JACKSON KITELI

An accomplished IT and Telecommunications Professional with extensive multifaceted experience cutting across operations management, account management, service delivery Management and project management. Very highly skilled in managing and delivering high value IT and Telecoms projects within budget and on time with attention to adherence of procedures and follow-through capabilities with the objective of consistently enhancing operations. Creative, adaptable and an analytical thinker, generates optimal results with an energy and aspiration to consistently build on success.

Possesses a collaborative work ethic with a demonstrable track record of promoting teamwork as well as working cross-functionally within diverse teams and vendors while combining experience, technical knowledge, and resources toward project goals. An agile leader and a champion of excellence in service operations and sales delivery. Reporting experience gained at all structural levels including C-level.

Highly skilled in managing and delivering high value IT and Telecom projects within budget and on time with attention to adherence of procedures and follow-through capabilities with the objective of consistently enhancing operations. Creative, adaptable and an analytical thinker, generates optimal results with an energy and aspiration to consistently build on success. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

• SCRUM study (Accreditation Body for Scrum and Agile), 2019, Scrum Fundamentals Certified (SFC)
• Ericsson Academy, 2016, CORE 3 Accreditation (Ericsson Sales Excellence)
• Huthwaite International, 2015, Selling Skills and Sales Operations GradeSPIN Selling
• PMI, 2010, PMP Certified
• ISACA, 2006, CISA (Certified Information Systems Auditor) – Expired

2022 Jan to 2023 November: Vodafone UK Spring 3 Program.

Led a team of Cisco Subject Matter Experts (SMEs) to support Vodafone UK upgrade virtualise the Packet Core and Gi-Lan into the Telco Cloud while enabling automation. This led to increased reliability, security, operational efficiency, extra Data Capacity per user and enable Mobility between 5G/4G/3G radios.

2022 Jan to November: (Cisco) Safaricom Kenya Limited, Business Critical Services Support.

Provided leadership to a team of Cisco Customer Experience Experts (SMEs) to support Safaricom Kenya and Vodafone Group to move its business forward with accelerated agility, innovation through advisory services and analytics-driven insights which included but not limited to:

- Configuration best practices

- Syslog Analysis

- Hardware Lifecycle management

- Product Security assessment and reviews

- Policy variation analysis

- Software release management

- Risk management

- Change Management support.

- Introduction and support of Scrum Services.

2018 Dec to 2020 Dec: MTN Global Connect Signalling Hub Project

Led a team of subject matter experts working across the globe, vendors, and subcontractors to deploy a Turnkey solution that centralized Messaging, Signalling and Roaming VAS interconnecting 17 MTN OpCos across the Middle East and Africa. The scope included deploying and integrating all network elements, deploying Cloud Infrastructure, planning, and migrating all signalling and diameter traffic from all the OpCos and 3PPs, performing technical and user acceptance for all services.

Results:

- Improved quality of signalling and messaging quality within MTN Inter-OpCos.

- Reduced cost for international signalling traffic.

- Increased MTN revenue streams with introduction of new services.

2019 Dec to 2020 Dec: MTN South Africa vIMS Project

Successfully delivered a vIMS Proof of Concept (PoC) to MTN SA. This led to Nokia being contracted to modernize and expand the current IP Multimedia System (IMS). I successfully led the deployment of Nokia CDP (Apple Entitlement Server), NetAct (EMS), CBAM (VNFM) and CBIS (VIM) while supporting the entire IMS CORE.

2018 Mar to 2018 May: Network Performance Improvement

Successfully managed and delivered an Operation Excellence program for Safaricom Kenya PLC by reviewing and improving areas of the operations through identifying network problems, customer reported issues and implementing corrective action based on researched and approved solutions. Results

- Improved network performance measurement KPI’s between 5% to 10%.

- Increased customer satisfaction leading to more sales.

- Increased regulatory compliance.

2014-Dec to 2017-April, Safaricom Wi-Fi/Fibre Project

Lead a successful Fibre Rollout Project for Safaricom to interconnect the majority of commercial buildings with Nairobi Central Business area leading to increased service availability.

Through my leadership, the project team; installed and integrated a Wi-Fi solution into the existing Safaricom multi-Vendor Data Services, successfully tested the Wi-Fi Service, performed technical acceptance and user acceptance.

2014-May to 2014-Dec ATLANTIQUE GABON, Core Network Migration

Successfully delivered a CORE Network modernization program for Moov Gabon (Etisalat). The scope included, Charging System Upgrade, OSS Upgrade, Radio Network Upgrade Circuit Switch Network Upgrade, IP Network Upgrade and migration, Packet CORE upgrade, Integration of new Lawful Inspection System and integration of a new Call Alert System. This led to improved network services across the country and increased revenues.

2013-June to 2014 – April: Millicom Tanzania (tiGO) CORE Relocation and POI Migration.

In my role as a Project Manager leading a project team, I worked with Millicom Tanzania to position itself as a key Mobile Network Provider in the country through traffic redistribution across the entire county to ensure all areas are well covered. This involved installation of new Network Elements and relocation of others. I successfully migrated network traffic from legacy nodes to the newly deployed scalable network.

2013 May to 2013 Dec: Telkom Kenya Limited, SACC Audit and Optimization.

Led a modernization project which included auditing the Packet Core Network and the Service Aware and the data charging solution to identify ways of optimizing the data services on the network. After the audit, I managed the implementation of the findings of the Audit which enabled TKL to address fraud and improved the revenues on data by more than forty percent (40%).

2012 May to 2013 April: MTN Rwanda MPBN Modernization.

With my leadership in this transformative project, MTN swapped old switches and routers with a more dynamic and resilient IMPLS. This increased the capacity of the IP Network, accommodated increased 3G traffic and enabled scalability of the network while greatly improving the customer experience.

2011 May to 2011 Dec: Airtel Madagascar Bootstrap Project.

While leading a team of network experts, Ericsson deployed a Network-wide Software upgrade to all Airtel Markets to modernize the networks to the latest software levels available. This modernization allowed Airtel to launch new services by taking advantage of the new features which came with the latest SW release. After the new project, Airtel was able to get better support in SW handling.

2007 Oct to 2008 Apr: Kenya Commercial Bank (KCB) Cisco WAAS (wide area application services) Deployment

Working with CISCO Advanced services team, I lead the execution of this project to put up a system that enabled KCB to expand in the banking Industry Through this project, KCB was able to; reduce drastically bandwidth costs, Meet T24 bandwidth demands thus improving user experience and established an environment for deployment of multimedia applications on it network within East Africa.