Jackson Ratemo
Data/Business Analyst
Mombasa, Mombasa District
Summary
Proactive Data Analyst with 8+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Network Engineer/Managing Director
Ramtech Media and Technology Solutions
Mombasa, 28
7 2018 - Current
- Manage Configuration of all Network equipment (backup configuration and application of standardized configuration templates to Network equipment)
- Perform configuration changes to network routers, switches, and wireless devices before and after deployment
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting
- Optimized routing protocols to improve data transfer speeds.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Analyzed and produced recommendations on continuous network improvements
Project Manager
PELUM Kenya
04.2022 - 09.2022
- Spearheaded team in development of Interactive platform that will support and promote interactions and collaborations by both internal and external users .
- Developed Terms of Reference for project and ensured all parties adhered to it
- Developed project work plan which both client and developers adhered to
- Identified plans and resources required to meet project goals and objectives
- Developed contracts (Between Client and Developers) which was in accordance to TOR and ensured that all parties adhered to it
- Routine User Training on all Users (Both local and International)
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Provided detailed project status updates to stakeholders and executive management
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results
- Planned, designed, and scheduled phases for large projects
- Established effective communication among team members for enhanced collaboration and successful project completion
Database/System Administrator
Yehu Microfinance Services Ltd
Mombasa, 28
11.2014 - 06.2018
- Performing organization daily RMAN and data backups on core banking system
- Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware .
- Prepares new system users by conducting training and evaluation tests
- Development and Analysis of custom Business Reports both Operational and Financial
- Running End of Day and End of Month Services on and developing Exception Report daily and monthly respectively
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies
- Developing and Managing of Help Desk System
- Managing of Networks that has over 80 Nodes and proactive in identification and diagnosis of all network and internet issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Worked with users to determine areas of technology in need of improved usability
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents
- Completed reports detailing network and systems performance and downtime issues
- Enhanced system performance by optimizing server configurations and implementing regular updates
- Served as subject matter expert on proposed technology purchases
IT Manager
New Meadows Insurance Brokers
Thika, 13
06.2013 - 10.2014
- Oversee automation of most daily business operations.
- Creating systems such as automatic renewal document system for automatically generating renewal notices 30 days before expiry date of insurance policy
- Automated and digitized printing of receipts, certificates, debit notes and credit notes which have made underwriting duties reliable and efficient
- Digitized all record by storing them and scanning all of files and storing them using Microsoft Access database for easy access
- Troubleshooting hardware, software and network operating system
- Offer technical support to all hardware and software platforms
- Provide orientation to new users of existing technology
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings
- Built, repaired and installed computer-related hardware based on deployment procedures
- Managed life cycle replacement of hardware and software
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
IT Intern
Ministry of East Africa Community
Nairobi, 30
08.2012 - 04.2013
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success
- Installed, modified, and repaired software and hardware to resolve technical issues
- Offered Computer Support to over 30 employees and managed employees' expectations of support and technology functionality in order to provide positive user experience
- Improved software efficiency by identifying and troubleshooting coding issues
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Provided technical support, resolving IT issues to maximize productivity for team members.
Education
Bachelor of Science - Information Technology (Distributed Database)
KCA UNIVERSITY
Nairobi, 30 01.2016 - 2021.04
High School Diploma -
Utumishi Academy
Gilgil,Nakuru 04.2005 - 2008.04
Skills
Project planning and development
Conferencesandcourses
Oracle Database 11g
- Introduction to SQL
- Administration Workshop 1 (Database administration R1)
- Administration Workshop 2 (Database administration R2)
References
- Adet Kachi, Chief Executive Officer, Yehu Microfinance, +254 715219920, adetk@yehu.org
- Mr. J.M Gathuka, Managing Director, New Meadows Insurance Brokers, +254 722 637 439
- Davis Opiyo, Manager, Mint solutions, +254 714583089, davisopiyo@gmail.com
Timeline
Project Manager
PELUM Kenya
04.2022 - 09.2022
Bachelor of Science - Information Technology (Distributed Database)
KCA UNIVERSITY
01.2016 - 2021.04
Database/System Administrator
Yehu Microfinance Services Ltd
11.2014 - 06.2018
IT Manager
New Meadows Insurance Brokers
06.2013 - 10.2014
IT Intern
Ministry of East Africa Community
08.2012 - 04.2013
High School Diploma -
Utumishi Academy
04.2005 - 2008.04
Network Engineer/Managing Director
Ramtech Media and Technology Solutions
7 2018 - Current
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