JACKSON M. MWENDWA,MSc

Current role responsibilities:

• Providing mining engineering services on the spinel and sapphire gemstone mining projects.
• Creating mining budgets, managing mine site expenses, and overseeing logistics.
• Liaising with relevant authorities regarding spinel and sapphire gem mining activities.
• Supervising alluvial sampling and core drilling exploration.
• Acting as a human resource manager at the mining site.
• Managing environmental aspects of run-off mine gangue.
• Conducting mine planning and resource control.
• Compiling reports on mine work progress.
• Designing and supervising drilling and blasting operations.

• Established effective communication channels between the ministry of mining and industry stakeholders, ensuring seamless coordination and compliance with regulations.
• Conducted rigorous due diligence on mining processes, ensuring adherence to the stringent requirements of the ministry of mining.
• Identified and engaged with reputable mid-tier or major mining companies, facilitating potential investment or acquisition opportunities, thereby fostering growth and expansion.
• Produced comprehensive mining reports, tracking progress and milestones to ensure timely completion of all deliverables, enhancing project transparency, decision-making and accountability.
• Provided strategic guidance on operational processes, driving business development initiatives and organizational improvements, leading to increased efficiency and profitability.
• Collaborated closely with employees and stakeholders, developing tailored action plans to address challenges and achieve objectives, fostering a culture of innovation and continuous improvement.
• Advised senior management on strategic planning, financial forecasting, and operational optimization, resulting in improved performance and competitiveness.
• Offered data-driven recommendations to inform strategic direction, facilitating agility and adaptability in response to market dynamics.
• Reviewed and refined policies and procedures, streamlining operations and ensuring compliance with regulatory requirements.
• Developed persuasive proposals outlining innovative solutions to organizational challenges, securing buy-in from stakeholders and driving positive change.

• Fostered a collaborative liaison between the geology and mining departments for research initiatives at Wuhan University of Technology.
• Spearheaded the development and structuring of The Center for Mining and Geology, facilitating interdisciplinary collaboration and research excellence.
• Delivered lectures on engineering units, focusing specifically on mining and geology, to equip students with practical knowledge and skills.
• Designed and implemented engineering development curriculum programs to meet industry demands and promote academic excellence.
• Conducted research and published engineering articles with a focus on local technological orientations, contributing to the advancement of the field.
• Provided supervision and guidance to students on engineering projects, fostering their professional growth and development.

Specializing in aggregate crushing plant units,ball mills,vertical grinding mills,VSI sand making machines and other associated mining and mineral processing equipment.

• Developed and implemented technical sales strategies to increase customer base.
• Provided customers with product demonstrations, training, and technical support.
• Analyzed market trends and identified opportunities for new products.
• Conducted customer feedback and needs assessments while addressing concerns and identifying potential areas of improvement.
• Identified target markets and created marketing campaigns to reach them.
• Developed pricing models based on competitive analysis of similar products in the industry.
• Attended trade shows and conferences to promote company's products and services.
• Drafted contracts for new clients, negotiated terms, and tracked progress throughout the process.
• Coordinated closely with engineering teams to ensure timely delivery of projects according to customer requirements.
• Researched competitors' offerings, monitored their activities, and reported findings internally.
• Collaborated with other departments such as operations, finance, marketing., to ensure successful implementation of sales initiatives.
• Maintained accurate records of sales activities including customer contact information, proposals sent out, follow-up calls made.
• Provided ongoing after-sales support by addressing customer queries promptly via phone or email.
• Reviewed existing processes and procedures related to sales operations; suggested improvements where needed.
• Generated leads through cold calling prospects in designated territories; maintained a database of contacts for future reference.
• Assisted in developing promotional materials such as flyers, brochures, which were used during trade shows, conferences, events.
• Ensured compliance with applicable laws and regulations while conducting business transactions.
• Managed and grew vital customer accounts by astute contract review, production scheduling and customer engineering support.
• Conferred with customers and engineers to assess equipment needs and determine system requirements.
• Performed in customer role to translate needs to internal product teams.
• Researched and identified potential customers.
• Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
• Created sales and service contracts for customer review and acceptance.
• Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
• Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
• Developed sales plans to introduce new products to market.
• Diagnosed and addressed problems with installed equipment.
• Provided training and product support for other members of sales team.
• Devised and delivered technical presentations explaining options to customers and prospective customers.
• Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
• Generated reports detailing customer service metrics such as response times, resolution rates.
• Conducted quality assurance testing of new products prior to launch.
• Assisted customers with installation, configuration, and troubleshooting of products.
• Maintained up-to-date knowledge of company products and services by attending internal trainings.
• Performed root cause analysis on complex technical problems reported by customers.
• Monitored industry trends to identify opportunities for improvement in existing products.
• Addressed customer complaints promptly and professionally by providing timely feedback to management regarding customer service issues.
• Managed client accounts through regular follow-up activities.
• Coordinated with third party vendors for resolution of complex technical issues.
• Developed strategies for improving overall customer satisfaction ratings.

