Risk Management: Identify and report potential risks associated with individual loans or the overall portfolio. Implement strategies to manage and mitigate risks, such as early intervention for overdue loans.
  • Compliance: Ensure all lending practices adhere to legal and regulatory requirements. Follow organizational policies and procedures for loan processing and client management.
  • Outreach: Engage with the community to promote microcredit services and attract potential clients. Gather client feedback to improve services and address community needs.
  • Maintained and built close relationships with customers through regular contact and visits
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations
  • Collaborated with cross-functional teams to develop new products and services for the bank''s clientele

Education

Masters of Business Administration - Strategic Management

Kenyatta University
04.2001 -

Bachelor of Education-Arts -

Moi University
04.2001 -

St. Josepha Boys High School-Kitale
12.2001

Skills

  • Strategic Planning and Execution:

  • Financial Analysis and Management:

  • Risk Management:

  • Client Relationship Management:

  • Regulatory Compliance:

  • Leadership and Team Management:

  • Product Development and Management:

  • Sales and Business Development:

  • Customer Service Excellence:

  • Technological Proficiency:

  • Communication and Negotiation:

  • Market Knowledge:

  • Project Management:

  • Change Management:

  • Ethical Judgment and Integrity:

Personal Information

  • ID Number: 22967410
  • Date of Birth: 12/26/83
  • Marital Status: Married

Tel

0723674820/0763674820

Languages

English and Kiswahili (spoken & written)

References

  • Mr. Michael Muchoki, Head of Sector Consumer Credit, Equity Bank Ltd-Head Office, Equity Centre, 4th Floor, Nairobi, 00200, 0722550395, Michael.muchoki@equitybank.co.ke
  • Mr. Stephen Maina, Head of Micro Risk, Equity Bank Ltd-Head Office, Equity Centre, 4th Floor, Nairobi, 00200, 072258805/0763588305, Stephen.Maina@equitybank.co.ke
  • Mrs Benignas Nduku, Head of Sector Pamoja Banking- Equity Bank Ltd-Head Office, Equity Centre, 4th Floor, Nairobi, 00200, 0763104016, Benignas.Nduku@equitybank.co.ke

Certification

CPA Part 1( Section 1&11)

Timeline

Head of sector-Micro Credit Sector

Equity Bank Kenya
07.2017 - 06.2022

Relationship Manager- Micro Credit Sector

Equity Bank Kenya
09.2012 - 05.2016

SME Regional Supervisor-Mt. Kenya and Central Regions

Equity Bank Kenya
05.2011 - 08.2012

Relationship Officer Micro Credit

Equity Bank Kenya-Muranga Branch
03.2008 - 04.2011

Masters of Business Administration - Strategic Management

Kenyatta University
04.2001 -

Bachelor of Education-Arts -

Moi University
04.2001 -

General Manager_ Biashara Banking

Equity Bank-Kenya
7 2022 - Current

Relationship Manager Credit Risk-Equity Bank

Equity Bank Kenya
6 2016 - 6 2017

St. Josepha Boys High School-Kitale

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Jacob Kabugi MachariahExperienced Micro And SME Banker/Business Driver