JACKLINE GAKII KANG'ORI
Senior Sales Manager
Nairobi
Summary
I have cumulative work experience of about 10 years in Sales & Marketing as well as Customer Service & PR and Human Resource gained through internship opportunities and work experiences at Depth of Africa Safaris Limited, British American Insurance Company (BRITAM) and Kenya Women Microfinance Trust (KWFT). In particular, I have developed good appreciation and also gained basic knowledge in areas including: prospecting, customer service and satisfaction, presentation of products, closing of a sale and brand management. I would therefore be interested in a suitable opportunity in your organization that would enable me to further develop these and also acquire new skills and experience.
Overview
11
11
years of professional experience
Work History
General Manager
Global Trade Fairs and Exhibition LTD
04.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Depth of Africa Safaris Limited
01.2019 - 03.2022
- Oversee day-to-day operations, assigning weekly performance goals and assuring their completion
- Recruit, onboard and train high-performing employees to achieve targets, profitability, market share, and business plan objectives
- Maintain project timelines to ensure tasks are accomplished on time
- Develop, implement, and maintain budgetary and resource allocation plans
- Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs and cultural values
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
- Successful recruitment of 2978 housemaids to the Middle East.
- Introduced a data base system for easy tracking of the transactions.
- Oversaw the opening of two branches in Kisii and Malindi towns.
- Enabled the creation of a training institution for Home Care Training for the housemaids.
- Expanded the company to two more recruitment agencies that I oversaw.
Communication and Marketing Representative
Polucon Services (K) LTD
07.2017 - 11.2018
- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve customer complaints
- Ensure delivery of service to the best of our abilities
- Marketing planning, execution & evaluation
- Prospect to new clients and ensure retention of existing clients
- Creation of a marketing plan
- Organizing staff trainings on customer service and customer experience
- Organized staff team building as well as ISO 9001:2015 training
Personal Assistant, Financial advisor
British American Insurance Co (Kenya) Limited
03.2016 - 06.2017
- Create appointments and manage my manager’s schedule
- Provide clients with specialist advice on how to manage their money
- Researching the marketplace and recommending the most appropriate products and services available
- Ensuring clients are aware of and understand products that best meet their needs
- Securing a sale
- I developed a new arrangement system that reduced outstanding business to be issued.
- I upgraded the existing systems which improved processes and doubled efficiencies within the unit.
- I received several in-house awards for upcoming sales person.
- I managed to establish a portfolio of repetitive clients as well as land constant referrals.
Brand Executive
Lorenzo Professional Drycleaners
06.2015 - 02.2016
- Outsource for business opportunities and partnerships
- Keep up to date with market trends and new developments, utilizing information for business improvement
- Providing market analysis information pertaining to competitors, trends and activities
- Ensured that the products, services and product lines resonate with current and potential customers.
- I continuously monitored marketing trends and kept a close eye on competitive products in the marketplace.
- I grew the business turnover by 45% through aggressive marketing and sales on all platforms; social media, cold canvassing and print press being my strongholds.
Intern, Business Development Officer
Kenya Women Microfinance Trust (KWFT)
02.2015 - 05.2015
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Managed to bring in five new clients who successfully qualified for loans.
- Learnt a lot in terms of qualities needed in sales that is patience, persistency, follow up and customer service.
Education
Bachelor of Arts Degree - Sociology and Philosophy
Egerton University
08.2015
MSc. - Psychology
Nairobi University
10.2025
Certificate of Insurance (Credit) - undefined
College of Insurance
09.2016
Diploma in Counselling and Psychology - undefined
Vision Institute of Leadership and Management Studies
08.2011
ICDL Computer packages - undefined
Electrobit Computer College
09.2010
Certificate in Counseling and Psychology - undefined
Vision Institute of Leadership and Management Studies
06.2010
No Degree -
Pangani Girls' School
Nairobi, Nairobi Province, Kenya 04.2001 -
Kenya Certificate of Primary Education (KCPE) - undefined
Cornerstone Primary School
11.2005
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Customer retention
Business development
Effective leader
Workflow planning
Goal setting
Client relations
Relationship building
Staff training and development
Business administration
Recruitment
Leadership Positions Held
- Chairperson, Student Mothers’ Association, Egerton University, Njoro Campus, 2014-05-01, 2015-08-31
- Secretary of the Youth Group, Deliverance Church, Kasarani, 2009-12-01, 2011-11-30
- House Prefect, Chairlady, St. John’s Ambulance Pangani Girls School, 2008-09-01, 2009-11-30
- Class Prefect, Pangani Girls School, 2006-01-01, 2008-09-30
References
- Charles Maina, Marketing Manager, Polucon Services, +254725676097, Charles.maina@polucongroup.com
- Samuel Chege, Unit Manager, BRITAM, +254722587288, cmuiruri@britam.com
- Joab Ifedha, Not Provided, Egerton University, +254721938907, mwange.ifedha@gmail.com
Timeline
General Manager
Global Trade Fairs and Exhibition LTD
04.2022 - Current
General Manager
Depth of Africa Safaris Limited
01.2019 - 03.2022
Communication and Marketing Representative
Polucon Services (K) LTD
07.2017 - 11.2018
Personal Assistant, Financial advisor
British American Insurance Co (Kenya) Limited
03.2016 - 06.2017
Brand Executive
Lorenzo Professional Drycleaners
06.2015 - 02.2016
Intern, Business Development Officer
Kenya Women Microfinance Trust (KWFT)
02.2015 - 05.2015
No Degree -
Pangani Girls' School
04.2001 -
Certificate of Insurance (Credit) - undefined
College of Insurance
Diploma in Counselling and Psychology - undefined
Vision Institute of Leadership and Management Studies
ICDL Computer packages - undefined
Electrobit Computer College
Certificate in Counseling and Psychology - undefined
Vision Institute of Leadership and Management Studies
Kenya Certificate of Primary Education (KCPE) - undefined
Cornerstone Primary School
Bachelor of Arts Degree - Sociology and Philosophy
Egerton University
MSc. - Psychology
Nairobi University