• Developed strategic plans and innovative ideas to create opportunities in the extractive sector training, driving growth and expansion.
• Conducted regular meetings with clients to ensure personalized project inquiries were promptly addressed via phone, email, and in-person visits.
• Strategically developed both new and existing customer relationships, providing relevant account support and collaborating with the marketing and sales team.
• Monitored future forecasts and reported essential information to management, enabling informed decision-making and proactive adjustments.
• Actively participated in conferences, exhibitions, and fairs to expand business reach and enhance brand visibility.
• Researched market demand for professional training in the earth sciences, identifying opportunities for tailored course offerings.
• Designed customer-driven short courses, ensuring alignment with industry needs and client expectations.
• Developed comprehensive course structures, pricing strategies, and timetables, collaborating with various company departments to ensure successful and profitable outcomes.
• Prepared all course materials for training sessions and delivered courses in an interactive, stimulating, and engaging manner.
• Ensured timely achievement of objectives and targets, maintaining accountability and driving results.

• Orchestrated and managed daily production activities, ensuring smooth operations and adherence to production schedules.
• Oversaw the management of explosives and designed blasts, optimizing quarry operations for maximum efficiency and productivity.
• Utilized GPS mapping technology for accurate quarry surveys, facilitating effective resource management.
• Implemented environmental and mine safety protocols, ensuring compliance with regulations and fostering a safe working environment.
• Prepared detailed daily and weekly quarry reports, providing insights into operational performance and identifying areas for improvement.
• Handled legal correspondence for permits, licenses, land leases, and agreements, ensuring regulatory compliance and mitigating legal risks.
• Developed and implemented standard operating procedures for the quarry department, enhancing operational efficiency and consistency.
• Set and achieved production targets, maintaining high standards throughout the production process.
• Scheduled machines to optimize production and ensured proper maintenance and servicing to minimize downtime.
• Managed the allocation of hauling trucks based on production needs, optimizing transportation logistics.
• Analyzed production performance metrics, including power consumption, fuel and energy usage, manpower utilization, and equipment efficiency, to identify opportunities for optimization.
• Prepared production plans, daily reports, production budgets, and manpower allocations, facilitating effective resource allocation and planning.
• Planned production drilling activities, ensuring optimal resource extraction and utilization.
• Coordinated and supervised shift management, ensuring smooth transitions and continuity of operations.
• Maintained responsibility for the safe storage of inputs, raw materials, production processes, and finished products, minimizing risks and ensuring compliance with safety regulations.
• Provided training and development opportunities for staff, fostering a skilled and competent workforce.
• Liaised with occupational health and safety officers to address health and safety concerns and implement appropriate measures.
• Conducted environmental impact assessments, both internally and externally, in collaboration with external auditors and NEMA officials, ensuring compliance with environmental regulations and promoting sustainable practices.

• Designed mines and controlled explosives use during production.
• Assisted the mines manager in training the mines workforce on health and safety practices.
• Surveyed quarries for production mapping purposes.
• Assisted the mines manager in production planning.
• Liaised with the processing department to ensure quality in the finished products.
• Scheduled mine machinery to optimize production.
• Prospected new mining sites.
• Controlled the cost of mining per ton of ore.
• Collected samples for laboratory testing before drilling and blasting.
• Ensured that the mine machinery worked efficiently with minimal breakdowns.