JACKSON MOIKUT NJAMET
Principal Officer
Nairobi
Summary
Be part of a professional and dynamic team where I can provide the right leadership whilst maximizing my leadership, management and strategic thinking skills to attain organization’s objectives.
I am a flexible and experienced insurance administrator with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.
Skilled in strategic planning and organizational management within fast-paced environment, seeking to transition into new field. Developed expertise in data analysis and project coordination through diverse, high-demand responsibilities. Aims to apply these versatile skills to drive success and foster innovation in new professional setting.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Principal Officer
SMEP ‘Bancassurance Intermediary
NAIROBI, Nairobi Province
01.2022 - Current
- Plan, organizes, direct and control ‘Banc-assurance activities through various departments
- Responsible for reconciliation of insurance premiums with insurance companies
- Tracking commissions receivable from insurance companies
- Meet the assigned targets for premium collection for both life and general Insurance
- Responsible for the operations of the ‘Banc-assurance business and be a representative of the bank in all matters of ‘Banc-assurance business with regulatory authorities
- Support and monitor the specified persons dealing with ‘Banc-assurance at branch’s in coordination with the branch managers
- Coordinate for quotations on various products from insurance companies for leads generated by branch’s and various channels
- Adhere to the laid down process
- Provide reports on business development on functional areas to the head retail banking
- Provide daily MIS with analysis on leads received and closed analysis
- Work with Branch Managers and intra department including, Risk, Compliance, ICT, etc
- To ensure customer delivery standards of Retail Banking are at the highest level
- Responsible to maintain all records for ‘Banc-assurance as specified by the insurance regulator in the ‘Banc-assurance regulations and as per the ‘Banc-assurance policy of the bank
- Adhere to all the customer service guidelines as specified in the ‘Banc-assurance policy of the bank
- Manage and coordinate handling of claims and customer complaints with insurance companies
- Any other job as may be delegated or assigned from time to time
Banc assurance Officer
SMEP ‘Bancassurance Intermediary
05.2019 - 12.2021
- Drive sustainable growth of the assigned portfolio in order to achieve the set business target
- Effectively create new client relationships and partnerships whilst ensuring retention of existing business relationships through high standards of customer service
- Execution of day to day Insurance operations at Branch level which entails cross-selling of insurance products, posting of risk details, claims administration and documentation as well as follow up on renewals
- Maintain accurate records and reports on insurance transactions
- Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty
- Ensure customer enquiries are resolved promptly as per laid down policies and procedures
- Collection of premium on all insurance business transacted at the assigned Branch as per laid down procedures
- Ensure clients premiums are paid on time
- Champion Insurance products training at the Branch by working closely with Branch management to sensitize customers on insurance products
- Claim management
Acting Assistant Unit Manager
Fourth Generation Capital Ltd
KERICHO, Kericho District
04.2019 - 04.2019
- Deputize for unit manager
- Deliver first-rate customer service through consistent follow up and customer education
- Proper customer identification and verification in the KYC documents
- Assist in the analysis of customer trends to enhance sales and services, management process and pre-requirements
- Office management
- Provide plan for the unit in terms of marketing drives, dormant account activation, collections and strategies to achieve set targets
- Provide leadership in the unit
Credit Officer
Fourth Generation Capital Ltd
KERICHO
03.2018 - 03.2019
- Acquire, maintain and Grow Customer Base
- Generating revenue, Customer service delivery and Relationship management
- Know-Your - Customer and Due diligence
- Reporting Negotiations of Repayment Schedule
- Performing such other duties and tasks as the company may from time to time designate as forming part of the Employees job description
- Implementing the sales plan designed to achieve established targets and financial goals
- Making calls on Prospective and current company client to insist on partial payments and due dates
- Contacting technical personnel to resolve client issues and problems as needed like the tech, surge and operation teams
- Managing complex selling process in which the sale of product UPIA cycle are years to develop with many different decision makers
- Monitor and analyze sales and reports preparations and submit daily and weekly reports
- Collaborate with local service and other support staff to ensure total customer satisfaction
Enumerator
One Acre Fund
KAKAMEGA, Kakamega District
03.2017 - 10.2017
- Complete timely and accurate surveys with farmers in the fields
- Attending all trainings, meetings review sessions and guided group practice sessions on a weekly schedule at the offices
- General upkeep of survey tablets and other tools
- Report regularly to individual Field supervisor to receive work assignments, reports on required KPIs and discuss other related work issues
- Participate in weekly check-ins in-person with field supervisor at the office
- Any other duties related to One Acre Fund daily activities as maybe assigned to you by the supervisor
Customer Service Representative
Olympus Cyber Café
06.2012 - 12.2012
- Assist customers when they have trouble or questions using computer software’s such as Microsoft Office, Adobe software’s and all software’s that are being used in the cyber cafe
- Provide services such as printing, downloading and all other operations provided by the café
- Trouble shoots different kinds of computer programs, hardware’s and software’s
- Provide excellent customer care
- Maintain cleanliness and orderliness of the place
- Keep accurate records of logs and inventories of the shop
- Time customers of the number of minutes or hours they will use the computer or internet
Education
Bachelor of Science - Actuarial Science
South Eastern Kenya University
01.2013 - 01.2017
Kenya Certificate of Secondary Education - undefined
St Anthony’s Boys High School
01.2006 - 01.2011
Kenya Certificate of Primary School - undefined
Namanda Primary School
01.1999 - 01.2006
Skills
professional competence
administrative capability
strategic thinking
leadership management
interpersonal skills
team building skills
communication skills
time management skills
critical thinking
analytical skills
ability to work under pressure
ability to meet strict deadlines
Additional Information
I am God fearing, fast learner, responsible, self-motivated, flexible, and a team player who can be trusted with big responsibilities. My goal is to exercise professionalism, integrity and accountability in my working environment upholding team spirit and creativity.
Professional Development
Empowerment for stabilization and resurgence, group lending and result-driven Leadership workshop, Kenya Institute of Bankers Association, 01/2022
Timeline
Principal Officer
SMEP ‘Bancassurance Intermediary
01.2022 - Current
Banc assurance Officer
SMEP ‘Bancassurance Intermediary
05.2019 - 12.2021
Acting Assistant Unit Manager
Fourth Generation Capital Ltd
04.2019 - 04.2019
Credit Officer
Fourth Generation Capital Ltd
03.2018 - 03.2019
Enumerator
One Acre Fund
03.2017 - 10.2017
Bachelor of Science - Actuarial Science
South Eastern Kenya University
01.2013 - 01.2017
Customer Service Representative
Olympus Cyber Café
06.2012 - 12.2012
Kenya Certificate of Secondary Education - undefined
St Anthony’s Boys High School
01.2006 - 01.2011
Kenya Certificate of Primary School - undefined
Namanda Primary School
01.1999 - 01.2006
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