Chess
JACKLINE BWARI NYAANGA
COMMUNICATION/ SALES
Nairobi, Nairobi Province,30
Summary
Dynamic sales professional with a proven track record at WATU CREDIT, excelling in product sales and customer service. Skilled in assessing customer needs and utilizing CRM software to enhance relationships, achieving consistent sales targets. Known for strong analytical abilities and a commitment to fostering positive client interactions.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Associate
WATU CREDIT
12.2024 - 03.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
EBM SCHOKARS INTL
PITCHFACE COMPANY LTD
01.2023 - 12.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Care Attendant
Kenchick Call Centre
01.2024 - 11.2024
- Participated in ongoing training programs to enhance knowledge of company products and services, contributing to superior job performance as a Customer Care Attendant.
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
- Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests.
- Handled escalated calls with professionalism and empathy, maintaining positive relationships with clients.
- Established trust with customers by being knowledgeable about company policies, promotions, and special offers.
Education
Bachelor of Arts - ENGLISH AND LITERATURE
MOUNT KENYA UNIVERSITY
NAIROBI 04.2001 -
High School Diploma -
KISII
RIOKINDO GIRLS 04.2001 -
Skills
Product sales
Interests
Tennis
Timeline
Sales Associate
WATU CREDIT
12.2024 - 03.2025
Customer Care Attendant
Kenchick Call Centre
01.2024 - 11.2024
EBM SCHOKARS INTL
PITCHFACE COMPANY LTD
01.2023 - 12.2024
Bachelor of Arts - ENGLISH AND LITERATURE
MOUNT KENYA UNIVERSITY
04.2001 -
High School Diploma -
KISII
04.2001 -
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